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Renaud (Programmer) May 10, 2013 02:29

Support for Intel integrated graphics hardware

Hi everyone,

After much testing and debugging, here is a list of exactly what we do support.


  • Core and Pentium HD Graphics : Supported with driver version 8.15.10.2993 or later

  • 2nd generation Core HD Graphics 2000/3000 : Supported with driver version 9.17.10.3062 or later

  • 3rd generation Core HD Graphics 2500/4000 : Supported with driver version 9.17.10.3071 or later



The "Intel Series 4 Express Family" models are not supported.

For information on other Intel hardware and whether or not the game supports it, visit this page : http://www.intel.com/support/graphics...
Hardware marked as OpenGL 3.1 or higher is supported. Hardware marked OpenGL 2.1 is tentatively supported; depends on your driver version and not every combination was tested. Anything below that is unsupported.

If you have one of the hardware models marked as "supported" and still are having trouble starting the game, first make sure that you're running the latest available version of FEZ. (as of this writing, v1.05)
It is also possible that your laptop's manufacturer is forcing an outdated driver on your system.
You can force installation of a newer driver at your own risk using the method indicated on this support page : http://www.intel.com/support/graphics...

I've really tried everything to broaden support of FEZ on the platforms that ended up being unsupported, but the reality is that it's just not possible. FEZ requires the use of specific offscreen rendering features that are impossible to perform on older integrated GPUs.

Apologies for not being more up-front about this, but we got taken by surprise by the variety of PCs that people wanted to play FEZ on! Now at least, the picture is a bit clearer.

Thanks!
Renaud / Polytron
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  • If you are using an Intel 3000 with non updated drivers you might get a glitch when you start a new game : you will see Gomez's bedroom but he won't spawn.

    If it appens, simply alt-tab out and back in the game to get in the menu and then start a new game. The problem should be fixed.
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  • Hey there,
    I'm running a intel hd (first gen) i5-460M, which has been supported recently. I can now say that I can progress beyond the would be crash :D However, I found that there is pretty severe lag in the menu and basically any open areas (the starting bedroom is fine, for example). Is this another bug, or do I need an upgrade?
    Thanks!
    p.s. I'm on the latest driver
    • Renaud (Programmer) May 10, 2013 14:36
      The lag is not something we can really do anything about without turning off rendering features that would make the game look pretty bad, for instance lighting.
      I'll see about making debug command-line switches to do exactly that soon, to at least make the game playable on old hardware, but it will hurt visual quality.
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  • What about Intel HD ( first generation) i3 350M Graphics card? The game crashes at loading screen. I have OpenGL 2.1.0.
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  • Guys this game was originally made to be runned on a xbox360 so don't expect to run this on your toaster....
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  • Lol Antoine, most xbox games tend to run just fine on 'toasters', its usually down to the quality of optimization (no offence Renaud :D). Since this game features mostly 2D, colourful graphics, I really don't see any reason why FEZ shouldn't run on the majority of computers made in the last 5 years, though admittedly the intel cards aren't the most powerful around. I'm really sick of guys like you who think they understand how pcs work.
    /end rant. Sorry if I ruined the atmosphere :/
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  • "First, everything is rendered 3D, at all times. The 2D views are just orthographic (a.k.a. isometric) views of the world from a direction or another. Since the Z component disappears, the character considers the whole world as 2D and can go from very far objects to very close objects without distinction."
    and Xbox has a dedicated gpu. Your intel HD Graphics isn't.
    As of me not knowing how computer works, I am freshly graduated from college in computer science and has been accepted in software engineering. I also have experimented with xna.
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  • I was using HD 3000 with updated graphics but the game wasn't working. Then i just checked the game files integrity and it's now working. I'm now with another problem with the game, but it's running.
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  • So if I already bought the game, is there any way to get a refund considering there will be no way to play since my graphics card will no be supported?
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  • Ok. I downloaded the 2993 driver pack for Intel HD hardware, but it's huge and I can't just use the setup file, so I need to know which driver it is. (I have win 7 64-bit) Which file? For example: ig4icd64.dll? igd10umd64.dll? igdde64.dll? There are like 10 of them.

    My processor is P6200. Is there a page on intel's site that can tell me this? Sorry but I've tried hard, and I'm at a loss. Thanks.
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  • I don't have an Intel card that's supported. Instead of a 8.15.10.2993 Intel driver, I have only a 8.15.10.2182 driver. Is there anyway to still make the game work? If not, do you still think there's a chance that it'll be supported in the future?
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  • Intel graphics, seriously and your moaning?

    Remember if you bought it and it doesnt run, your to blame not the dev. It will run on hardware that can run the game. You'll see what I mean when you play newgame+ mode.. which is genius by the way.

    Game runs sweet on my GTX660ti by the way, buy an xbox pad too. :)
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  • It works on my parents computer so I finaly got to play the game it's good, real good. :) I hope to get it to work some day on my own laptop but I'm glad that I can play it here when visiting. Nice game, thank you.
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  • Hi, i have a first gen Intel core i5 450M and i wonder if the graphics card in this processor can run FEZ
    • If you mean GeForce 450M, that should work fine if you update to the latest nVidia drivers, and (if you have Optimus enable) you make sure that FEZ uses the dedicated graphics.
    • Oh wait, I just realized that the "450M" is a model number for you CPU. Then there's chances that the game does not run (if you can't update to the right driver version), and even if it does, it'll probably perform pretty badly. The game was designed with dedicated graphics in mind.
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  • I’m confident
    Hi there,
    i'm having problem to get work properly Fez, the lag is AAAAAH the hell.
    I'm not going to complain as a little kid, i should watch the mininum specs before i buy it (in any case i'm proud to give you a little support), even if the specs are ok.
    But as you know, it's a shitty Intel HD embedded, (not so cool for games, they gave a toaster to you, why would you play with this, you poor little kid).
    Anyway, you wrote that you support Core and Pentium HD Graphics with driver version 8.15.10.2993, and that's the case. If you can run it without lag maybe i'll be missing something?
    I'm not so good with PCs, i lack knowledge, but i'm not stupid so if there's something i should install or upgrade (unfortunately not in hardware, remember i'm poor, i'd buy a monster PC instead of bother you)...
    To annoy you a little more these are my specs:
    Intel(R) Core i3 CPU 540 @ 3.07Ghz, 4 Gb Ram, Os: Windows 7 64bit with Service Pack 1.
    • Unfortunately there's not much that you can do. The game doesn't "gracefully degrade" for older PCs since it was designed for fixed hardware. I'm considering making an option for disabling lighting in v1.08, which would help for slower GPUs but will make the game look much more flat.
    • Ok, thanks for the answer.
      I think i'll upgrade the system adding a new video card if this can solve the problem, maybe FEZ lags beacuse that video card is an embedded one.
      I only have to find a small size video card because my pc is on a mini-case, and obviously i have to find the money to buy it (i went from a full time job to a part time, so this isn't my best time but now i got plenty of time to play all the games and read all the books still untouched).
      If even so the game is slow i'll wait the flat version for graphic dummies if you are going to do it. Well, i thank you and good luck. Your game is great (for the first three minutes i've played, but i don't think the rest of the game is less gorgeous :D ), you don't have to know this from me ,sure, but i just wanted to say it anyway.
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  • Is anyone else out there trying to play on their Mac through Bootcamp? I'm on my Windows 8 partition and have tried EVERYTHING to get Fez to work.

    I'm on a 2011 iMac i7-2600 CPU @ 3.6 GHz with AMD Radeon HD 6970M.

    Any help is appreciated. Buying this game has been a complete waste so far, which is too bad because I've heard it's great.
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  • I’m curious
    I have an Intel HD graphics 4000, with version 8.15.10.2639. any chance it will run on my pc?

    Greets
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  • I’m amused
    If Fallout 3, a game that have such rich graphics can run on an intel (search all over the web how people like me, got it to run FLAWLESSLY with a file called: d3d9.dll inside the Fallout 3 folder) can run this; then the problem IS NOT the PCs but the makers of the game. Open up your eyes people there is NO WAY a crayola looking graphical 2D game can burn more sources than Fallout 3.

    Good day dudes, I might just ask for money back, unless I find some cool dude who has figured out a hack to run this sucker on Intel.

    Edit: feast yourselves: http://forums.techgage.com/showthread...
    • A couple of things about this...

      When porting the game from the Xbox to PC and beyond, I made the conscious decision to use OpenGL because it allowed easier porting to other platforms including OS X and Linux. It's beyond my ability to support both DirectX and OpenGL versions of the game.
      The state of Intel OpenGL drivers is not great, it's much better now but most drivers that come with Windows just can't run the game because they lack basic features. This is something I realized when the game came out, and it's a shame, but it's too late to turn back and reimplement the game on a better supported graphics API.

      The Fallout hack that you mentioned makes the game work on Intel GMA 4500 HD cards. FEZ works great on Intel HD 3000 and above, and tentatively supports between 1000 and 2000. So I would say that out of the box, FEZ has better support for Intel cards than Fallout 3 does :)

      Now, about your actual problem. Do you know which Intel HD card generation you have? Have you tried updating your drivers?
    • As I said to Liliana Mercado:

      I'm in the same boat as you. The reason all of those games work is because they use Direct X 9.0c (which is horribly out dated, by the way; the latest version is 11). This is because all those games were also developed for the Xbox 360, which only supports DirectX up to version 9.0c and doesn't support OpenGL at all. FEZ uses OpenGL 3.0 rather than DirectX. OpenGL and DirectX are called graphics libraries, which is what the games use to draw stuff in the screen. DirectX compatibility is implemented by Microsoft, while OpenGL is implemented on a per graphics card basis by the manufacturer of the card. This is why a graphics card driver update is required to update OpenGL support, while DirectX is updated and released by Microsoft through a regular program installer. So, unless you are going to modify the drivers to implement OpenGL 3.0 yourself, it's not going to happen. Even then, the hardware simply may not be capable of running the new features fast enough to be playable, which my be why the manufacturer hasn't implemented it.
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  • This happened to me and I returned it a few weeks ago. My laptop can run games like Half-Life 2, Fallout 3 (I deleted it because I hate it but I used the hack mentioned above) it can run Portal 2, Scribblenauts, and I could go on and on...

    When you lay it all down on the line it all comes down to what the developers of the game are willing to consider, and if they can go the extra mile to accomplish that. Some can't test games in older machines because they don't even have an older machine.

    I can understand a game nowadays not working on Windows XP, heck even in Vista. But I am running Windows 7, and this laptop is 2.5 years old, there is no excuse for it not to run here, when I can do so many other great things on this machine.

    And guess what folks, there are MORE poor people than rich people in the world. Not that many people can buy a high-end computer!

    Sadly, the company is going to have to endure the loss of sales, as people will keep returning the game, unless they prepare a form of hack... heck, there is no way you can tell me some of your hacker friends can't do that for you...
    • I'm in the same boat as you. The reason all of those games work is because they use Direct X 9.0c (which is horribly out dated, by the way; the latest version is 11). This is because all those games were also developed for the Xbox 360, which only supports DirectX up to version 9.0c and doesn't support OpenGL at all. FEZ uses OpenGL 3.0 rather than DirectX. OpenGL and DirectX are called graphics libraries, which is what the games use to draw stuff in the screen. DirectX compatibility is implemented by Microsoft, while OpenGL is implemented on a per graphics card basis by the manufacturer of the card. This is why a graphics card driver update is required to update OpenGL support, while DirectX is updated and released by Microsoft through a regular program installer. So, unless you are going to modify the drivers to implement OpenGL 3.0 yourself, it's not going to happen. Even then, the hardware simply may not be capable of running the new features fast enough to be playable, which my be why the manufacturer hasn't implemented it.
    • Or basically stick to games written for PC, not ports. This laptop plays Torchlight 2 beautifully, all the above listed games and lots others. Minecraft system requirements support Intel graphics. There are tons and tons of games that play here. "Outdated" maybe, but it does not mean that it can't do the job. It's just a matter of the computing market pushing for more PC sales, more expenses. Moving forward to higher end equipment and trying to force people to spend in technology they don't need.

      In the post above the developer said, plain and simple, he/she chose OpenGL for compatibility purposes, specifically for Mac and Linux. When the market for both those platforms is only a tiny percentage of what the low-end PC users share.

      So taking the Mac/Linux route is losing this game's developer sales; that's his/her decision. Life moves on, I replaced FEZ with "Ittle Dew" an amazing game, my son loves it and it plays perfectly. It's great, there are tons of walkthroughs for it in the web; it costs a few dollars more, but I can see why, it is not hard to see :)
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  • It says I've got Intel T3400 on the system but in device manager it says it is Intel 4 (I dunno what that means) but this is a Acer laptop

    (Drivers were updated to the latest a couple of days ago)

    I installed the game in my school computer that says has ATI Radeon in it, it is running super unbearabley slow, almost to a crawl.
    • Probably an Intel Series 4 Express Family chipset then... there's no way the game could work on this chipset. Even if it did run, it'd run extremely slow.

      I'm working on a v1.09 patch that will improve performance a bit, but nothing drastic.
      "ATI Radeon" is a brand but does not tell me much on what generation it is.
      Note that there is a launch option accessible via the Steam "Setup FEZ Launch Options" dialog to disable lighting, which improves performance on old machines.
    • It says "mobile Intel(R) 4 series express chipset family" but still I used to play fallout 3 here.

      my school computer says: ATI radeon HD 4200
      too slow here, eh the heck with it

      I returned FEZ, and got myself Inodyne and Spelunky they both play great!!! no lag, no crashes, the way games should be!

      --
      new comment: it says here it should work, but too slow, if you got that ATI video card don't waste your time with FEZ! http://steamcommunity.com/discussions...
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  • This reply was removed on 2013-09-09.
    see the change log
  • Hi, I am having problem running the game. I have a processor Intel Core i7 263OQM, 8 GB RAM, Windows 7, everything, and my notebook is at best 2 years old and I can run other games like Unreal Tournament, Portal and Half-Life 2, but when I play Fez on big areas the games gets extremely slow, I can barely move Gomez around. It only gets a little better, it runs a little faster and smoothly when I disable Lighting during the Setup Options and when I get to smaller spaces. I want to know exactly what it's missing on my computer. I just bought it, last Monday and I really wanted to start playing.
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  • I'm running intel HD 4000 with driver version 9.18.10.3071 but I get an extremely long loading time after I exited Gomez's bedroom at the start of the game
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  • The problem isn't that the game doesn't support crappiest gpus.
    The problem is that it looks like it does.

    Retro look has consequences of customers demanding retro hardware compatibility. This looked perfect for my silent box. Bummer.
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  • I’m frustrated
    Hey,
    i bought this game on steam for 2,49€. And now i see that the graphics of my laptop
    are not supportet, so i cannot play this game. What can i do now? What's with my 2,49€?
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  • I have a ATI Mobility Radeon HD 4850 and I am getting fatal error too. Is this card supports FEZ?
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  • I pay for the game on Steam, and I get the Fatal Error. I have a AMD Radeon X1550 and the game don't runs.
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