app keeps crashing when i try to sign in

  • Problem
  • Updated 2 years ago
When I try to sign in initially from the home page, the app crashes. When i load my photos and go to check out, it requests me to login and crashes from this point. I can't place an order!
Thanks,
Jen
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jennicar

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  • frustrated!

Posted 4 years ago

  • 1
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Michael, Official Rep

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Whoops, sorry we missed this! If your app keeps crashing, we'd recommend manually closing the app first (double tap the home key > find PostalPix > tap and hold until it wiggles > tap "-").

If that doesn't work, try this:

1. Delete PostalPix (tap and hold our icon on your home screen > tap the "x")
2. Restart your iPhone (hold the home key & lock button together until you see the Apple icon, ~10 sec)
3. Search for PostalPix in the App Store and reinstall it.

Let us know if that works!
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Emily Talmich

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I am having the same problem and it keeps crashing even after I did everything you suggested