Bug caused save errors in Prezi Desktop fixed - download the new version here

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  • Updated 3 years ago
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Dear Prezi Community,

We released a new version of Prezi Desktop that included a bug: when you copy / paste inside of a PreziDesktop v3.067 prezi, it will not allow you to save.



We have fixed this bug. Please update your Desktop to the fixed version:
http://cdn01.prezi.com/prezi/desktop/...

Sorry for your inconvenience,
The Prezi Team
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Zoli Radnai, Employee

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Posted 4 years ago

  • 1
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christophschwarte

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Amazing support!
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Kelly Jordan

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I am getting this error after the update today
We cannot load a file.
Technical details:
id: 2000 the reason is: PreziError id: 2000 the reason is: ErrorEvent ioError Error #2035

It worked fine yesterday.
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Ursula

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i have the same problem - i tried uploading a video and this error came up: Technical details:
id: 2110 the reason is: Event [Event type="stateChange" bubbles=false cancelable=false eventPhase=2]

i had no problem doing this in the past.
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Zoli Radnai, Employee

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Hi Kelly, have you updated to the latest version today: 3.069?
Are you on your usual network? Was file uploading successful on this network before?
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Kelly Jordan

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Hello Zoli,
Yes I updated it to the latest version before I posted the error here. I am on my usual network and file uploading and downloading was successful. I cannot close the error box, but I can look at my presentation. All the graphics and pictures are now orange boxes. Thank you for your prompt support.
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Kelly Jordan

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Zoli,

I finally kept clicking on the error box and it went away, it appears that I clicked on it the number of times that represented the number of graphics and pictures in my Prezi that are now orange boxes. I seems to me that it is not loading these now for some reason.
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/department

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Thank you very much, fast support you're great!
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jago.nr1

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After upgrading to the new version I still receive the same error.

Technical details:
id: 1500 the reason is: Can not create file.

http://prezi.com/-sqvn9e-rnhb/tech-ex...

Is it because of the size of the prezi? The only way I can save it now is upoad it to the servers after editing, which is obviously a pain because this Prezi is 70mb...

Please help out.

Thanks,
Jago
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Andrea

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After upgrading on IPad, my presentations are blurry and low resolution...
Could you help my?
Thanks
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Dave Hagan

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Looks like this is still a bug in 3.069 air - When I download a prezi to desktop and immediately try and save it on an IMac It creates a temp file and I get this error
Danger! The content of the Prezi cannot be saved.

Please check your internet connection or firewall, and allow traffic to prezi.com. Also, please make sure you have the latest version of Flash.

Contact support
Technical details:
id: 1500 the reason is: Can not create file.
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claudio.franco

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Can't save Prezi because of:
Technical details:
id: 1500 the reason is: Problem with zip writing.
Happened after using WIzard to change font. Tried to change back to ORIGINAL THEME but still not saving - any suggestions?

This reply was created from a merged topic originally titled
PREZI DOES NOT SAVE - id: 1500 the reason is: Problem with zip writing..
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Thomas Knüwer

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I work with Prezi Desktop. Since the latest update I cannot save any Prezi anymore. I always get this messag:

"Technical details:
id: 1500 the reason is: Can not create file."

This reply was created from a merged topic originally titled
Doesnt save anymore....
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Jeremy

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I just installed the new Prezi desktop. Now I cannot save my file. I get an error message ID 15000 "problem with Zip writing"e

This reply was created from a merged topic originally titled
New version Prezi Desktop fails to save.
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jago.nr1

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My prezi cannot be saved:
http://prezi.com/-hci4tkok8_e/digital...

I managed to upload it to prezi.com but can't save the file. I have tried copying all the content to another prezi but the files seem to be too large.

I can save other prezi's so this problem has to do with this prezi.

Technical details:
id: 1500 the reason is: Can not create file.

I need this prezi tomorrow for a workshop and would greatly appreciate it if someone can answer and help me quickly.

This reply was created from a merged topic originally titled
Prezi cannot be saved id: 1500.
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Dave Hagan

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I cannot save any downloaded prezi from desktop pro to filesystem after the latest upgrade - on imac - i get the following error

Danger! The content of the Prezi cannot be saved.

Please check your internet connection or firewall, and allow traffic to prezi.com. Also, please make sure you have the latest version of Flash.
Technical details:
id: 1500 the reason is: Can not create file.

My prezi logon is d.hagan@bolton.ac.uk and a prezi example is http://prezi.com/chk8xpsyefo4/perl-in...
It makes no difference downloading on firefox or safari

This reply was created from a merged topic originally titled
cannot save prezi downloaded to desktop.
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claudio.franco

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OK, I'm panicking now.
I've kept this Prezi presentation (for a conference!) open for 2-3 days now in the hope of a solution.
Now can't save, can't SAVE AS, can't create portable Prezi - what the hell can I do? I can't even open a new Prezi and copy and paste all my 'objects' into a new one because it asks me to close the first one (it'd be good to have more than 1 open at the same time).

Please please help - very disconcerning thinking I'll waste about 20 hours of work!!!
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Ursula

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i have copied one project into a new one before. you must click on one object and click on the others while holding shift until all is clicked. then right click and press "copy". close the program, open a new one and right click and press "paste'

it worked for me when i had to transfer one of my prezi to a new account.

it is very time consuming and tricky but hopefully this helps!
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Dave Hagan

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I have a solution that works for me - on the prezi desktop menu bar - Select License - then Change User - then Reactivate. Onece the license is reactivated you can save your prez.
Hope this helps
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Cindy Johanson

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Thanks so much for the tip, Dave! This solved the problem and I was able to save to my desktop.
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parceti

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Same as above. Tried Dave's solution, but it only turned all jpgs and gifs into orange boxes and STILL doesn't want to save my prezi! Reading this topic made me feel like 4 hours of my work is wasted?
PS: downloaded all three: prezi desktop, Flash and Adobe Air - today!
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geemossy

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How long does this download take. I'm in hour 2 and the pre-loader bar has hardly moved.

<a
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Renee

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I am still having the same problem and none of the suggestions have worked. Really frustrating! My company was using prezi as a trial run, but if it's this unreliable then clearly they're not ready for us.
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ncap1five

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OK- Every time I install the latest version it restarts Prezi and tells me I need to update to the latest version. This cycle doesn't end. Restarted the computer, tried everything I can think of. Goes through the entire process each time and then automatically opens and gives same message to download again. Any ideas?
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Cathryne

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Please try installing from this direct link: http://cdn01.prezi.com/prezi/desktop/.... Please run this installer with AIR and admin rights.
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SID

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Hi all
the saving error id: 1500 the reason is: Can not create file.

reappear with version 3.074

;-(
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Cathryne

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Oh no :-(
Can you please specify on which operating system and Adobe AIR versions? Then, please reinstall the older one with which you know it worked. http://cdn01.prezi.com/prezi/desktop/... for example, but you can install any other version than this 3.072 by copy+pasting the link into your browser's address bar and editing the numbers at its end.
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SID

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Hi Katrin,
may be something is wrong with my file snid-x-b2b-aizqykndbbk4.pez
perfect on the web but will not save with different version of
prezi desktop 3.071 2 3 4
OSX 10.7.2 processor 1.86 GHz Core 2 Duo Memory $GB 1067 MHz DDR3
Adobe Air 3.1.0.4880
Chrome 16.0.912.63
cheers
Marcello
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Lonneke

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I can't install the update, even after just having installed adobe.air. I already lost some of my work because of having to restart my pc to install adobe air.

How to get this working?? When trying to install I get the warning that the update is not configured correctly. Please help me with this... :(

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