"prezi does not exist" but it really exist.

  • Problem
  • Updated 3 years ago
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prezi displays
"this prezi does not exist"
i tryed all my prezis and said the same, i tried prezis on the main page and says the same, i tryed embedded prezis in other pages and doesnt works, any body knows whats happening?
thanks
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eliseo

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  • frustrated

Posted 3 years ago

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Virginia Killmore

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having same issue what type of browser are you using my prezi works perfectly in internet explorer but not in Mozilla? also having the same issue with you tube.
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Travis Hitchcock

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Hi eliseo,

there may be a few reasons for this, try:

- Using another browser (Chrome, Firefox, Safari etc) to see if this helps
- Also check to see if you have the latest versions of Adobe flash and Adobe Air. Please visit http://www.adobe.com/products/flashpl... and http://get.adobe.com/air/
- are you behind a firewall - try whitelisting Prezi.com
- check you do not have a virus checker that is blocking Prezi
- Is your internet connection OK - is it just Prezi.com giving you the problem?

Let me know if this helps.

Travis
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eliseo

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THANKS a lot both of you, the problem was mozzila and i had trouble with youtube too, Prezi is a wonderful tool, and I discovered that there is a very wide and strong support here, i will going on recomending to my students the software here in Uruguay.

thanks
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Jeanne Schumacher

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I am also having the issue with Firefox. I have latest versions of Flash and Air (just downloaded....and rebooted)...but still have the issue with Firefox. I can access in IE and Chrome....tried Safari on IPAD and works ok...... but not of Firefox.

Ideas?
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Andrés Eliseo Cabrera

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Hi Jeanne,
i migrated to google chrome to present and edit my prezis, i sent the issue to mozzila team, I guess that they will solve the problem asap.
If anybody found a solution to use prezis on mozilla please tell us, in my University almost all machines have mozilla and not chrome or explorer and we can not install nothing, Im now using my laptop but i rather use the universitiy computer.

regards.
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Virginia Killmore

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Very frustrating as i am concerned my students will not see the prezi if they are using Mozilla at home consequently I have had to add that the prezi is best seen on IE.

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