"Something May Broken"

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  • Updated 3 years ago
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When trying to open any of my prezi's I get the error message IO_ERROR. Any ideas?
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alicia kozma

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Posted 3 years ago

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Travis Hitchcock, Official Rep

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Hi alicia,

This is 90% of the time an issue related to one of two things:

1. You have a firewall blocking *prezi.com. Please allow an exception for *prezi.com in order to proceed.

2. You have not updated Flash to its most recent version. Please visit http://get.adobe.com/flashplayer/

Let me know if this helps and I am happy to assist you if you have any other questions.

Happy zooming,
Travis

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