Accees denied and account expired

  • Problem
  • Updated 3 years ago
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When trying to access a Prezi I receive the message below?

You don't have the required permissions to view this page.

I recently just upgraded to the Pro edition and it is telling me my account has expired. I tried relogging in by changing user but no luck.

Any guidance would be great. Trying to make the switch from PPT to Prezi this is not helping Prezi case.
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Ryan Day

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Posted 3 years ago

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Jolene

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Me too! Exactly the same thing! I have a presentation tomorrow and this is driving me crazy!
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Alyssa

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Hey Ryan,

Can you send me your url or your email? I will help out, if you are still unable to access.

Jolene, I have responded to your other messages.

Alyssa
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Ryan Day

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Any update here?
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Alyssa

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Ryan I just checked your account and it is active. Our system says the last time you logged in was today. Please tell me if this is wrong.

Cheers,
Alyssa
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Mark Elliott

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I am having the same problem as Ryan.

"You don't have the required permissions to view this page."

Is the message I am getting but not until I try to edit the prezi. I am allowed access to view the prezi but not to edit it.
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Mark Elliott

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