Cannot view any Prezis including my own; "appError" message appears instead.

  • Problem
  • Updated 3 years ago
Merged

This conversation has been merged. Please reference the main conversation: Issue with Internet Explorer 8 results users can't access prezis, Your page library

I am new to Prezi and every time I try to view a prezi I get the message "appError". This includes my own so I cannot complete my presentation. I have tried updating my Flash Player and restarting my computer as well as OKing Prezi in my cookies. What can I do? I love this service and want to complete my work!
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Sarah Robinson

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  • frusterated and a little mad

Posted 3 years ago

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Travis Hitchcock

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We are aware of the APP_ERROR message that is affecting the loading of prezi's on some browsers. We are still investigating the cause of this error and hope to be back soon. We will announce here as soon as this issue is resolved. Sorry for any inconvenience.

The Prezi Team
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Paul Hernandez

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Travis,

It may not be the browser because I tried both Safari and Chrome and I received the same "app error".
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Jeremy Bourque

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^ same here
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David MacGregor

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Same - all my browsers give same app error message
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Travis Hitchcock

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Thank you for letting us know you also receiving error with Chrome. We are still investigating the cause of this error.
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Diana González Uribe★

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Same here, it's only working on my iPad, but I havent been able to do what I need becouse I can ́t create a new prezi! :S
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Paul Hernandez

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It appears to be "back up"...
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DL

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Hi Travis,

APP Error *Solution for now
The APP Error keeps popping up with a message about internet connection.

I've tried everything but at the BOTTOM of the App Error Message CLICK

DOWNLOAD that will allow you to still play your PREZI presentation for now.

But it will not allow you to edit. Hope this small tip helps everyone for now!!
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Paul Hernandez

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Spoke to soon. Can't create a new prezi. :$
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WReeves-Hampton

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I can't get to ANY of my prezis. So worried that hours of hard work are gone. Need to plan my lessons for the first week of school. Help.
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Sean

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I can't access anything. Please help.
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Ashley Milton

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I've been having the same problem since last night at around 1030pm EST, its now 730am and the problem is still occurring. How much longer Prezi? I need that presentation....
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katy hutchison

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Packing for a early presentation and just thought I would check everything was in order. Cannot open any of my prezis. Unbelieveable. I'm hooped.
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Tim Owen

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Please pass this along ... " if " you have loaded your presentation on-line, you can "download" to "export to portable prezi" and it will work. You can also show your presentation from the on-line save. If you need help tim@owenservices.com
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Teresa Delfín

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I have required all my students to create Prezis as part of the requirements for the class. This past week, half of them have had to switch to PowerPoint because of error messages. We need a solution asap!
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Kathryn Griffith

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I have the same problem..... I am utterly ticked off....
I can not access any Prezi, or edit any of my prezi presentations, create new ones, or even view other presentations.

"app error" Fix this please -__________-
some of us use Prezi for both school and work -___________-
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Maria

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The same problem..Is this problem already fixed in your case?
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James Campbell

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Using my awesome powers of deduction, I'm going to assume there is a server-side error in progress.

I'm also betting some grumpy admin has just been woken in the middle of the night to work all night. And he's probably salaried, so he won't be getting overtime.

Well, best of luck Prezi staff, I hope you get it worked out soon.
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Sue Son

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Whenever I try to open any kind of prezi presentation... nothing shows up but "apperror"

This reply was created from a merged topic originally titled
IS THE WEBSITE DOWN?????.
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JORGE SALCEDO

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While prezi fix the problem i suggest all of you to download the prezi and you can show it...i did it and works...i am lucky because i finished my work before the problem but if you have finished, you can see it and show it if you down load it...im praying god help us anyway
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YOBANY JAVIER PUENTES GONZALEZ

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Prompt "app error" when i try to open my prezi. I just have been working on it for 12 hours and I can ́t recover my work... someone can help me?

This reply was created from a merged topic originally titled
APP ERROR.
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JORGE SALCEDO

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worried
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jrtbrm

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Not happy guys...
Some of us are on deadline....
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jrtbrm

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have walked out on to the ledge...
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YOBANY JAVIER PUENTES GONZALEZ

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I just posted the same problem is happening to me. I have been working more than 12 hours and don ́t want to lose my prezi :_-(
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amy

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try downloading it- it worked for me. if not i would be crying right now.
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YOBANY JAVIER PUENTES GONZALEZ

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It works... but I havent finished yet... so it is incomplete :'-(
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Ray Hogan

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I open my prezi earlier today, but now I am getting "app error" issue. I have looked everywhere for help, diestion to open my prezi to complete my presentation for meeting tomorrow. Need help ASAP

This reply was created from a merged topic originally titled
App Error issues in the last hour.. Need help ASAP.
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CX TEAM

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When I click edit on my Prezi which took me 3 hours and is 90% complete, it says in large appError. Please advise soon... I'm testing this out and this is the second time I had this problem and had to start over last time.

This reply was created from a merged topic originally titled
Getting appError message and can't edit..
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amy

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try downloading it. especially if you have prezi desktop.
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Laura Anderson

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I just signed on to Prezi this afternoon and tried to build a new presentation. It immediately gave me an error message "App Error"...but I'm using a PC. I was able to title my Prezi but when I tried to build it, it told me my internet connection was a problem and to check it. Everything else is operating just fine...is this just a glitch or what? I'm really excited to use this program!

FYI...my computer is only 2 years old at the most and it runs everything else I need so I don't think that is an issue...any ideas?

This reply was created from a merged topic originally titled
"app error" "internet connection".
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Matthew Reid

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I went back to my prezi after a few months of not using my account, and when I clicked on the prezi, I got a message that said "app error" What Does this mean? Can I restore my prezi or is it lost?

This reply was created from a merged topic originally titled
"App Error".
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Matthew Albertson

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I HAVE to finish this business proposal. Please fix this. I just paid for your service and I can't even USE it.
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amy

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try downloading it.
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Matthew Albertson

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Tried. Several times.
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amy

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sorry to hear that. it worked for me and i was able to recover my work.
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Jessica Williams

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I am very upset about this issue. I have a final presentation thats due by tomorrow and this is putting a strain on everything!!!! Please work fast guys
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Deb Brumley

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MY PRESENTATION IS DUE TOMORROW AND ERROR MESSAGETOO~ Wow!
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Tim Boudreaux

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Please, please work fast.
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mark

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hi. i keep getting app error. i also tried opening my prezi on 3 different computers. i can't even open any of my past presentations. i have done all of them on this mac. my presentation is tomorrow and i'm a little worried =/ i also upgraded my adobe flash and used a different browser. please help =/

online editor. mac Mac OS X Lion 10.7.4 (11E53). http://prezi.com/scfhwcupnpv9/sdsu-de...

This reply was created from a merged topic originally titled
app error and tried different browsers/upgraded adobe and everything. please help.
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DL

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APP Error *Solution for now
Hi there APP Error keeps popping up with a message about internet connection.

I've tried everything but at the BOTTOM of the App Error Message CLICK

DOWNLOAD that will allow you to play your PREZI presentation for now.

But it will not allow you to edit. Hope this small tip helps for now!!
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amy

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if you promise to fix this fast i hereby swear never to procrastinate ever again.
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Laura Anderson

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LOL...how many times have I made this promise! and others to God when I went fishing as a child...please...just one fish God!!

I too hope this is resolved soon! Frustrating!!
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Jessica Felice

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I was having the same problem. I updated flash and my browser (Firefox), restarted my computer, and all is working fine!
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Travis Hitchcock

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The APP_ERROR issue has been resolved and we are sorry for any inconvenience it has caused.

The Prezi Team
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Thomas Schnaudt

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I have a white screen with all Prezis. So the issue apparently is NOT solved. Mac OS X 10.6.8
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Tim Owen

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I have the same issue
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Abbas Jaffri

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Same here.. (using windows, should not be a problem) why is it not working Prezi? Please provide a solution asap.
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Abbas Jaffri

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Guys, this solution was provided by the help desk and it worked for me:

There are a few things you will need to do in order to edit and view a prezi properly. Please close out of all open applications, browsers, and tabs so that you can utilize the most RAM. Also download the latest version of Adobe Flash. Make sure you have *prezi.com whitelisted and check your proxy settings. If that does not work, clear your cache and then try changing browsers. These are some suggestions for you, but if you are still having trouble, please try them sequentially.
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JORGE SALCEDO

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Thanks god exits....
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Jacob Schable

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I just get a black screen?!?
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Projektgruppe Commotio

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have the same problem... any solutions? sometimes I don't even get an error message, it just won't load... i need it for my school project as well :/