Conversion outage affecting prezi downloads and file uploads fixed

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  • Updated 3 years ago
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Dear Prezi Users,

today between 4:10 and 10:10 then again between 13:54 and 14:20 (CEST) our conversion infrastructure had some issues. This affected prezi download (zip/pez), pdf upload, ppt upload, inserting images by url or from google image search, video conversion and some ipad related conversion (images, videos).

We have fixed the problem, all the above listed functions should now work.
Sorry for the inconvenience!

The Prezi Team
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Zoli Radnai, Employee

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  • sad

Posted 3 years ago

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Jamie

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None of my prezis are downloading right now - it just hangs on the packaging page - even a really basic one I created as a test with no paths and one text element

This reply was created from a merged topic originally titled
No Downloads Working.
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Luis Alfredo Aguilar Rodriguez

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i try to download the prezi but this operation is too slow and then apeears an error thar say that my prezi cant't download.

This reply was created from a merged topic originally titled
i cant't dowload my prezi, someone knows what's problem??.
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abu12453

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This reply was created from a merged topic originally titled
i wasnt able to dowload athe prezi to my computer.
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ivan

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Hello, i can't save my prezi.
did some changes and whens press "ctrl+s" or button. nothing happens :(

please help me. do not want to lost all i have done :(

This reply was created from a merged topic originally titled
can't save prezi..
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NathL, Champion

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well, it's ok for me...
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Allison Bliss

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my prezi is missing entirely and I have presentation today. help!!!! www.bitly.com/preziattractclientsyoulove
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NathL, Champion

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hello Allison,
I can see it even if it is a little jerky.

it seems to have large files there. Surely a memory problem on your computer.

try to clear the browser and Flash cache. The latter can be found by right-clicking on the prezi canvas: "Global Flash settings > Storage > Delete all" and "Advanced > Delete all".

A related problem is your computer running out of RAM available to Adobe Flash or your browser. The error message "Not enough memory to load this prezi", browser freezing, Flash plugin crashing or empty browser windows are symptoms of that. Please update both and try increase the size of the Flash cache. "right-click on the canvas and go to parameters..."



french one :)

Dont forget the general updates of your computer (graphic card, DirectX...)

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