Error #2038

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  • Updated 2 years ago
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Hi there,

I get the following error when I try to upload a file online"

id: 2500 the reason is: ErrorEvent ioError Error #2038

I also cannot upload from the desktop version.

What is the problem?

Regards,

Mihail
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Mihail Garchev

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  • frustrated

Posted 5 years ago

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Cathryne

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Also a firewall problem, most likely. Media files are uploaded to *.amazonaws.com so you need to white-list it as well.
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Willard van derLeest

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Cannot add files/ pictures to prezi

This reply was created from a merged topic originally titled
id: 2500 the reason is: ErrorEvent ioError Error #2038.
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Alyssa

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Hello,

I merged you into this topic for some help. Also please take a look at this for further assistance. http://community.prezi.com/prezi/topi...

Good luck!
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Glen Barlow

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Hello I'm experiencing the following error message with my latest prezi creation:

PreziError id: 2000 the reason is: ErrorEvent ioError Error #2036

I cant see the solution to this on the online forum, wondering if anyone could help.

URL is: http://prezi.com/h7uzq-gk8a9a/edit/?a...

Kind regardzi
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Barbara Pospisil

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Had the same problem. Was working on a Mac. Moved to boyfriend's PC (same network) and poof! no more problems! (Proxy was off on my Mac)
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Alyssa

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Thanks for letting us know how you fixed your problem.
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Arnold Skynet

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Have the same error when uploading a PPTx file.
Using a Mac OSX 10.7 and Chrome 18.0 which failed; so did Firefox.
Moved over to Safari 5.1 and it worked.

Prezi doens't get it either: I'm logged into my account but to post this I must use another service or login with credentials that then steal my other data. DUMB!
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Cathryne

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Hi Arnold!

This forum is provided by a different company, ergo requires separate login.

Thanks for reporting back that Safari 5.1 worked. Did you check the proxy settings in Chrome and Firefox as suggested above?

Kind regards,

Katrin
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asenaca

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hey there is still some issues on uploading images and files please fix the problem
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Brian Peterson

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I can’t insert images via my PC (on the company network) but I can from my iMac (off network). I get the following error message below.

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Spencer

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My issue is similar, I am able to upload some files while others come up with the error message id: 2500 the reason is: ErrorEvent ioError Error #2038. Other files of the same file type have uploaded via the same computer/network, however others will not.
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Flávio Berçalini

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I'm having the same problem of people over. When I try to import a file I get the error message # 2038.
Could you help us? We really need help with this issue.
Please.
thank you
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Cathryne

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Hi Spencer and Flávio!

Please try these advice.

Kind regards,

Katrin
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The same here. I think there is some problem with Prezi and Linux clients. I've made these tests on my company network:

1) Windows PC without proxy: upload OK
2) Linux PC without proxy: upload FAIL
3) Windows PC with Squid proxy on Linux: upload FAIL

Result: our 4000 users can't use Prezi at work.
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Jennifer Chan

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Hey there,

I was trying to make a new prezi and I got the same error message. It said I didn't have enough memory to run prezi and then it didn't load the previews for the different templates I could use. I closed all my tabs and applications except for the tab with prezi yet it still said the same thing. I checked my memory on my computer and I still have 775GB to spare. I've only created one prezi so I don't understand why I'm not able to start a new prezi.

Help, please!
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Sole Greenlollipop

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Hi there! I have the same problems with any images, not the size, not the resolution...
Help this is my PhD presentation!
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Cathryne

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Hi Sole!

Have you tried the advice starred above? If yes and it doesn't work, please try these advice

Kind regards,

Katrin
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Владимир Бабочка

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privet is your name mikhail gorbatjov
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Rene Chalapud Rosero

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Buen dia, no puedo insertarle fotografias al prezi inclusive le quite algunas diapositivas y me sale siempre este mensaje, y actualize ya la suscrpcion. (No pudimos agregar tu archivo porque has excedido tu límite de almacenamiento. Puedes ampliar la capacidad de almacenamiento actualizando tu suscripción.) atte: Rene Chalapud Rosero
rchalaro@hotmail.com
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Carolina Orejuela

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Hello,

Yesterday I was working on a and it worked just fine, today when I tried to open it, I got this error:

Technical details:
id: 1200 the reason is: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]presentation

I cannot watch it or edit it, it doesn't even show up. I am really worried, because this presentation is due tomorrow and I need it urgently.

Please help me! Thank you
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Zsofi, Official Rep

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Hi Carolina, 

Our developers are working on fixing this issue, hopefully it will get resolved very soon. 

I apologize for any inconvenience it causes, we will get back to you as soon as it is fixed. 

Kind regards, 

Zsofi
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Carolina Orejuela

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I'll be waiting for your news then, thank you Zsofi.
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Carolina Orejuela

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It's showing once again, thank you for your help Zsofi, have a nice day. :)
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Zsofi, Official Rep

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Hi All, 

Please try to reload your prezis, they should be fine now. 

We apologize for any inconvenience it has caused. 

Kind regards, 

Zsofi
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fsandmeier

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dear prezi representatives!
i have a rather big prezi (180 frames), made on prezi desktop. when i upload it, it gets until 25%, then it comes up with "error uploading media files".

please help me!

thank you.
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Cara Braia

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I also have this problem i only have 17 frames but i keep getting an error code when i try saving as a pdf id: 3001 the reason is: ErrorEvent ioError Error #2038

I won't be using prezi again back to power point i think less hassle (Y)
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Jenny David

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I also get the following error msg when trying to save my prezi as a pdf:

Technical details:
id: 3001 the reason is: ErrorEvent ioError Error #2038

My prezi only has 26 pages, about 15 pictures (none of them in great quality) and no video. Any suggestion how I can fix the problem and save my prezi as a pdf file??

Thanks.

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