Error #2038

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  • Updated 2 years ago
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Hi there,

I get the following error when I try to upload a file online"

id: 2500 the reason is: ErrorEvent ioError Error #2038

I also cannot upload from the desktop version.

What is the problem?

Regards,

Mihail
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Mihail Garchev

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  • frustrated

Posted 5 years ago

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Zoli Radnai, Employee

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Hi,

yesterday we had some issues with the server that we use to upload images to. It has been fixed since. Please get back to me if you still have issues with uploading.
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Kim

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I have just experienced the same problem.
Help help!!!
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Genoffrie Elemios Curay

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hi, why I can't upload a picture, but when i try another laptop, it uploads..please help.. lately, I can upload, but now, I can't!
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Cathryne

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Hi Genoffrie,

please try these and these advice.

Kind regards,

Katrin
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Anna Minasyan

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I have the same problem, i cant upload a picture or PPT or other files from my laptop, please help!
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Cathryne

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Hi Anna,

this is most likely a local problem. Did you already try the advice I linked to above? If yes and the errors persist, can you provide the files you are trying to upload (via some 1-click file hosting service) and the URL of the target prezi?

Kind regards,

Katrin
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Anna Minasyan

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hi :) i used other version of adobe flash player and now it works! thankx!!! :)
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Cathryne

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You're welcome :-) Can you please let me know which version exactly helped?
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Anna Minasyan

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Adobe Flash Player 11 :)
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Federico Loustaunau

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I get another error and I cannot open my Prezis or create a new one.
Technical details:
id: 1200 the reason is: ErrorEvent securityError Error #2048
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Elvira Retana Fernandez

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disculpa Zoli , yo igual desde hace dias tengo este mismo error, ayuda por favor!
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Cathryne

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Hola Elvira!

Véanse las respuestas a continuación en este tema. Esp. a éste. El error es más probable debido a problemas de proxy o firewall en su final.

A menos que sólo un cierto prezi se ve afectada. En ese caso, por favor envíe su URL.

Saludos cordiales,

Katrin

----- Google Translate ;-)

Hi Elvira!

Please see the replies below in this topic. Esp. this one. The error is most likely due to firewall or proxy problems on your end.

Unless only a certain prezi is affected. In that case, please send its URL.

Kind regards,

Katrin
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Francisco Javier Ramos Gallego

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I'm having the same problem and actually I just allowed prezi on the firewall... so now i dont know what to do!!!
help!!!
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Francisco Javier Ramos Gallego

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im having this problem from prezi desktop
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Joseph González-Rastrullo

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Having the same problem too! please help
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Jason Xu

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I'm having a problem where it doesn't allow me to save anything. It says that I don't have an Internet connection with Prezi even though I do. It says that I need to check my firewall and Internet settings and I did with a few pros and my parents and they couldn't get it to work. The only reason I did this was because I had a huge, huge project due next month and a lot of people started working on it because I didn't want to procrastinate. I checked my firewall settings and every thing but it still didn't work. The error code is this: 9513 the reason is: response: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"] I have Internet connection because I can watch youtube and go on websites. Someone please help me quick and fast!
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Miguel Flores Romero

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Hi Jason, I experienced this problem about a month ago, and the key to it is the size of your project. I tried everything, until I started saving small projects, I was not satisfied though with the segmentation, but it was better than starting it all over again, find a good way to link one with the other,
Besides, if it's huge as you say, with lots of images and content, you will still experience the problem, your session will slow down, and in occasions your work will be lost.
My best choice: segment and get it done.
Good luck.
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Zoli Radnai, Employee

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Hi, now this cannot be affected by our servers since we don't have any issues related. Does this happen when you try to upload any files or just a few specific ones? Are you sure you are not behind a firewall/proxy?
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Sultanbek Jaibergenov

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I have same Issue for you. this is not comp. or network problem
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Caroline

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I have the same issue. Im behind a college firewall. I only have the issue when on a mac, it allows me to upload pictures etc to my prezi when on a pc. both macs and pcs go through the same proxy. please help. I've got classes that need to use this!
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georgia.garling

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Same here. Mac's wont but PCs will. Found the same thing with picture files etc with Glogster edu which is a pain for school use.
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Miguel Flores Romero

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Hi, I have a problem like that, just is not with photos but pdfs
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Zoli Radnai, Employee

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Hi, do you have large media files in your prezi? You can try to remove them one by one to filter out the one that could prevent the upload. Can you upload other prezis, or all are affected? Pls also try to upload an empty one to see.
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Gina Sachse

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Hi, I tried to upload my photos (JPEG) onto an empty prezi as well, but the same error report kept on turning up.
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masanchez1999

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I'm trying to start a brand new prezi and it won't even allow me to upload my first image. I've tried uploading a jpeg, a png and a pdf and all receive the same error message. I'm using Safari on a Mac.
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sknorthup

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I'm also working on a new prezi and I can't upload my first image. I've tried multiple file types. No firewall or network error.
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tohyingli

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I have the same problem too! I've tried every kind of file format but none works! This is really strange because it worked 2 days ago
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Austin

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i am having the exact same problem, please help me!!!!!
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masanchez1999

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For me it was that I had a parental filter on our computer called K9 security and even though I changed the settings to allow Prezi.com I still had the same problem of not being able to upload. I had to completely uninstall all filters before it allowed me to upload. That is what worked for me... hopefully that will be what your issue is.
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Zoli Radnai, Employee

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Thanks for the feedback, Masanchez! indeed this error message always refers to a network issue. Since we don't have problems with thePrezi server on our side, there must be a filter/firewall setting that does not allow to use prezi, or upload media files to prezis. Austin, pls check your firewall/proxy/filter settings!
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mark childs

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I'm having the same problem today with uploads (Error message "Technical details:id: 2500 the reason is: ErrorEvent ioError Error #2038" and our company IT team say its not a firewall issue here. Please update/confirm its your server and when it will be fixed. Time sensitive here, as I have to edit the Prezi for a public speaking engagement Friday at 9am!
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Zoli Radnai, Employee

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Hi Mark, sorry but we did not have a server issue today. If you have this problem on your networks today and it was ok before it must be a local issue.
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Andrew Hewitt

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I'm having the same problem trying to upload .flv videos. If this IS a problem on our end, then please share step by step instructions on how to resolve it. Saying "our servers are working, so the problem is on your side" doesn't help 14 unhappy people feel better about Prezi.

I would expect that response from Dell, but not from a more progressive company like Prezi!
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tohyingli

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i agree
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mattgrimley

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I am the network administrator at our place and yes we do you proxy servers. Prezi is NOT blocked and flash works on the whole rest of the internet.

Consult your admin staff / Read the manual / Our Servers are fine - the all equal the same thing: we dont care enough to troubleshoot it.

Perhaps at least, Prezi could implement some debugging code and give us a useful error. If they are so certain something is being blocked, test for it and report it back!
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Cathryne

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Maybe these advice help.
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MJCS

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I had this problem this evening from my home. I was using Firefox on Windows 7 which I use almost exclusively along with Chrome. I had changed the proxy settings in the Options.. menu to use 'No Proxy' however the error continued.

I finally solved the problem after I checked the proxy settings in Internet Explorer (which I use about twice a year if needed) and they were still set to my work's proxy number. Once I turned the proxy off there, Firefox and Prezi started cooperating.

I hope that helps someone else.

Cheers,

Mark
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mikecdale

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Mark, thank you very much! That was my EXACT problem and the fix worked perfectly. I use Firefox on W7 and had IE set to my work Proxy. Thank you thank you thank you!
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william.moore

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Thanks a lot! That worked perfectly!!!
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jelka

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thanks! it works now!!!
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Zachary Flavelle

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I too am having the same problem. This is my first time using Prezi, and I only have 3 text boxes and want to import a jpeg. I tried markjcameronsmith' solution, but to no avail. What are the precise steps i can take to solve this problem?

Thanks.

Zac.
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Jay Wassell

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I'm having the same issue in our school. I have unblocked everything associated with prezi through the filter and still have no luck. Any help would be appreciated.
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mike porter

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I too have had this problem... I smiply cannot load a video file (less than 20MB)... it asks if i have internet connection, which I do, then I get the error box...
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Cynthia Yan

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same problem here!!! >O< HELP!!!!
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Jon Jial Malach

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Same problem here, file is less than 2MB, no firewalls, nothing. HELP! TIME SENSITIVE....
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Jon Jial Malach

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Jon Jial Malach

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p.s. I uploaded this file from the same computer - seems getsatisfaction will allow, prezi? Tried all browsers....HELP
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Cathryne

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Jon, please try to convert the file to Flash before uploading. http://swftools.org/ should work, or any the many other options. To really exclude the possibility of a firewall, proxy or network problem, please try a VPN service.
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alex barlow

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Also have this problem - uploading files - if i change the proxy it will work but on our normal proxy it will not.

if I added www.prezi.com to our whitelist would this work as our teachers here cannot change the proxy
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Cathryne

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Yes, white-listing prezi.com and Adobe Flash in your schools firewall/proxy should work. But as it is beyond our realm of influence, what the school or that particular filter software allows through, we can't guarantee that, sorry. Good luck!
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alex barlow

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Thanks will give it ago
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Ivy Le

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I'm on a PC, no firewall, same problem.
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Cathryne

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Hm. Please try converting the file to Flash yourself, to bypass our conversion servers.
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Julie Britt

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I get the 2038 error off and on -- and I'm just uploading small jpgs. It's really an aggravation. There's no rhyme or reason for the error at my end.
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Cathryne

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This is a network problem, can you try to edit the same prezi and upload the same files from a different network? Easy if we are talking about taking a laptop home or to work. If the PC is stationary, a VPN service might do the trick. I'm sorry that I can offer no better solution or more straightforward way to pinpoint the error source.
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Julie Britt

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I'm not sure it's a network problem because I can edit the same Prezi two seconds later and it will work... or five minutes later... or on the XX-th try. I can usually successfully upload a different jpg right away. I guess the point is, this feature doesn't work consistently, and not knowing how many tries and retries it will take to load is a big annoyance.
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Cathryne

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It works for many users flawlessly, that's why my 1st thought after your problem description was a local network problem. Can you maybe check whether your network connection is exhausted with traffic? Are other computers on your connection maybe downloading or uploading a lot?
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Julie Britt

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I work for a major oil company with a lot of bandwidth and I've never run into this problem before. But I'm not usually working with a program in the cloud, either. I may try working locally (Pro version) and see if that doesn' resolve the problem.
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Cathryne

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Well, Prezi uses the Adobe Flash platform extensively. More like for example YouTube. If you never worked with anything similar before, you probably never noticed the company firewall restrictions before. Please ask the responsible IT people for help. Again: Flash needs to be allowed to both upload and download to prezi.com.
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Julie Britt

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Thanks, Katrin. You're correct that I've never worked with anything similar before. I'll check with IT about firewall restrictions.
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Gordon Lindsay

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READ MARKS COMMENTS - TURN OFF PROXY CONTROL FOR ALLLLLLL BROWSERS, ie EVEN THOSE YOU DON'T USE (eg IE!)
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Julie Britt

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Proxy control is off.
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Julie Britt

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SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.
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Rodrigo

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I am having this error too:

There is probably something in your network blocking the communication to prezi.com.

Technical details:
id: 510 the reason is: ErrorEvent ioError Error #2032

What should I do?
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Julie Britt

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There was nothing in the network blocking my communication to prezi. Did you try my solution? I posted this 6 days ago:

SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.
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Julie Britt

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Ooops! I see you're referencing another error number (2032). This post is about error 2038.
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Rodrigo

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Yes. I did what you say, but I got an error from Adobe.
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Juan Francisco González Carreras

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d: 2500 the reason is: ErrorEvent ioError Error #2038
YO tengo este mismo error desde cualquier conexión a Internet
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Cathryne

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Please try these advice:
Por favor, pruebe estos consejos:

http://community.prezi.com/prezi/topi...
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alex.contreras48.ac

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I am a HS Business teacher and am trying to teach students how to use the site for presentations. For some reason, when students are trying to create or even view a prezi, there is an error message that reads :

" Something seems to be broken here, and tells us IO_ERROR.prezi.com/support might help."

This is only the case in one computer lab. I believe the lab is Windows Vista
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Cathryne

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Hi Alex,

please see these advice and try the solutions provided there.

Kind regards,

Katrin
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alex.contreras48.ac

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Katrin,

Students are now able to edit text and use prezi but now they are having issues (only today) with uploading pictures from internet or from files into prezi. There is an error message that reads:

" HUPS. BZZR.
You are not allowed to add a file to this prezi.
Technical Details:
id:2510 the reason is: ErrorEvent Security Error #2049"

What does this mean and how can I fix it.

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