Error Message

  • Problem
  • Updated 2 years ago
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Good morning. I'm trying open my archive and occur an error (message): "Something went wrong. We cannot load a file, please try again later. If you keep running into this error, please visit our suport page...". It was not the first time. Please, Could someone help us?
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Luiz Fernando

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  • unhappy

Posted 3 years ago

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Photo of Travis Hitchcock

Travis Hitchcock

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Hi Luiz,

Could you send me the URL to your prezi so I can investigate this problem directly?

Thanks,
Travis
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Luiz Fernando

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Hello Travis
Ok. http://prezi.com/g5t33tjkl7qx/apres-a... (note: I'm working in this momento with it)
I'll wait for your conclusion.
Thank you
Photo of Travis Hitchcock

Travis Hitchcock

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Hi Luiz,

This may be because you have uploaded a file that was larger than our maximum suggested resolution of 2880x2880. I made a copy of your prezi. You should find it in your list of prezis titled 'Copy of Apres. Alta Administração'

I removed the following image from the new prezi:
http://0103.static.prezi.com.s3.amazo...

If you are able to edit this new copy then you will need to reduce the size of this image before you put it back into the prezi.

Let me know if this helps.

Travis
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Luiz Fernando

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Hi
Thanks for your help.
But, I don't know if it was the sollution, because in my first access, the message occurred again.
I'll try to work looking for your suggestion. Perhaps, it colud help us.
Regards
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Brad Bachmeier

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Yes, I'm getting the something went wrong message when the site tries to open my files.  I believe I have one or two old prezi's and this morning was trying to copy one that I found on your site so that I could edit and work with it.  Suggestions?

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