How do I change my account email?

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  • Updated 1 year ago
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I need to change my account email as I am no longer with the organization I signed up under. How do I do this?
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Diana Tucker

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Posted 5 years ago

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Balint Gabor, Employee

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Hi,

You can change it on your settings page: https://prezi.com/settings/

Balint
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Diana Tucker

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I have been to the settings area and it will not let me change my email. I can change my name and password, but not email.
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Balint Gabor, Employee

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Do you have an edu account? Because the edu license is tied to an educational email and you can not change that. If you send me your new (it has to an educational mail as well) address then I will handle it manually.

Balint
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Dan Davenport

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I have a edu account and cannot find any other way to contact you. My old email is davenport_d@stjohns.edzone.net and it has changed to davenportd@sjredwings.org Please let me know what I can do to change it with Prezi. Thanks!
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Darren

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Balint,

My institution has also changed our email accounts. My current email/username is darrenortega@matc.net. Could I please get this changed to darrenortega@manhattantech.edu?

Thanks for your help.
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jenc

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I'm another case of changing institutions.
Is it possible to chance my account from jennifer.cyr@concordia.ca to jenifer.cyr@senecac.on.ca?

Thank you
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ellehayes2

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I also need to change my email as I am changing schools. Seems like this is something prezi should try to sort out as it is inconvenient to need to make the changes this way. Thanks. Mine is changing from dhayes@shcms.sa.edu.au to dhayes@bps.sa.edu.au. Thanks heaps :)
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Nancy Claxton

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Hi Balint, Can you change my account as well? Please send your direct e-mail address to me at claxton@rohan.sdsu.edu. Thanks!
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Cathryne

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Done, please let me know whether or not it works. If it does, I will delete the posts above to prevent spam bots from collecting your email addresses.
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Melanie Cochrill

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It works wonderfully. Thank you!!!
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Cathryne

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You're welcome :-)
Balint Gabor, hello! I can ́t log in with my user name and password, I allready pay a year for the license but I don ́t know what happen, I have my confirmation from paypal. Thank you!
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Diana Tucker

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Thanks Balint, Yes, it is n edu account. I do still work at an educational institution, just a different one! My new email is diana.tucker@waldenu.edu

Thanks!
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ggrossmunro

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Please also change mine from ggr4@pitt.edu to jul27@pitt.edu.

Thanks.
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lisa

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Can you please also change me lisa.mcgivern@neelb.org.uk to lmcgivern@serc.ac.uk as I have changed to a new educational establishment. Thanks, Lisa
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Balint Gabor, Employee

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Hi,

I changed your username.

Balint
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Megan Hill

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I also have an EDU account and need my email changed.

old: mehill@csupomona.edu to new: meghill@ucdavis.edu
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Emily Virtue

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I also have an edu account and need my email changed. My old account will expire in 5 days. Please change from stockdal@stolaf.edu to virtue@stolaf.edu
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Cathryne

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@Luis: Done. Please check whether logging in with the new address works and whether it is correctly listed on the settings page. I assume it is ;-) but if anything is amiss, please reply/comment below. Happy learning, teaching and zooming!
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Cathryne

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@David: Sorry that your request slipped through for so long. Shall I still change it?
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Luis Rodriguez Lado

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Many thanks, I tried it now and it seems to work with my new mail account. Let's go prezi!!!
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Patty Morris

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I need my email changed from
pmorris@corning.k12.ia.us
to
pmorris@corningcsd.org
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Mike

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I need mine changed from jude_rojas@aue.ae to jmr815@uow.edu.au
Thanks you
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Indrek Ibrus

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Hi,
I was a graduate student at London School of Economics and now I am a lecturer at Tallinn University, Estonia. Hence, could you please change my educational account email from i.ibrus@lse.ac.uk to ibrus@tlu.ee
My old LSE account expires only in a week, hence could PLEASE do this. Otherwise I will lose all the presentations I have created for my courses. Many thanks!
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Szilveszter Farkas, Senior Web Engineer

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Hi Indrek,

I have sent a confirmation request to your LSE account. As soon as I get a reply, I'll change your email address.
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Szilveszter Farkas, Senior Web Engineer

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Hi Mark,

I have sent a confirmation request to your original account, please reply to it, and I'll change your email address.

Please accept my apologies for the delay,

Szilveszter
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Szilveszter Farkas, Senior Web Engineer

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Hi ellehayes2,

I have sent you a confirmation request as well.
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jenc

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So, you took care of the request that came in 5 days after I asked?

Is it because my new College isn't in your list yet? (I've had coworkers try to get educational accounts but they get the automated "must be educational account" email).

jenc commented 5 days ago
I'm another case of changing institutions.
Is it possible to chance my account from jennifer.cyr@concordia.ca to jenifer.cyr@senecac.on.ca?

Thank you
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Szilveszter Farkas, Senior Web Engineer

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Sorry, I haven't seen your request, I'll contact you right now.
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Szilveszter Farkas, Senior Web Engineer

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Hi,

I have tried to contact you on your old address, but my message came back. Can you please confirm that your new email address is jenifer.cyr@senecac.on.ca? (your old one had "jennifer" with two n's, just want to avoid any typos)

Thank you,

Szilveszter
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jenc

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thanks for the catch - it is two Ns not one. the new one is jennifer.cyr@senecac.on.ca
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Szilveszter Farkas, Senior Web Engineer

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Hi,

I have changed your email address, you can log in with your new one from now on.
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jenc

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Thanks!
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Nicolas Gold

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Could I also request an academic email change from nicolas.gold@kcl.ac.uk to n.gold@ucl.ac.uk please as, like others, I've recently changed university (my KCL account is now dead)?

Thanks,
Nicolas.
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Szilveszter Farkas, Senior Web Engineer

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Hi Nicolas,

I have changed your account email address, you can log in with your new address from now on.
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gbeevers

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Hi guys,

Can you please change mine from grant.beevers@endeavour.edu.au to gbeevers@studygroup.com. This is still an education organisation.

Regards,
Grant Beevers
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Cathryne

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Hi Grant,

yeah, that would in principle be possible, but "SGI Group Holdings Proprietary Limited" doesn't exactly look like a non-profit organisation to me. If you have left your former public educational institution, please consider upgrading to a regular license.

Kind regards,

Katrin
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Cathryne

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Please wait, I'll discuss this with the team. This seems to be a case for an exception to the "students and teachers only" rule.
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pcmommie3

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I too would like my email changed from norriskc@gcs.k12.nc.us to knorris2@wcpss.net

Thank you!!
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Cathryne

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Done. Please check whether logging in with the new address works and whether it is correctly listed on the settings page. I assume it is ;-) but if anything is amiss, please reply/comment below. Please also let me know whether I should delete your above post to protect your email from spam bots.

Happy learning, teaching and zooming!
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Rita Strik

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Hello

I am hoping someone can please help me?

I am also looking to change my prezi login email from my own name to someone else's because I am leaving the firm soon on extended leave. We have just renewed our Pro account for another year so its important someone in the office can still access this account.

The current email address is rstrik@deloitte.co.nz. I would like to change it to a completely new person who's address is: dafarrelly@deloitte.co.nz

When I attempt to do this myself I get an error saying that the user email already exists (which I know is untrue!) - maybe there has been a glitch when I've been trying to change it? Can someone please take a look at this for me?

Thanks

Rita Strik (Deloitte New Zealand): rstrik@deloitte.co.nz
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Cathryne

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Hi Rita,

there is indeed an account for the 2nd email address. You're colleague must forgotten about the account. It was created a few days before yours, but hasn't been used since then.

Please migrate the prezis from the old account to the one your colleague wants to keep and then delete the obsolete account. Necessary email changes can be commenced afterwards on https://prezi.com/settings/.

If your colleague forgot the password, please ask them to use the regular reset function.

Kind regards,

Katrin
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Debra Laughlin

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please change my prezi from dlaughlin@usd266.com to dlaughlin@buhlerschools.org and can you send me a confirmation email?

Thank you. Only do if all the prezis remain on the account. Thanks.
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Cathryne

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Done. Please check whether logging in with the new address works and whether it is correctly listed on the "Settings & License" page. I assume it is ;-) but if anything is amiss, please reply/comment below. Please also let me know whether I should delete your above post to protect your email from spammers.

Happy learning, teaching and zooming!
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kathleensdeleon

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Hello,

Please update my edu email address from kathleen.deleon@students.sjsu.edu to kathleen.deleon@sjsu.edu

(If possible, I would also appreciate it if this post can be deleted after the update.)

Thank you!

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