http://prezi.com/profile/reset/ says "Unknown email"

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  • Updated 2 years ago
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I tried to login into my account without success and http://prezi.com/profile/reset/ says "Unknown email." Can you please tell me what's wrong here?
My address is katsuaki%2Bprezi%40cio.hit-u.ac.jp (url encoded).
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Katsuaki Tanaka

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Posted 2 years ago

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endreh

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Hi,

You're trying to use the wrong email address. Maybe you're registered with one of your other accounts, for example gmail.

Endre
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Katsuaki Tanaka

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Hi,

I received e-mails from email@mail1.prezi.com such as 'Ideas Matter: Ondi Timoner: A Total Disruption, Ping Fu: Bend, Not Break, Dr. Zimbardo: From Evil to Heroism' to this e-mail address.

Katsuaki
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endreh

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Unfortunately I can not find this email in our user database. Are you sure you have no other addresses forwarded to the one you're trying to use?

Endre
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Katsuaki Tanaka

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Thank you for your assistance.
I have no other addresses for Prezi. Part of the e-mail header as attached image.
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endreh

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I assume you didn't change your email address recently. Can you tell me the approximate date when you registered on prezi.com?

Endre
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Katsuaki Tanaka

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I registered at Apr. 22. 2011.
And my prezi page is http://prezi.com/user/d9u4satz6olp/.

Katsuaki
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endreh

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Hi,

I'm pretty sure you changed your email address. Unfortunately it didn't propagate to the newsletter system, that's why you get newsletters to the old one.

Endre
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Katsuaki Tanaka

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I recall that I changed my email address. I can login with new address.
I really appreciate it.

Katsuaki

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