i can not delete a swf sound in my prezi

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Hello, i just add an swf sound to my prezi and one time added i can not remove it, how can i do it?
I get this error
Prezi could not load one of your graphics. If you see something missing, please try to upload/place it again
Technical details:
id: 2100 the reason is: w=0, h=0; b(w,h)=(0,0)
Many thanks

The prezi url is http://prezi.com/forvogaoi3y_/definit...
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Sebastián García Ralph

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Posted 3 years ago

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Travis Hitchcock, Official Rep

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Hi Sebastián,

I removed the file from you prezi. inserting swf audio files can be difficult.
Here is our manual about inserting sound: http://prezi.com/learn/insert-sound/

Let me know if this helps and I am happy to assist you if you have any other questions.

Happy zooming,
Travis
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Sebastián García Ralph

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Thank you travis, i just read before the tutorial but i think my error was "You must add an image to the SWF,". I will have to learn how to do that, i just uploaded de swf sound not the image.
Have you an example of an image associated with a sound in swf? i can not found anyone,
Thanks again

(sorry for my english)
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louisekinsella

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help I need someone to remove the sound file in my prezi........
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Travis Hitchcock, Official Rep

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Hi louisekinsella,

Could you send me the URL to your prezi?

Travis
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Gillian Lord Ward

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I too have a prezi that a sound got added to but now I can't see it to delete the audio. Help! It's at http://prezi.com/c2zmwdr0nrza/copy-of...
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Travis Hitchcock, Official Rep

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Hi Gillian,

The link you gave me appears to be corrupt. Could you please try to send me the link again?

Travis
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alex

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Travis,

Got the same problem. I added two different ones that need to be deleted. http://prezi.com/swilso4whxdb/life-dr...
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Travis Hitchcock, Official Rep

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Hi Alex,

I removed two of the audio files. Let me know if you need me to remove the third.

Travis
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Mitch Haussener

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hello everybody...
I have the same problem, I did upload a swf file to my prezi. first of all, after loading the prezi, it appears a error message.

now I wanna remove the file, but I dont succeed. Could you help me telling me how to proceede?

Thanks
Mitch
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Travis Hitchcock, Official Rep

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Hi Mitch,

Could you send me the URL to your prezi?

Travis
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Zulya Ukbaeva

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Hi Travis! I hope you can help me in the same problem, i need to delete 3 sounds in my prezi http://prezi.com/tyg99e5iarqy/edit/#2...
thanks!
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Travis Hitchcock, Official Rep

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Hi Zulya,

I have removed the 3 swf files.

Let me know if this helps and I am happy to assist you if you have any other questions.

Happy zooming,
Travis
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Zulya Ukbaeva

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thanks! it works
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Travis Hitchcock, Official Rep

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You are welcome!

Let me know if you have any other questions.

Happy zooming,
Travis
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Mitch Haussener

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@travis

Its: http://prezi.com/v2fp_undsii2/copy-of...

Thanks for helping.

By the way, I only see a guide how to insert, but not how to delete swf files again.
could you send me a link with the explanation how to delete Soundfiles?

And how can I manage, that the soundfile only starts when the presentation was startet (also on autoplay)...my sound just starts always.

Many thanks
Mitch

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Travis Hitchcock, Official Rep

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Hi Mitch,

I have removed the swf file. Unfortunately you have to combine the audio file with an object to insert it into your prezi. If you just insert a sound file, you will not be able to see it and thus cannot delete it, so we have to go in and delete it from the back end.

Let me know if it is working correctly and I am happy to assist you if you have any other questions.

Happy zooming,
Travis
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Mitch Haussener

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Thanks Travis
Great job.
I'll let you know...
Cheers
Mitch
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Heiko Huber

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Hello Travis,

I really need your help! Please delete the swf sound file from this prezi: http://prezi.com/hmtp4ztj3bad/air-liq...
It's very urgent as I have to hand it in in just 2 days...

Thank you so much,
Heiko
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Heiko Huber

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I could solve the problem - thank you anyway !
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Travis Hitchcock, Official Rep

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Hi Heiko,

Great! :)

Let me know if you have any other questions.

Happy Zooming,
Travis
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Rogerio Resende

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Good afternoon,

Like the above posters I've fallen in the SWF trap ! Need your help to remove it from our presentation.

The link is: http://prezi.com/rhledcuvlct8/novodia...

Error Message: Technical details:
id: 2100 the reason is: w=0, h=0; b(w,h)=(0,0);
url=http://0103.static.prezi.com.s3.amazo...

Thanks in advance for you time.

Best regards,
Rogério Resende
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amy

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hello,

I too, cannot delete the swf file in my prezi. i did include an image with it.... which allowed me to move it around the prezi, but when i tried deleting the file, it only deleted the frame and not the object (ie. the audio file and image).

i'd like to try adding a different swf file again, but want to avoid the same fate. so can you please delete the current swf file and let me know what i did wrong?

Thanks in advance for you help.

http://prezi.com/itj5rjc1d_td/tt-mrt/

amy
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amy

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update... it deletes the image but not the music.
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ja

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Hello Travis,

I too , have added swf sound in my prezzi and now unable to remove it.
Could you help me to delete it please?

Since my page is a private, is it possible to send the url somehow in person?

Thank you,

JA
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Travis Hitchcock, Official Rep

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Hi JA,

Can you email me at travis(dot)hitichcock(at)prezi(dot)com?

Thanks,
Travis
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Alyssa DeGraff

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Hi Travis! Thanks for doing damage control. I am having the same problem with my Prezi, where I uploaded a .swf without an image and need it deleted.

http://prezi.com/qs9ttrjxpdeg/edit/?a...

Also, would you mind explaining briefly how to upload an audio AND image file together? Thank you for your time!
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Marye Visser

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Dear all,

I was so stupid to insert the SWF file without an image (just quickly read the tutorial of how to add a sound) and now I can't delete them anymore! I need to hand in my project before 9:00 am on Monday morning (Amsterdam time) and I need to have my sound deleted! Can anybody help me? This is the URL of my prezi:

http://prezi.com/nunlo5ayfwa-/edit/#1...

Thank you!

Mare
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John, Official Rep

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Hi Marye Visser,

I cannot find any SWF files - did you manage to remove it?

cheers

John
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Omie Lou Campbell

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Hi I have the same problem
I can not see the swf file to delete it. my prezi is located at
http://prezi.com/zyfsddur_ffo/isteps-...
Thanks
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John, Official Rep

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Hi Omie Lou Campbell,

I have managed to remove the file for you

cheers

John

Prezi tip: To group select and find invisible content - you can try holding down Shift and left mouse button together and dragging a rectangle over the Prezi canvas - this may select the object for you to delete.
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Colleen O'Connor

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I also cannot figure out the swf music. On my prezi, instead of playing the songs in order or one song on repeat, the songs all play at the same time: http://prezi.com/bcz5ewhyx1e_/edit/#0

please help!
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Colleen O'Connor

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It seems as though there is still some music on my prezi :( http://prezi.com/bcz5ewhyx1e_/edit/#0...
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John, Official Rep

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Hi Colleen, I have removed the music for you - refresh the page and it should be fine.

cheers

John
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Alyssa DeGraff

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Hi John, could you please help me remove my music file as well? I have been trying to contact Prezi about this for weeks to no avail. I would really appreciate it :)

Here is an edit link: http://prezi.com/qs9ttrjxpdeg/edit/?a...
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John, Official Rep

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Hi Alyssa DeGraff. sorry for the delay - its now removed for you

cheers

John

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