I can't download my Prezi!

  • Problem
  • Updated 3 days ago
  • Acknowledged
My Prezi is called "Properties of Radiation" by Tim Gibson. Every time I try to download it - different computers, different browsers, even the iPad app - I run into an error that says to contact the support forum. I am meant to be presenting this tomorrow! Please fix!

Tim Gibson

  • 3 Posts
  • 0 Likes
  • Frustrated

Posted 2 years ago

  • 8

John at SkillsLoft, Official Rep

  • 4115 Posts
  • 259 Likes
Hi Tim Gibson,

Hope not too late - can you share the URL for the Prezi concerned and I will take a look for you.
cheers

John

Tim Gibson

  • 3 Posts
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Here is the URL - thanks for your help.

http://prezi.com/tz_ducddt0fj/propert...

John at SkillsLoft, Official Rep

  • 4115 Posts
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Hi Tim Gibson,

I discovered a couple of corrupted gif files - try and download now - you may have to re import the files in another format before you do though.

hope this helps

cheers

John

Lavery Patricia

  • 2 Posts
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Hi John, I am having the same issue. I was able to download my prezi, but when I went to my download files, the zip file kept unzipping into a new file, never opening into the .exe file. Now when I try to download it just says their is an error, try saving in a different place? I have to present tomorrow so any info would be helpful! Thanks

Tim Gibson

  • 3 Posts
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Thanks John!
Whatever you did worked! You really saved me, I'm presenting today. Thanks for getting back to me so quick,

Tim

Aj Araneta

  • 1 Post
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Help me too. i can't download my prezi, i'm gonna present it tomorrow.

here's the link : http://prezi.com/fwkn41ko_u7l/theology/

thanks!

John at SkillsLoft, Official Rep

  • 4115 Posts
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Hi Aj Araneta,

are you still having this problem - I can download it OK from here and run it offline.

Are you getting any errors at all with this problem?

cheers

John

Micks♫

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Micks♫

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please help me i desperately need it for report

Rick, Champion

  • 589 Posts
  • 32 Likes
I took a look at the link and saw that one of the images is missing.... try correcting this and see if you are able to download it. I will post an image to show you where the missing image is located.

Rick, Champion

  • 471 Posts
  • 23 Likes
Here is the image that shows where the missing image is.....

John at SkillsLoft, Official Rep

  • 4115 Posts
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Hi Micks♫,

i have had a look and it all seems to load now (may have been a server gremlin?) the image Rick suggests is this one (Porcelain vase) found here http://0103.static.prezi.com.s3.amazo... - it seems to be OK from this end but if any problems try a different format for the picture.

hope this helps, please let me know if any more problems.

cheers

John

Prezi Experts

federico amicucci

  • 1 Post
  • 0 Likes
Hi

I can't download my prezi. here the link: http://prezi.com/ecf9eoacpjqi/gym-coa...

have you any idea of the problem? every time appear Creating downloadable prezi, be patien but then nothing.

thank you
Federico

Weldon Fung

  • 4 Posts
  • 0 Likes
I'm having a different kind of problem where a link doesn't even show up for me to download the file but it says it's ready....

any help with this?

Here's the link
http://prezi.com/qayezbfn5rts/career-...

Rick, Champion

  • 589 Posts
  • 32 Likes
Weldon,

I was able to go through your prezi and did see that there was a download button at the bottom of it. I know that there were some sort of server issue with downloads, but I do beleive that they fixed things on their end.

Try going back in and see if you can see the download button. For whatever reason that you don't, here is a link to a copy of your prezi- I made the copy from your prezi and I do see a download button with it.

http://prezi.com/ehiitpshuhnv/copy-of...

Rick, Champion

  • 471 Posts
  • 23 Likes
Federico,

With the link that you gave, I was able to make a copy of your prezi- I didn't see any errors.

I was able to download the prezi without any issue, but when I ran the prezi from the download, a couple of the pathways (6, 7 and maybe 8) were cut off on the right side of the text box. This would not create any issues, it just tells me that the downloaded flash file does not give the whole screen view for that pathway.

I did not have time to try and correct the cut off issue.

Not sure as to why you are having an issue with getting it downloaded. It went nice and smooth on my end - I am using a Windows 7 pc and running IE. I can always get you access to the download, but the issue of some of the above pathways will come into play. I may try and see why this happens later on this afternoon.

Totong Minhhoang

  • 1 Post
  • 0 Likes
I'm also experiencing this problem. Please help.

Here's the link: http://prezi.com/h5auuszry61e/copy-of...
thanks

Valeria Bojorquez

  • 1 Post
  • 0 Likes
I have the same problem , I cant download my prezi
I try to download and say error. HELP ME please.

here's the link http://prezi.com/xtpzdjy_ny0e/fotogra...

Victoria Leung

  • 1 Post
  • 0 Likes
I'm experiencing this problem also! Please help!

here's the link: http://prezi.com/mxzqmtto02vg/biome-p...

Heli Copter

  • 1 Post
  • 0 Likes
I'm also experiencing this problem. Please help.

Here's the link: http://prezi.com/ctdoor0jm2jd/present...
thanks

Katie Thompson

  • 2 Posts
  • 0 Likes
I am having the same problem when I try to open my Prezi a window pops up that says:
"We could not load a media file in your prezi. Technical details:
id: 2000 the reason is: PreziError id: 2002 the reason is: ErrorEvent ioError Error #2036"
PLEASE HELP I NEED THIS PRESENTATION FOR TOMORROW!!!

Abby Aresty

  • 2 Posts
  • 0 Likes
Hi, I am having the same problem...can't download my prezi. This is also for tomorrow (one of a few for my dissertation defense!). The rest I downloaded yesterday without any problem...

http://prezi.com/1bjxnqhh5emd/the-mus...

Please help!!! Thank you.

Abby Aresty

  • 2 Posts
  • 0 Likes
Just worked for me...not sure what changed.
I am having the same problem, I can't download my prezi. I need my prezi for tomorrow at 8:00 a-m HELP ME PLEASE !!

Brynne O'Banion

  • 6 Posts
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I'm having the same problem. Do you think that because SO many people are having the SAME problem, that it could be prezi's end? Maybe they should get their servers fixed. I NEED to present this and hand it in on a cd for my grade. Thanks a lot.

Tomi Mester, Official Rep

  • 624 Posts
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Hello Everybody!

So sorry for your trouble - we would like to help you in that and if it is on our end fix it as soon as possible.
Can you please send me more information about it:
1st of all: Is the problem still there?
(We tried to download the linked prezis and for us worked well now. It could be a temporary issue.)

2. If the problem's still there, please send us:
- which operation system are you using?

Thank you and sorry again!

Best,
Tomi Mester

Zoli Radnai, Official Rep

  • 1704 Posts
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Dear all,
we had a known issue that prevented downloads for a few hours the day before yesterday (yesterday in some time zones). Sorry for the inconvenience. Let me know if any of you still experience this issue.

Esther Davis

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I'm having a similar problem
seemed to work ok about an hour ago, but now when I try to open my prezi it says cannot open a media file in your prezi (as katie thompson's problem) - the files are mixture of pdfs, jpegs and gifs all of which opened fine earlier this morning!

Also older prezis which again had worked before have similar issues with jpegs etc..
Here's link to current prezi which i need for tomorrow too!!!http://prezi.com/erlq4cbck-tj/materna...

Am using windows and internet explorer

Pat Hines

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I need help with my presentation as well. I'm not even sure it is downloading!
Here it is..... http://prezi.com/kfcxwibng77c/christm...

teacher wants it submitted in a zip file

what the hell

  • 2 Posts
  • 0 Likes
I can't download my Prezi properly and open my Prezi after that. Some problem with images but I don't know how to fix that. Here is my Prezi link

http://prezi.com/voqjqdf-m-2g/in-sein...