id: 1200 the reason is: ErrorEvent ioError Error #2032

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Just purchased a pro account so I could use Prezi Desktop editor. I was finishing up a presentation on it last night - now I can't open that presentation. I get the following error:

id: 1200 the reason is: ErrorEvent ioError Error #2032



I purchased the pro subscription to edit my Prezis with the desktop editor. This presentation is due today and I desperately need to have this problem resolved.
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jdconnol

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  • furious

Posted 4 years ago

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David

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Hey,

Is there any way you can upload the pez and send me a link? This sounds very strange.

http://ge.tt is a good free service.

So sorry for the troubles you're experiencing and hope I can help.

Cheers,
David
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punti86

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Hi i have the same problem please HELP!

http://prezi.com/yy2cbd6hcjuq/partici...
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Cathryne

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Hi Punti,

your prezi has very large zoom level differences. Unfortunately the size and depth of the Prezi canvas is limited by the mathematics of the Adobe Flash platform. I made a copy of your prezi and rescaled it a bit: http://prezi.com/klfxrnwpyety/. If it loads fine, please use the "Make a copy" button to copy it back into your account. If not, please try deleting the Flash cache.

Kind regards,

Katrin
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Sh

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i have the same problem now.. what can you advise to do???
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Sh

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please help me....
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Sh

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i guess you will ask the url of my prezi, but the thing is that i did it on prezidesktop3, and saved it on the desktop of my computer.. and now when i click to open it i have the folloing problem:

Hups. Bzzr.
There was a problem loading your prezi. Please refer to
http://prezi.com/support
Technical details:
id: 1200 the reason is: ErrorEvent ioError Error #2032
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Sh

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i'm sorry for being in such a panic, the problem solved already.. anyway, thanks..)
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Luca

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Hi!!!

Please help me!

Same problem, and tomorrow I have a very important meeting at the University!!!

How can I do??? id: 1200 the reason is: ErrorEvent ioError Error #2032

My presentation is... http://prezi.com/islg-alys5jt/earn-wi...
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Ezri Hayat

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I have same problem.. what should I do? I need to submit it by today..
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hpeinwaechter

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I have the exact same problem, too.
Prezi worked just fine until recently.
I use Mac OS X, 10.6.8 and have Adobe Flash Player 11.2
I do not have large zoom level differences.

To the others having the same problem: What did work to be able to give the presentation: Just open it in edit mode in your browser and then present it from there ("Show")
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Soma Szoboszlai

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http://prezi.com/w0cukwjy2zbk/cisco-s...
I have the same problem, please help!
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Zsofi, Official Rep

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Hi Soma, 

Our developers are working on fixing this issue, hopefully it will get resolved very soon. 

I apologize for any inconvenience it causes, we will get back to you as soon as it is fixed. 

Kind regards, 

Zsofi
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Paul Ellis

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This is the second time this month that this dysfunction has happened. Very disappointing. The Powerpoint people around me are getting very smug.
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Paul Ellis

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This is the second time this month that this dysfunction has happened. Very disappointing. The Powerpoint people around me are getting very smug.
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Zsofi, Official Rep

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Hi Paul, 

Please try to reload your prezis, they should work now. 

We apologize for any inconvenience this error has caused. 

Kind regards, 

Zsofi
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Tarin Emberton

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I have been working on a companies new hire orientation now for a month. I have had numerous problems with the website. Now when I try to edit my prezi, it says "we could not load your prezi." The week before the website kept saying "error." This is very frustrating and I have put too much into this presentation to change over to microsoft powerpoint. Please help and advise how to fix this problem. That would be greatly appreicated.
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Zsofi, Official Rep

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Hi Tarin, 

Please try to load your prezi again, we experienced some problems earlier, it is fixed now. 

We apologize for any inconvenience this error has caused. 

Kind regards, 

Zsofi
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Mark Bussell

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Same error messages as many have experienced. Is there a larger issue we should be aware of. Presentations are a critical part of my business and I have had several instances this month of not being able to access, edit and use my presentations. Please advise, again as a very large presentation in the AM that I need to brush up and prepare.

Technical details:
id: 1200 the reason is: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]
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Zsofi, Official Rep

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Hi Mark,

It seems you inserted an unsupported or broken media file.
Please check the following articles for more information on inserting media files:
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...

These articles have full lists of supported formats and sizes of media files that can be inserted.

Kind regards,

Zsofi
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Mark Bussell

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Oddly enough it started to work the next morning, with no changes made on my part. The issue effected all of my Prezi's regardless of content.

I am a huge Prezi believer, I love what Prezi does, and using it daily I have recommended Prezi countless times. As someone who relies on it heavily it can be frustrating when it becomes unavailable at critical times.
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Zsofi, Official Rep

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Hi Mark,

Thank you for your reply.

Please let us know when you experience it again, we would like to investigate what causes it.

Thank you,

Zsofi
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Sonia Williams

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Same here, have spent weeks trying to resolve this issue on my own, nothing seems to work. Please help asap!
http://prezi.com/_tcczpzbikvx/edit/#3...
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Zsofi, Official Rep

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Hi Sonia,

Please make sure that JavaScript, cookies, Flash and pop-ups are allowed/white-listed for *.prezi.com, *.prezi.com.s3.amazonaws.com and prezi-a.akamaihd.net in your browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer. You can find more about this in our knowledge base: https://prezi.zendesk.com/entries/225....

Trying another browser (We use Firefox, Chrome & Safari mostly.) and updating Flash from http://get.adobe.com/flashplayer/ might also help, see http://href.prezi.com/modern-browser for directions.

Kind regards,

Zsofi
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Elvira Cortés

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Sam here....

id: 1200 the reason is: [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]

And the prezi is new!
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Zsofi, Official Rep

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Hi Elvira,

Do you have the HTTPS Everywhere - https://www.eff.org/https-everywhere - browser addon installed? That one is known to cause these errors. Please try disabling it for "Amazon Web Services" and toggling the "Secure connection (SSL)" setting on https://prezi.com/settings/. On my computer, your prezi loaded fine when I had "Amazon Web Services" disabled in the plugin and SSL generally enabled on https://prezi.com/settings/.

If you don't have the HTTPS Everywhere installed (is only available for Chrome and Firefox, BTW), the errors might be due to a firewall or network problem on your end. Please check whether *.prezi.com, *.prezi.com.s3.amazonaws.com, prezi-a.akamaihd.net and/or Adobe Flash are blocked somehow. To be sure, whitelist both in the settings of your firewall and similar web-security software. If you are behind an institutional firewall, the help of the responsible IT people is probably needed here.

Kind regards,

Zsofi
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Heleen Brasem

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I have the same problem!!! HELP!!! I'm not able to open my Prezi anymore!!!
I constantly get this message; "Something went wrong. We could not load a media file in your prezi. Please reload your prezi en try again. Technical details; id: 2000 the reason is: PreziError id: 2002 the reason is: ErrorEvent ioError Error # 2124". What to do now??? Please help me asap,-i'm in front of a big presentation. I've tried to reload it for a 100 times, but no access. I'm working on a desktop version so no online link available unfortunately. I'm in desperate need of your help!!
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Zsofi, Official Rep

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Hi Heleen,

This error appears to be caused by non-standard formatting of the image files you inserted. Please try converting them into another supported format - see https://prezi.zendesk.com/entries/224... - and avoid settings like transparency (sometimes called 'alpha') or animation (for GIFs). Photoshop in particular has an option entitled "save for web and devices" that seems to cause the 2124 error. Please try the regular save function without any "optimisations".

Kind regards,

Zsofi
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Tizian Müller

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Technical details:
id: 1200 the reason is: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]

What can I do ? Because tomorrow I have a presentation and I don't can open the presentation !
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Nedas Pekorius

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Technical details:
id: 1200 the reason is: ErrorEvent error Failed to load prezi from template xml.

can't use It today :/
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Zsofi, Official Rep

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Hi Nedas,

It seems you have inserted an unsupported media file.

Please send me the prezi's url and I can check what causes the problem.
In the meantime, please check out these articles:
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...
https://prezi.zendesk.com/entries/224...

Kind regards,

Zsofi
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Nedas Pekorius

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No I just wanted to start new fresh presentation from classic template
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Nedas Pekorius

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this prezi was starting few minutes and nothing http://prezi.com/_frqddt7xjpp/untitle...
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Zsofi, Official Rep

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Hi Nedas,

Then please make sure that JavaScript, cookies, Flash and pop-ups are allowed/white-listed for *.prezi.com, *.prezi.com.s3.amazonaws.com and prezi-a.akamaihd.net in your browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer. You can find more about this in our knowledge base: https://prezi.zendesk.com/entries/225....

Trying another browser (we use Firefox, Chrome & Safari mostly) and updating Flash from Adobe's flashplayer page (http://get.adobe.com/flashplayer/) might also help.

Kind regards,

Zsofi
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Nedas Pekorius

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Still have same problem. flash latest 11.9.900.152.On Google chrome Version 31.0.1650.57 on Ubuntu Linux 13.04
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Zsofi, Official Rep

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Hi Nedas,

Unfortunately, we do not support Linux, that's why you experience this problem.

I am sorry for any inconvenience it causes.

Kind regards,

Zsofi
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Dominik Wagner

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Dear Prezi Team,
Hi Zsofi,

The same error occured on our prezi as well. After I finished my presentation on the desktop app I started synchronizing (s. attachement). The prezi is still uploading and I can't edit it anymore cause the file disappeared of the "on your computer" folder.

http://prezi.com/_7a4pfeqnwts/kletter...

Please help me out. I need to pitch tomorrow!!! Only a working copy would save my ass...

Thanks,
D.
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Jessica McGinley

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Hi,
I'm attempting to sync my desktop Prezi with Prezi.com and the upload seems to be stuck. It's been working for 55 minutes and nothing. I can't seem to access the Prezi from either the desktop or the website now - it's in some sort of limbo. I'm really bummed out to lose 5 or so hours of work. Any way to recover it or to cancel the upload from my desktop?

Technical details:
id: 1200 the reason is: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]



Thanks for any assistance you can provide!
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amyswo

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Same problem - my first time using prezi and like everyone else, I need this to work for the next day.  What is the solution to this problem?  I upgraded Adobe flash.  Not sure what else to do.

Technical details:id: 1200 the reason is: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]
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Vera, Official Rep

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Hello amyswo,

I'm sorry for any inconvenience!

When do you receive this error message? Are you using the desktop application Prezi for Windows/Mac or the online editor? Please share a few more details about your issue so we can try and help!

Also, please note that as an Enjoy license holder you are eligible for premium support (email assistance from a Prezi employee within 24 business hours), so any time you need urgent help with Prezi, you can submit a help request by clicking on the "Submit new help request" button here:

http://bit.ly/1l53Zs2 (Prezi Support)

Best regrads,
Vera
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amyswo

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I created the prezi locally on my macbook air machine and now I am ready to present.  I need to do it from my windows machine but for some reason can't load prezi on windows (another problem which I sought help for but remains unresolved).  Anyways, I also need to present remotely so I went to the screen and got the link to share.  When I click on it, I get the error message above.  What else do you need?
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Vera, Official Rep

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Hello amyswo,

I can see that you have submitted a help request concerning your issue. This is great since we don't provide one on one support on the forum, but our premium support team will be able to help you. Thanks for your patience, they will contact you shortly.

Best regards,
Vera

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