io_error

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  • Updated 3 years ago
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i can't open my prezis or editing them ??? after i finished editing my prezi, i download it then i didn't find it on the downloaded file , i opened it again then i couldn't open any presentation :'( what should i do ???
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Doa' Salman

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Posted 3 years ago

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Photo of Travis Hitchcock

Travis Hitchcock, Official Rep

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Hi Doa',

IO_ERRORs are 90% of the time an issue related to one of two things:

1. You have a firewall blocking *prezi.com. Please allow an exception for *prezi.com in order to proceed.

2. You have not updated Flash to its most recent version. Please visit http://get.adobe.com/flashplayer/

Let me know if this helps and I am happy to assist you if you have any other questions.

Happy zooming,
Travis

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