Lost all groups informations when reopen ?!

  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: .

Hello everyone !

I have a weird problem from yesterday. When I reopen my projet, all groups I made are ungrouped, and all fade animations I made for group items are lost. I made a new blank projet to test, the problem persists all the same.

Could someone give me a solution ?

Thanks a lot !
Photo of Siliang GUOSG

Siliang GUO

  • 4 Posts
  • 0 Likes

Posted 3 years ago

  • 2
Photo of John

John, Official Rep

  • 6559 Posts
  • 408 Likes
Hi Siliang GUO,

indeed there does seem to be something wrong with this feature this morning - I have reported this to our developers to look at - hopefully any problems can be solved quickly.

Best,

John
Photo of John

John, Official Rep

  • 6559 Posts
  • 408 Likes
Hi

fix has been deployed, unfortunately we cannot autofix those prezis that lost their groups but they should all work now again

thanks for pointing this out - happy zooming.

cheers

John
Photo of Siliang GUOSG

Siliang GUO

  • 4 Posts
  • 0 Likes
Thank you !
Photo of Csorba Zoltán

Csorba Zoltán

  • 1 Post
  • 0 Likes
I also had the same problem yesterday evening.
Now it works fine:)

Thank you!

This conversation is no longer open for comments or replies.