Not possible to edit prezis today?!!?

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  • Updated 1 year ago
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I can't edit my prezis at all or watch any other prezis either. Please help me, I have my presentation tomorrow.

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Sakian

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  • anxious

Posted 3 years ago

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John, Official Rep

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Hi Sakian,

- Using another browser (Chrome, Firefox, Safari etc) to see if this helps
- Also check to see if you have the latest versions of Adobe flash and Adobe Air
- check you do not have a Firewall / virus checker that is blocking Prezi - you may need to whitelist Prezi.com in its security properties
- Is your internet connection OK - is it just Prezi.com giving you the problem?

Let me know how you get on - can you send me the URL for the Prezi if it is still causing problems please

cheers

John
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Tamara Perabo

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I have the same problem but nothing of your help changes something!!
What can i do???
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John, Official Rep

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Hi Tamara Perabo,

if you have tried the above and still have no access if you can send me the URL I will take a look for you this will indicate if it is a local problem.

cheers
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Tamara Perabo

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Tamara Perabo

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it already works thanks :)
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John, Official Rep

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Hi, thats good news - happy zooming

cheers

John
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Rene Marte

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Hi. Same issue as the people above. Was able to edit yesterday, but not today. It plays alright, but it's not finished yet. No error message appears, just doesn't open fully for editing. No settings have changed. Looked at several suggested fixes but to no avail.

This URL is my current prezi (which I was supposed to present tomorrow... good ol' PowerPoint is on standby!):
http://prezi.com/svqneikei8xx/managin...
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John, Official Rep

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Hello Rene Marte,

I was able to access your Prezi from here and from your account - so it may be a temporary or local issue,

If still a problem, can you try these suggestions:
have you moved location / wifi area? it may be that Prezi.com is being blocked by some security measure at your workplace/location:

- check to see if you have the latest versions of Adobe flash
- check you do not have a Firewall / virus checker that is blocking Prezi - you may need to whitelist Prezi.com in its security properties (*.prezi.com)
- Is your internet connection OK - is it just Prezi.com giving you the problem?
- can you open it from another computer (e.g. a friends living elsewhere) this would indicate a local problem
- if you can try another browser (Firefox,Chrome etc).

cheers

John

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