Payment error

  • Problem
  • Updated 3 years ago
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Hi! Trying to upgrade account and displaying error:
"Payment error
An error occurred during processing your request.

This transaction cannot be processed at this time. Please try again later."

Photo of Fabricio Freitas

Fabricio Freitas

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  • sad

Posted 3 years ago

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Photo of Travis Hitchcock

Travis Hitchcock

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Hi Fabricio,

This unfortunately happens to some of our users because of Paypal. This is not on our end, it is a Paypal error. Please send me the email address you use for your Prezi account and the license you would like to upgrade to.

You can email me at travis(dot)hitchcock(at)prezi(dot)com


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