Prezi desktop freezes on new install

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  • Updated 3 years ago
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I'm trying to use Prezi desktop on my wife's computer, but it gets hung up after I enter user name and password. All I get is a white screen.
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Posted 3 years ago

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Photo of NathL

NathL, Champion

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Sometimes browser settings (like disabled cookies) are preventing
PreziDesktop from communicating with prezi servers, look also for allowing javascript.

Check every firewall / internet security / virus scanning software
and put PreziDesktop3 and Adobe AIR and on whitelist. Or
disable them temporarily.

If you are behind a network proxy or firewall please ask your
network administrator to enable communication with on ports
80 and 443.

Try running PreziDesktop as Administrator if you are on Windows
(right click -> Run as Administrator)

tell us if you succeed or need further help :)

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