Prezi Desktop Install Crashing Windows XP

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  • Updated 3 years ago
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Serious problem that I have not been able to solve ... trying to install Prezi Desktop on Windows Vista Ultimate, we had no problem whatsoever. However, trying to install on 4 separate computers running Windows XP Professional crashed all 4 to blue screen with the message, "Windows has stopped to prevent damage to your computer." ... there is a full blue screen which disappears too quickly to read everything, but essentially there is a physical memory dump and the computer does a restart. HELP! This is not something we can live with. Anybody with the same problem & help will be greatly appreciated as we really love Prezi. Thanks.
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Posted 6 years ago

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Peter Halacsy, co-founder & CTO

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Dear David,

we tried 5 times today but we could install it. This is very strange. Could you please try to install Adobe Air (not Prezi), the running environment?

you can download it from here
http://get.adobe.com/air/thankyou/

And could you try to install an other sofware? I'd like to understand the situation and isolate the possible bug.

peter
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Peter, thank you ... this has been very unpleasant with our Win XP Professional machines. FYI: after the first failure trying to install from Prezi, I did get Air directly from Adobe, installed it, then downloaded PreziDesktop.air to my hard drive. Then, on all 4 computers, after successfully installing Air, every time I try to install Prezi Desktop I get the famous MS blue screen of death: "Windows has stopped to prevent damage to your computer." It then restarts the computer with message that "Windows has recovered from a serious problem, etc." On the bright side, I have a laptop with Windows Vista Ultimate and it installed effortlessly ... at least I can use Prezi Desktop, but I would love to get it on my main computer with WinXP ... tell me what to do next as I am positive that someone else is going to run into this. Thanks. dgh
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Adam [founder], founder

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Hi David,

would you mind trying to install this air program?
it is free, and quite useful, helps designers to choose nice color sets
http://www.adobe.com/products/kuler/

this way we will know if this error is prezi specific or air application specific
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I will when I get a chance ... I lost most of yesterday's workload & have been playing "catch up" ... please remember, Adobe Air intalled on all 4 computers successfully (5 if you count the Vista machine that does successfully run Desktop Prezi ... plus I am just a little leary of installing anything for the moment. I will get back to you after I catch up with work. Thanks for following this issue. dgh
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Adam & Peter ... I finally caught up with my workload but after much thought, I believe I don't really need Prezi Desktop on any computer ... the whole point of Desktop was to be able to produce Prezi files with a large number of FLV videos and then package them as stand alone EXE files. This is almost impossible with Desktop in its current form ... it would take hours to first produce on Desktop, then import to online Prezi, then download to EXE. Here is the first presentation without videos to show you what we are up against: http://prezi.com/28640/view/ ... now imagine how big it would be if we put the 15 FLV videos in the placeholders. Frankly, I am very disappointed in Desktop Prezi, plus the fact that we were only able to install it on one of 5 computers without "blue screen of death." Thanks for your efforts and if Desktop ever becomes practical as a producer of "stand alone" EXE files, please let us know.
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Adam [founder], founder

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Dear David,

we are sorry to hear this - local export is the first feature we are including into the Desktop. Will let you know once its available (it is planned for next week)

However, we where unable to reproduce the blue screen crash on XP sadly.
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Adam, we did pay for the product, so if you can support local export fairly soon, we will be happy humans! Please be clear, we LOVE Prezi in general ... it is just that the limitations of the current Desktop make it not viable. I know in the future (hopefully near future) the product will do what we need. Meantime, we will eagerly await your new local import feature. Thanks for your efforts.
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Peter, Adam ... here is some very interestion news regarding WinXP ... I looked at the Prezi Desktop folder in my Programs folder on the Windows Vista computer that did not experience install problems and it really was not very big. On a hunch, I copied the entire folder named PreziDesktop to a flash drive then to my main WinXP computer. I had already installed Air from the Adobe site and guess what? Prezi Desktop works fine on the WinXP computer! Luckily it had installed on Windows Vista computer. So, problem solved and I certainly hope this helps someone else along the way. Thanks for all your efforts & support. dgh
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Dean van Vliet

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Unfortunately I have a similar problem, although a year later:P
I've downloaded and installed Adobe Air and Prezi Desktop (trial) as well. However, when I try to launch the program nothing happens, it is visible as 'active' applications in the taskcontrol but nothing further..... Anyone?
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Gonno Leendertse

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I tried to install the Prezi Desktop on my Windows XP system and experienced the same problem - Windows crashes and restarts - as has been reported 3 (!) years ago. Is there still no solution found for this problem? I was about to make my first moves with Prezi but this is not a very promising start.

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