Prezi viewer crashes when opening prezis

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  • Updated 3 years ago
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My prezi app for iPad crashes when I try to open my prezis. I tried to resolve the problem by reinstalling the app from app store and redownloading my prezis. I've also tried rebooting my device and freeing up memory. Still not working. It only started happening when I updated prezi viewer from the app store last night. But then again, if I unistalled it and reinstalled, shouldn't the issue disappear?
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Denz Villegas

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Posted 3 years ago

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Kalman Kemenczy, Official Rep

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Please let me know your email address to be able to check your account.
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Denz Villegas

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dvillegas@ateneo.edu

Though I've recently discovered that prezi viewer only crashes when I try to open an already downloaded prezi while i'm offline. Connecting to the Internet solves the issue but the problem is that I don't have any Internet connection available to me at work so I still won't be able to open them when I needed them.
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Kalman Kemenczy, Official Rep

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We are sorry for any inconvenience caused by this issue. It was caused by a bug in the current version of the iPad app. We have fixed it in the upcoming version.
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Richard Sainsbury

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Good that this has been fixed as was getting me down too!
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Kalman Kemenczy, Official Rep

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we released the new version 2.9.9 30 minutes ago
enjoy
and please let me know how it works
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Denz Villegas

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just downloaded the update, issue fixed! liking the new addition of an edit button too. thanks kkemenczy and the Prezi team. :)
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Kalman Kemenczy, Official Rep

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:)

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