Prezi won't load on laptop IE, but will on tablet?

  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: .

My prezi won't load completely. It stops halfway up the "e". I have had problems opening it on my computer and have figured out that internet explorer works best. I am able to open it on my tablet, but working off of my laptop is a lot faster. What is wrong with it?! Here's the link
http://prezi.com/ww36xgbmgqd-/cell-st...

PLEASE HELP!
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Hello Kailyn,

Can you try using Google Chrome? Chrome has flash built-in, so it usually works better. Please get back to me if this does/doesn't work.

Thank you,
Ryan Mahan
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
Didn't work... Here is a screen shot of what it looks like...

Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Alright then, if it is an IO error it is most likely your firewall blocking access to our servers. Try diabling that. If that works I'll have a more complicated permanent fix.
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
Alright... turned off the public AND the private firewalls and Chrome is still showing the same message and IE is still not loading completely.
Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Can you give me the link to the prezi so I can inspect it? It might be a problem with the prezi itself.
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
http://prezi.com/ww36xgbmgqd-/cell-st...

again... I am able to open it on my tablet and on my brothers laptop. i just REALLY need to be able to open it on MY laptop.
Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Alright, so can you check your adobe flash player and make sure its updated to the latest version?

Sorry for all the steps. There are a few different reasons why this could be happening.
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
Its okay. I downloaded Adobe flash 11 and still doesn't work... lol.

Sorry my computer is retarded. SOMETIMES my prezi works and then sometimes it just gives me the finger.
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
I don't know if this helps you or not... but when this happens with prezi, it won't let me watch youtube videos either...
Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Yes, that definetely sounds like a adobe flash problem. try re-installing it then. The reason I know this is because youtube also relies on flash to run.
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
ok... so i uninstalled all of my adobe stuff and then installed adobe flash player AGAIN and still it's not working...
Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Did you try both on chrome and IE?
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
yes. the same on both of them.
Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Alright. Have you triedd just restarting your laptop? Sometimes is the simplest things.
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
yeah i have done it several times but I can try again...
Photo of Ryan Mahan

Ryan Mahan

  • 1607 Posts
  • 41 Reply Likes
Did the prezi load for you? I went in to look at your prezi and you were there.
Photo of Kailyn Crouch

Kailyn Crouch

  • 10 Posts
  • 0 Reply Likes
I got on my brothers laptop and was working on it while i was reloading my computer. I logged out and logged in on mine and still not working... i really don't know. I am going to shut it off tonight and maybe tomorrow it will magically start working... if not, I will revisit this conversation later. Thanks for your help so far.

This conversation is no longer open for comments or replies.