Reminder emails about trial account not received and I've been charged for an annual account that I did not want!

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  • Updated 3 years ago
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I signed up for a trial on the 31st May 2012 after reading that I would receive a notification reminding me of when the trial period would end 7 and 14 days per the end date. I did not want to purchase a license for the year as I ended up using Final Cut Pro X for the project I was working on.

However the reminders were never received (checked spam), and today have received an email confirming payment has been taken from my account. I've read T&Cs and it says your account is active for 12 months and no refund is provided. Completely not happy about this and feel I've been hussled! Has anyone else experienced this issue?

Shakil
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Shakil Rehman

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  • frustrated

Posted 3 years ago

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B

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Hi Shakil,

Whats the email that you used on your account. I cant find your account.

B
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Shakil Rehman

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Hi

It's shakil@moleculardesign.co.uk

Thanks

Shakil
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B

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Hi Shakil,

Your account is a public account. Have you deleted your paid account?

How can I help you

B
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Shakil Rehman

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Hi,

I've not deleted the paid account? As per my original note, I signed up for a trial account, under the belief that I would receive reminders 7 and 14 days out from the trial end. I subsequently DID NOT receive ANY reminders, and the next correspondence I received was a notice that you'd successfully taken payment on the 1st July. I then hit the 'need to cancel' link, but DID NOT delete account as I saw the note regarding you not refunding subscriptions paid.

So, I'd like to know 1. why you did not send me any notification emails (but I conveniently received the email re. you taking payment) and 2. when you are going to refund the money I have paid.

Kind regards

Shakil
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Shakil Rehman

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Hi Alyssa

Please can you confirm what email address I should send this information to?

Thanks

Shakil

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