SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"

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i ́ve just registered in prezy in joy option and i can ́t open my first prezy. i was able to creat it and name it but i can ́t open it to edit it. there ́s a problem, it says: Technical details: id: 1200 the reason is: [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]
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Manuel Santiago

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Posted 2 years ago

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John, Official Rep

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Hi Manuel Santiago,

have you moved location / wifi area? it may be that Prezi.com is being blocked by some security measure:

- check to see if you have the latest versions of Adobe flash and Adobe Air
- check you do not have a Firewall / virus checker that is blocking Prezi - you may need to whitelist Prezi.com in its security properties (*.prezi.com)
- Is your internet connection OK - is it just Prezi.com giving you the problem?
- can you open it from another computer (e.g. a friends living elsewhere) this would indicate a local problem
- if you can try another browser (Firefox,Chrome etc).

Let me know how you get on, if still problems if you share the URL I can take a look for you.

cheers

John

Prezi Experts
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carlosrial

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hi, i've just disabled my windows firewall and antivirus too, but it stills displaying me:
id: 1200 the reason is: [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]

what else i've to do?
thanks
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John, Official Rep

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Hi carlosrial,

can you share a URL address for the Prezi page and I will take a look from this end for you.

cheers

John
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Arthur Stam

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John, Official Rep

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Hello Arthur Stam,

If I understand your problem correctly - I have made a copy of your Prezi and removed a very large image (the TVs) - so if you can resize this image and reinsert it it should allow you to edit again

See here for image size info: https://prezi.zendesk.com/entries/224...

cheers

John

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