Server issues?

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  • Updated 3 years ago
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Prezi works on my MacBook at home, but when I get on my school's server, it is not working? Does anyone know of a setting that I need to change to make it work at work?
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Matt Swanson

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Posted 3 years ago

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John, Official Rep

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Hi Matt Swanson, try these standards things first:

it may be that Prezi.com is being blocked by some security measure - probably a local firewall - especially at a school:

- check to see if you have the latest versions of Adobe flash and Adobe Air
- check you do not have a Firewall / virus checker that is blocking Prezi - you may need to whitelist Prezi.com in its security properties (speak to your IT guys make an exception for prezi.* - prezi.com)
- Is your internet connection OK - is it just Prezi.com giving you the problem?
- can you open it from another computer (e.g. a friends living elsewhere) this would indicate a local problem (I think you've proved this)
- if you can try another browser (Firefox,Chrome etc).

Let me know how you get on, if still problems if you share the URL I can take a look for you.

cheers

John

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