Shockwave Flash Crash in Chrome/ Firefox/ Safari browsers using Mac OS X 10.6.8

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2. Mac OS X 10.6.8 with Chrome/ Firefox/ Safari

Within the last week, I created my first Prezi and enjoyed the process and quality very much. I presented yesterday and won't be creating another Prezi for another few weeks. Within the last three days, however, I have been unable to edit and view my Prezi because each time I open, the Chrome web browser says "Shockwave Flash player plugin has crashed."

Consequently, I cannot view youtube videos, or any other Shockwave Flash required content. I've tried restarting the browser and OS, and using Safari and Firefox with the same "Flash crash" issues. I've deleted my temporary internet files, looked at Chrome and Adobe support boards and am running dry of answers.

I have never had any problems with Shockwave flash before, and I realize this may only be a Adobe Flash issue, but my recent use of Prezi definitely makes me wonder if this is a coincidence. This isn't only affecting Prezi by all flash-shockwave websites on all browsers (Chrome/ Firefox/ Safari). Has anybody else had these issues?

Is there any way to refresh the player/ browser or make any OS/ computer/ browser changes to look at Flash-content sites? Other solutions or suggestions?

My presentation went great, but I had to go to my Chrome on Bootcamp Windows 7 to present to class. This seems really backwards, but it was my last solution and worked.
Photo of Kurt


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Posted 4 years ago

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Photo of Cathryne


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Hi Kurt,

have you also tried to delete the Flash cache specifically? Or increased the cache size? It might be separate from the regular browser cache. Also, there is the "hardware acceleration" option that you could switching from what it is set to now. Simply upgrading the Adobe Flash plugin is also a good idea ;-)
Photo of Cathryne


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PS: Your prezi loads fine for me. It has rather large zoom level differences, but doesn't seem to be broken.

In case you didn't know, we also offer stand-alone players for your prezis. Just download, unpack and play. They bring all the necessary Flash stuff with them and should work out-of-the box on Win and Mac, without Internet connection.

Kind regards,

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John Giles

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Hi Kurt

This might help:


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