Update crashes on AdobeAir

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  • Updated 3 years ago
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Prezi update will not install. It wants to update AdobeAir which gives an error. Therefore Prezi install crashes. I am running on Vista. retried several times. Rebooted computer--still no success. Ideas?
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PaUL

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Posted 3 years ago

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Ryan Mahan

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Hello Paul,

You may have to uninstall adobe air then reinstall it to get the latest version, adobe air and vista never really could mix for me and I still had to reinstall it every now and then to get it to work.

Thank you,
Ryan Mahan
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PaUL

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Thanks for the tip, Ryan. It still was not easy to do but I did manage to uninstall Adobe AIR and install a new version. Then when I downloaded and ran the update for Prezi, I still got a "Sorry--an error occured Error# 0" I checked and I stall have the old version. Any tips?
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PaUL

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After several more attempts to update (every time I open Prezi I get the "update available" dialog box. I tried to uninstall so I could install fresh. But the uninstall utility asks for the CD...and I don't ever recall having had one. I tried looking in the Wiondows Program Files directory to see if there was an uninstall in the Prezi folder and did not see one.

Advice?
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PaUL

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I still cannot update. Everytime I open my Prezi Desktop it tells me there is an update (to 3.087) but each time I try to download and install, it get's so far in the install process and then tells me it failed.
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Fernando MTC

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I have also this problem. I've reinstalled AdobeAir but the problem remains. But in other computer I've updated Prezi with no problem

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