PCH ONLINE SURVEYS ISSUE

I have an issue with PCH Online Surveys which has yet to be addressed after contacting the Help Desk, Sussan Evans at SSI, and Ovations Incentives. This has been ongoing now for over a week regarding the redemtion of points. An attepmt was made to redeem points from the web site. The inforamtion returned stated the Claim ID, Date, Number of Points Claimed, Cash Amount, Claim Status which indicated FAILED, Claim Provider Ovation, and the Reward Link was BLANK. So my question is who deals with this at PCH Online Surveys and really what is a decent turnaround time for an issue like this? Someone PLEASE HELP!!!!
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  • Hey Stephen,

    Sorry to hear of the difficulties you're experiencing! Please go to www.pchonlinesurveys.com and click 'Contact Us' at the bottom of the page. Customer Service will be able to assist you there and should provide you with an answer relatively quick!

    Cheers,
    Alanna @ PCH
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  • I have done that. This has gone on for nearly 2 weeks now. I even copied and paste the web page of my account ifo showing the Claim that Failed and still have no reply. I even called SSI and left 3 messages for Susan Evans who is the contact with no response from her and she is located in Connecticutt. I know that the Rewards are adminisutered by Ovations in the UK and know there is a 7 hour time difference but not to have received any reply makes me wonder what exactly is going on here. Even contacting PCH here in the U.S. has not helped as I continue to be referred back to PCH Online Surveys Helpdesk who have been of no help whatsoever.
    I am not trying to be a pest but would like to be rewarded as stated by PCH Online Surveys for the time and effort put into participating (working) to complete the surveys. Thank you.
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  • it takes them 3 days to process, have patience stephen p. i am having an issue about trying to redeem my code thru ovation with no link! awaiting a reply too. jon cook
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  • I have never had a lot of money and I owe PCH a little money. I acknowledge this and as before I will pay a little if sent an invoice, PCH have a variety of products that are of excellent quality. I received a question concerning my debt while I was online but did not reply. I have not drove now for a couple of years and in 2 days I have the opportunity to trade my 94 Nissian Optima in trade for down payment for a 2010 Nissian Altima, the price of 1395.00 is a price that will be a hardship but I feel happy that in 6 or 7 months I will then be able to address my debt with PCH. I have to pay gas to gēt to Duluth Ga. From Liberty S.C., I ALSO HAVE TO GET THE TITLE FRO

    I was online and did not respond to PCH reguarding my debt, I have the opportunity to trade my1994 Nissian Optima as a trade in for a 2010 Nissian Altima. I have not driven my Optima because I lost my keys, I have several money issues doing this such as paying for the gas to go to the DMV to get the title, I am in Liberty S.C. the Altima is in Duluth Ga., I have to pay for gas, title, to get there then car insurance ,then gas to get back home. Insurance is 98.00,DMV $???, gas. I have not have much money left after paying for my my 5 pets, all boys. Food my living expenses, grass cutting & personal essntials. I just get by and rarely do I. Get specials. Please send me my debt PCH I will pay some at a time. Sorry@ my neglectfullness of your inquire of my debt.
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  • thanks for the code from the now defunct ovation , jon cook
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