No refund

  • Problem
  • Updated 3 years ago
  • Solved
I booked yr 6 day Great Honshu tour for 2 on 20/6/12. Ref TWN13158239. However I had to cancel it the next day. Over the phone, yr tour consultant assured me cancellation fee of RM 50 only & it wld take only 2 days. However to date no refund has been made to my credit card. Pls check & refund asap. TQ fr Mr. Ng
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Ng Seng Man

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Posted 3 years ago

  • 1
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Christie, Employee

  • 273 Posts
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Hi Mr.Ng,

Greetings from PYOTravel.com,

With reference to our previous tele-conversation, please be informed that your refund is currently in process. Kindly note that this process may take approximately 03 - 07 working days depending on your credit issuance bank Standard Operating Procedure.

Should you need further clarification, please do not hesitate to email us at support@my.pyotravel.com

Thank you.