Help with Scansnap

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  • Updated 2 years ago
Please follow these steps if you are having trouble installing your Scansnap scanner.

1. Unplug the scanner and uninstall the Scansnap programs. Many people make the mistake of plugging their scanner in before installing the software. This will cause you trouble!

2. Install the Scansnap software. You will be prompted to restart your computer.

3. A Scansnap icon will appear on your taskbar. (Lower right toolbar)

4. Right click the icon, select 'Help' and 'Online Update'.

5. If an update is available, download and install it. You may be prompted to restart your computer.

6. Plug in your scanner.

7. A new hardware notice will appear and automatically install the Scansnap driver.

8. Configure your Scansnap to your preferences.

There is a comprehensive guide on the training site that suggests the best settings for QCDocs Systems.

If you need a little help with the settings take a look at this short video on Scansnap profiles.
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Jahzel Misner

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Posted 7 years ago

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Jahzel Misner

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Official Response
One client followed these steps and was still not able to use her Scansnap. After calling Fujitsu they have determined that the problem was caused by a missing Windows file. If the above steps don't work for you, please try this:

1. Download
2. Unzip the file
3. Copy the file to C:\windows\system32\spool\drivers\color