I’m frustrated!!

InCite's magic wand not working!

I keep trying over and over again, but the InCite is not working anymore. It worked at first, but now it doesn't. Every time I click the magic wand, it asks me to send you guys feedback (which I do). I've already bundled my logs and sent them to you support@qiqqa.com. I'm using Microsoft Word 2010. It worked before.
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