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Qiqqa / InCite not consistently citing correctly

Qiqqa / InCite not consistently citing correctly. Where most of the time it correctly creates cites as (Lastname, 2001) or (Lastname & Othername 2010) in some cases it instead shows some or all of the initials (I. Lastname, 2001) or (Lastname & I. Othername 2010).

It seems to especially likely to choke when there are several names or if one name has more than 1 initial besides the last name.
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