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Adding functions to the toolbar

If you try to add any function to the toolbar, you go through the process and the next time you open Quicken, the items you have added are gone. I talked to Quicken tech support and they gave me two suggestions. 1 reinstall Quicken. 2. Your file is corrupted, start a new one.
After three reinstalls and the same number of new files, nothing has changed. It does not seem possible to customize the toolbar.
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