Conversations
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We are investigating reports of Quicken users receiving an "Sorry, we encountered an error, it's not your fault" when attempting to Add A...
RESOLVED 12/19/18: Previously cleared transactions appearing as "new" in Quicken for Windows 2019.
We're currently investigating an issue that is causing previously cleared transactions to appear as new in Compare to Register.
Addi...
NEW 01/08/19 Reports of Multiple Errors Received w/Wells Fargo Bank
We are investigating reports of Users receiving multiple error codes/messages when attempting to update or add accounts with Wells Fargo ...
UPDATED 12/14/18 Missing or No Downloaded Transactions from PNC Bank
We are investigating reports of Users experiencing missing or no downloaded transactions when attempting to add or update accounts with P...
UPDATED 09/07/2018 TD Bank Temporarily Blocking Downloads
Users are reporting the inability to import transactions from TD Bank when attempting to connect for the first time, or when attempting t...
RESOLVED 10/02/2018 Barclay Bank Delaware returns CC-501/101 or CC-502/102 Error
We are currently investigating reports of Quicken for Windows and Mac Users receiving a CC-501/101 or CC-502/102 error when attempting to...
RESOLVED 10/02/2018 Provident Credit Union returns CC-501/101 or CC-506/106 error
Quicken for Windows and Quicken for Mac users are reporting receiving a CC-501/101 or CC-506/106 error when attempting to update or accou...
ONGOING 10/10/18: Error CC-585 or 185 with Huntington Bank
Some users are reporting that they experience errors when adding or updating their accounts with Huntington Bank in Quicken for Windows a...
RESOLVED 10/23/18: Some users unable to log in to Quicken for Windows 2016 (US and Canada)
We're currently investigating an issue that's preventing some 2016 users from signing in to Quicken. We're working to permanently resolv...
RESOLVED 10/30/2018 CC-800/Account Not Found, CC-501/101, CC-506/106, CC-508/108 Errors w/Multiple Financial Institution's
Last Friday we began investigating an issue with a partner that may cause some Quicken for Windows and Mac Users to receive multiple erro...
RESOLVED 11/01/18 American Express Returns CC-505/105 Error
Users may receive a CC-505/105 error message when adding or updating accounts in Quicken for Windows and Mac using the Express Web Connec...
RESOLVED 11/27/18 Citibank & Citi Cards and Citibank Costco Cards Returns CC-505/105 Error
Quicken for Windows and Quicken for Mac users are reporting receiving a CC-505/105 error code from Citibank, Citi Cards, Citi Costco Card...
ONGOING 12/17/18 Add/Updating Accounts with HSBC Fails
In early October 2018 HSBC began blocking all third party aggregator access while performing security updates on their site. This block ...
NEW 12/14/18 Error CC-505/105 or CC-585/185 returned by Navy Federal Credit Union
We have received notification from our Service Partners that Navy Federal Credit Union is currently blocking all third party aggregation ...
RESOLVED 12/11/18 Online Billers Unavailable in Quicken for Windows and Mac
Users are reporting receiving a "Unable to add online bills at this moment" error message when attempting to add Online Bills/eBills in Q...
NEW 11/29/18 USAA Returns CC-505/105 or Sorry, We Encountered an Error Message
We have received notification that USAA Federal Savings Bank is temporarily blocking all third party aggregator access while working on s...
RESOLVED 9/10/2018: Wells Fargo Returning CC-502/102 or CC-505/105 when Adding or Updating Accounts (Windows and Mac)
Quicken for Windows and Quicken for Mac users are reporting the inability to import transactions from Wells Fargo when attempting to add ...
RESOLVED 11/09/18 BNY Mellon Wealth Upcoming Scheduled Maintenance 11/10 - 11/11/18
BNY Mellon Wealth will be temporarily disabling connections for scheduled maintenance estimated to begin Saturday 11/10/18 and be complet...
RESOLVED 11/15/18 Aggregator Error when Adding Accounts in Quicken for Mac
We are investigating reports of Quicken for Mac Users receiving a "AGGREGATOR_IN_ERROR (INVALID_CREDENTIAL_KEY)" error when attempting to...
RESOLVED 11/8/18: Errors with Chase due to maintenance 11/9 - 11/11/18
Chase has notified us that connections for adding/updating accounts in Quicken will be temporarily disabled for pre-scheduled maintenance...



