"Free" billpay with Quicken Premier

  • 1
  • 4
  • Problem
  • Updated 4 months ago
  • Acknowledged
I was very reluctant to subscribe to Quicken 2018, and ultimately did so only because of "free" quicken billpay. However Quicken seems unable to complete my billpay enrollment process. Feeling like I'm a victim of a bait & switch.
Photo of jimaikins

jimaikins

  • 260 Points 250 badge 2x thumb
  • angry

Posted 1 year ago

  • 1
  • 4
Photo of Quicken Harold

Quicken Harold, Official Rep

  • 40,788 Points 20k badge 2x thumb
Hi jimaikins.

According to information from sources with Quicken Bill Pay, the process could take about a week. Normally it's quicker than that...

Hope this information helps.

~ Quicken Harold.
Photo of jimaikins

jimaikins

  • 260 Points 250 badge 2x thumb
Thanks - it’s already been over a week. Told today that I could be “another several days.”
Photo of johnhhawley

johnhhawley

  • 172 Points 100 badge 2x thumb
5 weeks now and no account. Charged again for my old bill pay account. Have sent all the bills, bank statements etc they have asked for. Now saying they won't open account because utility bill is in my wife name. She is a joint checking account holder and they have a copy of my statement. Total incompetence. I have gotten mortgages with less effort. 
Photo of johnhhawley

johnhhawley

  • 172 Points 100 badge 2x thumb
They were also sent a Directv and Charter bill in my name but they won't accept those...is this a SCAM? 
Photo of Quicken Harold

Quicken Harold, Official Rep

  • 40,706 Points 20k badge 2x thumb
Hello johnhhawley,

Quicken Bill Pay is not a Scam. They just require a lot of paperwork in order to get your account setup.

Hope this helps.

Respectfully,
~ Quicken Harold.
Photo of johnhhawley

johnhhawley

  • 172 Points 100 badge 2x thumb
They have everything they have asked for....and only after I call them to find out why they have not sent the micro deposits. They do not contact me. And as above, they have utility bills (several) but since the one they want (water or electric) happens to be in my wife's name at our address they don't want to open the account. They have a bank statement and voided check, both with my wife's and my name on them. I really feel ripped off, there was no other reason for me to change to Quicken 2018 Home, business, and Rental other than the bait of free quicken bill pay.  I as CFO and owner a business I also use QBO. Xero is looking better all the time,
Photo of Quicken Tyka

Quicken Tyka, Official Rep

  • 34,728 Points 20k badge 2x thumb
Hey JohnHawley,

Sorry you're unable to get your account verified. 

Per the Quicken Bill Pay email https://www.quicken.com/support/i-received-email-quicken-bill-pay-verify-my-identity-email-request-l...

* Copy of your most recent home Utility Bill. This bill must contain your name and the service address.

Do you have any other Utility bill with your name that you can provide?  Have you contacted bill pay and explained the situation or asked what can be provided instead?

-Quicken Tyka
Photo of jimaikins

jimaikins

  • 260 Points 250 badge 2x thumb
thanks - that's who advised me of the further delay
Photo of Quicken Tyka

Quicken Tyka, Official Rep

  • 34,860 Points 20k badge 2x thumb
Thank you all for your feedback! Please continue to provide feedback on the process.I have set up my own Bill Pay account about a week ago to get a better understanding of the process and my account has not been verified as of yet!  I will definitely give an update on how long and what all I needed to do to get it working!

-Quicken Tyka
(Edited)
Photo of thecreator - QKN 2017 & 2019 Windows

thecreator - QKN 2017 & 2019 Windows, SuperUser

  • 88,586 Points 50k badge 2x thumb
Hi @ Quicken Kathryn,

Will the year of Subscription to Quicken be extended to match the Year of Free Bill Pay in total? Because if the User continues to use Quicken in Manual Mode after a year, will the Subscription to Free Bill Pay, end as well or will the User be allow to upload his payments for the complete Year? Then he might buy the Subscription again to Quicken.

I am not in this Boat, but others might be.
Photo of johnhhawley

johnhhawley

  • 172 Points 100 badge 2x thumb
5 months Tyka....no update???
Photo of Quicken Tyka

Quicken Tyka, Official Rep

  • 34,860 Points 20k badge 2x thumb
Hey JohnHawley,

Where are you at in the enrollment process?

Have you been asked to provide more information to verify your account?

Have you received the micro-deposits? 

Unfortunately, Quicken Bill Pay is separate from Quicken and we don't have access to your account and can't help with enrollment issues.

-Quicken Tyka
Photo of johnhhawley

johnhhawley

  • 172 Points 100 badge 2x thumb
see my other comments. I have been at this for 5 weeks and 5 phone calls as of today. they have my internet and directv bills which are in my name. Quicken can help by putting pressure on bill pay. Quicken "hooked" me into an upgrade which I didn't really need by offering bill pay for free with home/rental. 
Photo of Quicken Tyka

Quicken Tyka, Official Rep

  • 34,860 Points 20k badge 2x thumb
Thank you for providing that information.

Sorry this has been your experience so far.

We are looking into this to see what's going on.

-Quicken Tyka
Photo of George Raney

George Raney

  • 542 Points 500 badge 2x thumb
This reply was created from a merged topic originally titled bill pay startup.

Two weeks ago, I downloaded Quicken 2018, complete with the free bill pay function. I cancelled my long time $9.95/mo subscription to bill pay and went through the checklist to establish another account. First of all, that's three hours of my life that I'll never get back. Second, it's been two weeks waiting on a 2-3 day action to drop a few micro transactions into my checking account. That's abysmal performance and I've migrated to use of my bank bill pay function so that nothing drops through the cracks. I wonder if I'll ever get the new bill pay account activated?
Photo of George Raney

George Raney

  • 542 Points 500 badge 2x thumb
Update: two weeks and three days after I sign up, I get an email asking for:
  • Copy of your most recent home utility bill, we will only accept a full water, electric or gas bills
  • Copy of your social security card or other proof of your SSN
  • Copy of a voided check or a letter from the financial institution you enrolled, showing proof of bank account numbers and account ownership
  • Copy of your Driver’s License/Identification Card or other proof of your date of birthAg
Again, this is appalling service on a couple of levels: 2. I get an email out of the blue asking for privacy information and 2. that it took this long to inform a good customer of another requirement that delays the process. I see from other posts that it is a real requirement. So, I'll waste more of my time getting it done.
Photo of jimaikins

jimaikins

  • 250 Points 250 badge 2x thumb
just got the same request, I don't know -- you think they might mention this requirement in the original instructions? And if they had, I wouldn't have started the process.
(Edited)
Photo of George Raney

George Raney

  • 542 Points 500 badge 2x thumb
Update: one month ago, I signed up for Q2018. I sent in the utility bill, etc. It's been a week and I see nothing in my checking account--no micro deposit, nada, zip, zilch.
Photo of thecreator - QKN 2017 & 2019 Windows

thecreator - QKN 2017 & 2019 Windows, SuperUser

  • 87,248 Points 50k badge 2x thumb
Hi @ George Raney ,

Does your Bank offer Free Bill Pay with Quicken?
Photo of Jamie

Jamie

  • 80 Points 75 badge 2x thumb
  They do NOT need that 'private' information. I would never give that out! If one has a bank account which can be accessed via their password protocol, Bill Pay should handle that as it has in the past.... All my banks have a free bill payment service of their own and be much safer than using BillPay!  Also, save the $10-15/month!! 
  Question, hopefully, this information is not needed to setup respective bank/investment transactions? 
   
Photo of Randy McArthur

Randy McArthur

  • 130 Points 100 badge 2x thumb
This is exactly what happened to me It is ludicrous to send all of that information to anyone all at one time. Will not use this service!
The customer service people are useless it is take it or leave it!
Quicken you should be better!  
Photo of Steve Coleman

Steve Coleman

  • 482 Points 250 badge 2x thumb
I also enrolled in Quicken Bill Pay since it was "free" with Quicken 2018 Premier. After a couple of months of trying the service I am currently winding it down and going back to the way I paid my bills before QBP.

In my experience, QBP will not make your life easier or save you time. In fact, you will most likely spend more time paying your bills. QBP was late on a payment to American Express. I was charged $5 for going over the allowed 15 transactions that are during a billing cycle, not during a calendar month.

I am beyond disappointed in how this worked out. I feel like I was baited into an upgrade I didn't need by this QBP offer. I was using Quicken 2017 Premier and it was working fine. I was hoping QBP would streamline my bill paying process but it was the exact opposite; QBP turned my bill paying chore into a complete mess.
(Edited)
Photo of Bob

Bob

  • 176 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Quicken Bill Pay nightmares.

I just upgraded to Quicken Premier 2018 in hopes of getting Quicken Bill Pay and priority support. But here's what I actually got:

I created my Quicken Bill Pay account early last week and set up a funding account. But those under-one-dollar micro-deposits they were supposed to make to my funding account in order to validate the account never appeared. After a grueling effort to reach a human at Quicken Bill Pay (more on that later), I learned it's taking 10-12 business days (i.e., up to 2-1/2 weeks) for those micro-deposits to occur. Until then, if you're a new user of Quicken Bill Pay like me, you're completely out of luck.

And regarding Quicken Bill Pay customer support: there essentially is none. I spend the morning trying to reach them, only to be told to "call back later" since no one is available. I finally convinced someone at Quicken customer support to help, and she was able to reach them. Quicken Bill Pay has no plans to fix this problem, and provides no other access to customer support (no chat, no email, no web forms). And the extra money I'm paying for priority support as a Quicken Premier user doesn't apply to Quicken Bill Pay. Quicken tells me I must have missed some fine print somewhere (no, I'm not making that up).

How about some transparency folks? Quicken: make it obvious that priority support only applies to portions of Quicken. Quicken Bill Pay: let customers know about the two week delay in setting up funding accounts, and get your act together regarding customer support.
Photo of DBQuickenUser

DBQuickenUser

  • 136 Points 100 badge 2x thumb
I'm also in-line awaiting my micro-payments. It has been almost two weeks. What a mess.

You may have also noticed when signing up for the new free QBP that current users of the 9.95/mo QBP would have to re-enter all of their payee data when their new account is established. For me, a long-time QBP user, that is over a hundred different payees. I was upset and contacted Quicken and actually talked to someone. They said that other customers that had switched to the new QBP were able connect the old account data to the new account. I hope they are correct.
Photo of thecreator - QKN 2017 & 2019 Windows

thecreator - QKN 2017 & 2019 Windows, SuperUser

  • 87,788 Points 50k badge 2x thumb
Hi @ DBQuickenUser ,

I would rather switch and go with a Bank that offers Free Bill Pay through Quicken for its Customers that meet their Requirements.

I use PNC Bank - Direct Connect and Free Bill Pay using Quicken.
Photo of DBQuickenUser

DBQuickenUser

  • 136 Points 100 badge 2x thumb
Thanks for comment. I'll take a look at the PNC Bank offering. I am looking for an alternative to Quicken. Since switching to Quicken 2018 it has been become unstable and keeps losing my budget data. Thank heavens I make a backup often.
Photo of thecreator - QKN 2017 & 2019 Windows

thecreator - QKN 2017 & 2019 Windows, SuperUser

  • 87,788 Points 50k badge 2x thumb
Hi @ DBQuickenUser ,

I posted in other thread, but here:  (Does work with Quicken nicely.)
https://www.pnc.com/en/personal-banking.html

https://www.pnc.com/en/customer-service.html

1-888-PNC-BANK (1-888-762-2265)
  • 24-hour Automated Account Information is available 24/7, 365 days a year.
  • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.
  • Calling from outside the United States? General Customer Service can be reached by calling International Collect, 412-803-7711, to help you with your existing PNC accounts. Available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.
Photo of dcdonah

dcdonah

  • 132 Points 100 badge 2x thumb
You do NOT have to enter all of your payees in the new Quicken Bill Pay, if you already have them in the Online Payee list in Quicken.  If your new bill pay account is completed, (with a green ball, on the website) just select the payee in Quicken as usual, and it will be transmitted to the new Bill Pay account automatically, building your list.  My small deposits were made in a matter of hours, but I had to log in to my bank to confirm, then went to QBP website to confirm the account payments;(Green Ball).
There was a disconnect in Quicken itself that prevented connection to the new account. On the account tab for the paying account, you have to make sure that the correct options are selected, otherwise, the pin vault doesn't get updated. NOTE: Payment will show a check number until the payees are re-confirmed as valid.
Using Quicken Premier.
Photo of Ryan

Ryan

  • 60 Points
Although it seems as though my attempts to have this rectified by calling will be futile, I guess that's my only option. I've been waiting for nearly a month to have my account verified; absolutely horrendous. 
Photo of jacobs

jacobs, SuperUser

  • 107,728 Points 100k badge 2x thumb
This doesn't help anyone waiting to get connected to Quicken Bill Pay, but just for informational purposes, I thought I'd point out the Quicken Bill Pay is a service provided by a third party company, Metavante Payment Services, not by Quicken themselves.

When sign-ups are slow or customer service isn't responsive, it's Metavante, not Quicken, that's messing up. And this dependency on an outside party puts Quicken in a difficult position: if they were to discontinue offering the bill payment service through Metavante because their service isn't up to snuff, then some users will scream that they want this integrated bill payment service; if they continue to offer it, people will blame Quicken although the actions of Metavante are largely out of their ability to control. 
Photo of George Raney

George Raney

  • 542 Points 500 badge 2x thumb
Finally, today, the microdeposits dropped into my account(s). I was able to verify the accounts, add billpay to the quicken accounts, and add a few payments. There was a minor kerfuffle with the billpay password...Quicken vault won't take !@#$%^& characters for billpay, but Metavante will.. That said, all works well. Elapsed time was one month. That's terrible wait time...but it works.
Photo of Snowman

Snowman

  • 35,820 Points 20k badge 2x thumb

Hope you never need "customer service" from Metavante in the future.  I was a PayTrust (a cousin of Quicken Bill Pay which also uses Metavante)  customer for 17 years until this year when Metavante tried to impose a limit on the amounts that I paid and by limit I mean nothing over $5,000.00. 

When I called to find out when this "new" policy had been implemented they said it was always their policy, there "solution" was to break the payment up into smaller amounts which of course would result in "more" payments by me and more money for them because they charged more after a set limit of payments per month.  Then was told there was NOTHING THEY COULD DO TO HELP, and neither could a supervisor who read the same shtick from a computer screen while continually "apologizing" about the inconvenience.   It took 5 months to close the account because they refused to do so when I first instructed them to.

Hope you have better luck, may the Force be with you!

(Edited)
Photo of Mark Fertig

Mark Fertig

  • 374 Points 250 badge 2x thumb
The process involves setting up a new Quicken BillPay account, which requires too much personal documentation to be sent off.  See https://getsatisfaction.com/quickencommunity/topics/quicken-2018-premier-setting-up-included-quicken...
Photo of Mike Feinstein

Mike Feinstein

  • 192 Points 100 badge 2x thumb
I reverted back to Quicken 2017 from Quicken 2018 because I didn't want to give up all the personal documentation required to set up Quicken Billpay for Quicken 2018.  It's ridiculous to require more than just the verification of the bank account.  Even thought I paid for Quicken 2018 and have to pay the monthly fees for Quicken Billpay for Quicken 2017, I reverte back to 2017 for now and am looking for alternative products after being a Quicken customer for more than 20 years.
Photo of Frederick Bennett

Frederick Bennett

  • 158 Points 100 badge 2x thumb
I agree this was bait and switch.  The 2018 upgrade is misleading, and does not warn of the issues such as a need to set up a new bill pay account.  After 15 hours and many days I am still trying to get that to work.  As a 20+ year user who always upgraded, I really regret that I upgraded this time.
Photo of Quicken Harold

Quicken Harold, Official Rep

  • 40,788 Points 20k badge 2x thumb
Hello all,

There are some procedures for those switching over to the new QBP: https://www.quicken.com/support/how-enroll-quicken-bill-pay-quicken-membership-2018-release-or-later

I hope this helps.

Respectfully,
~ Quicken Harold.
Photo of BarryH

BarryH

  • 60 Points
I am new to Bill Pay, but  a long time Quicken user.  With Quicken 2018, I decided to give Bill Pay a try (although it is easy just to use my bank's bill pay system, it does require "double entry" to get the information into Quicken).

I opened a Bill Pay account and shortly thereafter I received a congratulatory e-mail. I had "successfully enrolled".  The e-mail included instructions on what I needed to do next:

1) Activate Bill Pay in Quicken - Well, that doesn't seem to work - although Quicken tells me it is not my fault.
2) I will receive "two deposits under $1 to this account during the next two to three business days".  Not true, I just called the support line and was told it would be 7 to 10 days.


Accuracy counts in financial matters -  I have zero confidence in this entire program at this point.

Barry
Photo of thecreator - QKN 2017 & 2019 Windows

thecreator - QKN 2017 & 2019 Windows, SuperUser

  • 87,788 Points 50k badge 2x thumb
Hi @ BarryH ,

If you are using Free Bill Pay with your Bank and you have a Direct Connect Connection within Quicken with your Bank and they offer Free Bill Pay for Customers, I would go that route, than using Quicken Bill Pay. That is available for Customers that don't have a Bank with Direct Connect Connection for use with Quicken.
Photo of Snowman

Snowman

  • 35,830 Points 20k badge 2x thumb
After my experiences with Metavante (which runs Quicken Bill Pay) DO NOT use Quicken Bill Pay.  Their customer service is abusive and horrible and there is NEVER a supervisor available and they NEVER call back.
Photo of Randy McArthur

Randy McArthur

  • 130 Points 100 badge 2x thumb
Metavante is horrible. I called Quicken President etc. Got polite replies but no action. They want all types of sensitive financial info for me to verify, they blamed it on my credit being locked. It was not I checked all 3 credit bureaus. Metavante did not put info in correctly or otherwise wanted sensitive info.
I now just use my bank. And after using Quicken since the 1990's am a very dissatisfied customer. 
Photo of dcdonah

dcdonah

  • 132 Points 100 badge 2x thumb
I've had Quicken Bill-Pay for years, and converted to the new Bill Pay which saved me money.  I read the directions for upgrading until I understood the process. I set up the new account, got the deposits in less than a day, confirmed the payments, and cancelled the old account.  All of my payees carried over to the new system, so I never had to reload anything.  The only glitch was a selection within Quicken which needed to be changed, and Metavante was not aware of it, but I figured it out within minutes of hanging up the phone.  I have no problems since.  The instructions could have been worded better, but the information was there. Maybe having computer programming experience made it easier for me, but I don't know that it did.  Be patient, and understand the process. Good luck, all.
Photo of Jerry

Jerry

  • 176 Points 100 badge 2x thumb
There are much safer ways of validating a user's identity than sending over the excessive personal information they are asking for.Not to mentioned they have outsourced this to a third party. All they are doing is significantly increasing the risk of identity theft. I will stick with my own banks bill pay service.
Photo of QPW

QPW

  • 370,960 Points 100k badge 2x thumb
For what it worth, Quicken Bill Pay was never provided the Quicken Inc or Intuit before them.  It has always been a third party add on.
Photo of Quicken Tyka

Quicken Tyka, Official Rep

  • 34,860 Points 20k badge 2x thumb
Hey everyone,

This thread is being closed.

The enrollment process and what to expect has been thoroughly discussed.

Thank you!

-Quicken Tyka

This conversation is no longer open for comments or replies.