bbva visa quicken downloads

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Customer service at BBVA tells me that quicken will no longer download BBVA visa, does anyone know of this?  Is the problem on quicken end or BBVA end?
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Roger Gleason

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Posted 5 months ago

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Quicken Tamara, Employee

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Official Response
This information is incorrect, as I have my BBVA Compass Visa downloading with my banking accounts.

You do have to go through the "migration" instructions that were sent out prior to 2/10, which are:
  1. Deactivate every Compass account in your Quicken file.
  2. Go to Add Account and type in BBVA Compass to select this new/different FI name.
  3. After entering your login credentials, Quicken will "discover" all available accounts at the FI and present them on this screen. CAREFULLY use the LINK option to link those discovered accounts to the ones that exist in your Quicken file.

If you continue to have trouble, please contact Quicken Support (since Compass Online Banking Support has already failed you).
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Roger Gleason

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Thanks, I have done the migration once , All checking and savings accounts are working,, maybe I messed up on the visa, I'll repeat the process and try again . BBVA support told me the credit cards are not working because they are on different server since Feb 3, that quicken can't connect to it. Encouraging to know you have it working....it sounded like a line of BS they were feeding me!!
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Roger Gleason

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got it working, treated the CC as a separate account, and added it as a new credit acct with BBVA, thx