Quicken Bill Pay issues

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  • Updated 11 months ago
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  • (Edited)
Purchased Quicken Premier 2018-Supposed to get Free Quicken BillPay. Quicken Bill Pay keeps charging. They refuse to credit my checking account even after promises to do so. 
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Mike Grady

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  • Terrible From Quicken

Posted 11 months ago

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Quicken Harold, Official Rep

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Hello Mike, appreciate your concern.

For issues regarding Quicken Bill Pay, please give them a call at 877-486-8877.

For details on the Free Bill Pay switch, please follow this article: https://www.quicken.com/support/how-enroll-quicken-bill-pay-quicken-membership-2018-release-or-later

Hope these help.

Respectfully,
~ Quicken Harold.
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smayer97 (QM2007, CDN user since '92), SuperUser

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Also, be aware that Quicken only includes the first 15 transactions in a billing period (not a calendar month) for free with some editions of Quicken. If you have more, there are additional charges.

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
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Mike Grady

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Thanks for the feedback. I was aware of the "first 15" free....Bill Pay doe snot seem to want to honor the first 15. I've called seven times....each time I'm promised a credit....all I get is a $ 9.95 charge the next month.....Very sinister behavior.
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Quicken Harold, Official Rep

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Hi Mike,

Unfortunately, they are the only ones who can administer refunds fro Quicken Bill Pay. We have no control over them, so we don't have the ability to push a refund.

We humbly apologize for the inconvenience.

Respectfully,
~ Quicken Harold.
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Mike Grady

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Thanks, Harold........until then, I suggest that Quicken not promote as "free"...when Bill Pay does not agree with "free". Very misleading.

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