QWin 2017: Can't download any banking data

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For the last few years I have used Quicken 2014. I was never able to download anything without it crashing. I could get one account to download if went through the download-crash process twice. I could get no other accounts to download. If I tried One Step update it immediately crashed. Now I have purchased Quicken 2017 and it is doing the same thing. Has anyone found a solution to this problem? I tried all the updates before (though that was very difficult, since it crashed when I tried to update it directly.)
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S

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  • FRUSTRATED, because it looks like I've wasted my money...again.

Posted 6 days ago

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Quicken Dave, Official Rep

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Hi S,

I'm sorry for the trouble you are having downloading form your financial institutions. To help us provide the most appropriate response, please let us know which Quicken 2017 product (QWin or QMac) you are using. Also, are you using the US version of Quicken or Quicken Canada?

Thanks,
Dave
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genehand

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I'm unable to download transactions from Meriwest Credit Union and Chase Bank on both 2014 and 2017 US Quicken for Windows. It doesn't crash. It just says "0 transactions available".

Any ideas?

Gene
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S

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Windows. I assume US.
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S

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When I try to install the Mondo patch, it fails, saying it can't connect to the server. My connection is fine.
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S

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Just managed to open one of the accounts settings. Unchecked online access and bingo, it crashed and shut down.
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NotACPA, SuperUser

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I'm going to theorize that you've got a corrupted program installation (and, possibly corrupt data also).
To remedy this, you need to do a QCleanUI uninstall (a Win uninstall isn't sufficient) and then re-install Q.  https://www.quicken.com/support/using-qcleanui-uninstall-quicken

This won't remove your data ... only your Q program.  You can, if you wish, take a backup before performing the QCleanUI process.
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gmalis1, SuperUser

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Once again, upgrading to a new year version of Quicken rarely solves any problem you had with an earlier version.  In your case, you couldn't get Quicken 2014 to download without it crashing...so upgrading to Quicken 2017 didn't resolve that issue.

Unfortunately, that is usually the norm.  
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S

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Just went through the QCleanUI thing...all of it, and nothing has improved. Still crashes with any kind of download attempt.
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gmalis1, SuperUser

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Have you tried NOT using your current Quicken data file and starting a completely new Quicken file, using stock categories...and then adding one of your downloadable accounts and see what happens then?

Because if you can do that, then your data is corrupted...not the Quicken software.