Can't set up One Step Update for Express Web Connect R12

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Premier Members Credit Union can't set up One Step update for Express Web Connect. When getting to accounts list on One Step Update screen, all accounts show "Unknown Type" and 'Ignore".  The CU says everything on their end is ok!!??  Qkn 2016 Premier R12. I still think it's something on CU side though....what??
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Posted 2 years ago

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Ed, Alum

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Hello TJ,

When you have a moment, please read through the article linked below and follow any troubleshooting steps provided as this may resolve your issue. 

Message When Adding or Activating an Account: Unknown Type:
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TJ, How many member accounts do you have and how many accounts under each one?