During a download of C1 transactions, Quicken update shows a screen saying the Capital One needs a one-time update code and provides a dropdown selection to request the code by phone or by email and provides a portion of the phone number and email address for validation. When I select either option, Quicken continues to process the update even though I never get a C1 code via phone or email. That's started happening this morning. I download update my accounts every day.
Is anyone else experiencing this issue or has a resolution?
I hate to have to get this prompt every time plus I can't tell if Quicken is truly processing a download or just continuing without a download.
I'm hoping it's some web processing C1 is doing on a Sunday morning that will go away.
QWin 2017 R4 (Build 26.4.5)/Windows 10 Pro (Version 1607 Build 14393.693)
Greetings all> I have tried using all of the methods in this thread. Cap One never sent me a code to any of the means listed (Text/E-mail/Voice). Cap One within Quicken does not accept my correct password....despite logging on to the Cap One site with that password.
I contacted Capital One Online Banking support. Capital One "is aware" of this issue. No resolution until Quicken and Capital One agree on how Quicken logs into the Cap One system. When we enter the password it is Quicken that is logging in...not the specific customer. Quicken and Cap One need to get their handshaking in sync,
As far as manually downloading transactions is concerned, here's a fun fact: D/Ling the past 30 days of transactions generated numerous duplicates as the transaction ID is different in these new QFX files than the Transaction IDs when Quicken and Capital One played well together.
So far both Cap One and Quicken have no solution until they workout security for third party log on
Fingers-crossed, but my Quicken/Cap One connection seems to be working fine. I went into my account and deactivated the online access. I then shut down Quicken and restarted. When I went back into the account and activated online access, I got the window asking for how I wanted to receive my one-time code. I selected text as before and was surprised that I actually received a text this time (I never had before). Quicken then prompted me to input the code (which it hadn't before). I input the code and my access was activated. The bad thing was that they downloaded over 145 old transactions, which I had to delete. Otherwise, since then my access has been fine and I haven't been prompted for another one-time code and I've been getting downloads like normal.
What gives, Quicken?!?
Im just going to wait and let it work itself out.