During a download of C1 transactions, Quicken update shows a screen saying the Capital One needs a one-time update code and provides a dropdown selection to request the code by phone or by email and provides a portion of the phone number and email address for validation. When I select either option, Quicken continues to process the update even though I never get a C1 code via phone or email. That's started happening this morning. I download update my accounts every day.
Is anyone else experiencing this issue or has a resolution?
I hate to have to get this prompt every time plus I can't tell if Quicken is truly processing a download or just continuing without a download.
I'm hoping it's some web processing C1 is doing on a Sunday morning that will go away.
I've been having this problem for quite a while. Strangely, it would ask me for the address to send me the one time code, but I would never get that code. And even more strangely, it would then proceed to update the account properly anyway!
Since it was updating, (although it always asked for an email address and never sending the code) I just ignored the problem.
Yesterday, I updated my Quicken Deluxe 2016 from R10 to R11.
And the problem persisted. So I decided to try fixing it. I tried Brad's idea above and it did nothing for me.
So I deactivated and the reactivated the account. And during this process it asked me for an address and then *for the first time ever* popped up a box for me to enter the code. And *lo and behold* my email had a code in it. I entered the code, and things started working again. It did bring up a bunch of new automatic "Renaming Rules", I don't know why. But after accepting them the account did update. And it does not seem to be asking me for an address for a one time code anymore!
Hopefully this fix will stay working.
When/if they get that bug fixed and I can import without to much hassle, and they get investment support, I will probably say good-bye to Quicken.
Updated: Issue or Error Updating Capital One Accounts-
Nor did Capital One's own page at https://www.capitalone.com/search/?qt=quicken&cg2=Corporate+Info&search-btn=&refer=https... (I had no alerts there that they're talking about.)
BUT THIS finally worked!:
Repasting here: - hope it works for you! :)
- I've had the same issue with not being able to deactivate the capital one card services account. After 2 chats and nearly 3 hours, Quicken help walked me through something that, to my surprise, worked.
Refresh Branding -
Go to Tools menu > Online Center > Once you are there we need to bring up the FI Action Required window by Clicking Contact Info WHILE holding F3+CTRL (Contact Info is in the upper portion of the form that comes up, under the Quicken online center logo)
You will be presented with a list of all your financial institutions. Highlight Capital One Card Services (or whatever you're having issue with) and then click refresh TWICE, then click ok.
I'm not sure this next step made any difference but I was then instructed to do a Super Validate -
File menu > File Operations > HOLD the CTRL+SHIFT key and click on Validate and Repair > on the Validate and Repair window please put a check on the Super Validate file then click on OK
No errors were found, in my case.
Then we went back to accounts and chose to deactivate AND IT WORKED!!!
Next I went to tools>Add New account and then went through the process. After Quicken found the account and presented me with a menu to add the new account, I chose to link to existing and transactions came in.
Caveat here is that when transactions came in there were DUPLICATES of all transactions since the last update. Once I deleted the duplicates, I did an update of Capital One Card Services (with the account register open, choose the gear in the upper right
My understanding is that Capital One is using "Express Web Connect", rather than "Direct Connect". The difference is that C1 would have to pay Quicken (is it still Intuit?) for Direct Connect, and then Quicken would be responsible for making it work. Major banks bite the bullet and pay for Direct Connect (Bank of America, Wells Fargo, etc) - and it always works.
"Express Web Connect" is not supported by Quicken - the financial institution is responsible for making it work. Not so good - my credit union, and C1, use this option, and it is always buggy.
One way or the other, Capital One needs to fix this!
(The system has been asking me for a code (even when I do just C!) but it will not send a code but still download transactions. A bit of a nuisance but workable. I haven't deactivated and reactivated. Haven't really done anything so may have to do that.)
Blame game at its finest.
I am using Quicken Deluxe 2014 for Windows and have had the same issues being reported. I finally received the one-time code about 2 weeks ago and ever since I entered it I could no longer download transactions using the one-step update. Prior to getting the code I would just close the pop-up box that was requesting that I send it to my e-mail address or phone # and my transactions downloaded just fine so I was, like everyone here, ticked of by entering the code I broke the transaction downloading capability for my Cap1 Visa.
I tried all the suggestions here and nothing worked. When I deactivated/reactivate my Cap1 account Quicken would connect to Cap1 and find my account but when the pop-up box came up and asked if I wanted to add the account I could not do anything as Quicken kept responding with an error that I must select a valid account type. I couldn't because in that drop down the only choices were checking or savings which is incorrect since this is a credit card account.
After wasting over an hour yesterday with Quicken and Cap1 and getting nowhere I tried again today. I found this article that helped me to reactivate my account:
My issue was I had a blank category in my data file. I followed this procedure that is listed in the link above:
NOTE: It is possible that there's a TEMP_ name OR blank Category appearing on the Category List that is preventing the setup from completing successfully. This TEMP_ name would not display under normal circumstances, as it's a placeholder entry that gets removed when the account is successfully Added or Activated in Quicken. To resolve this TEMP_ issue that may be causing a continuing error (ex: 324 or CC-506):
- Open the Category List (Tools > Category List or Ctrl + Shift + C)
- Select Show Hidden Categories (at the bottom of the list)
- Select the first Category on the All Categories list and arrow down one Category at a time to find any blank entry or [TEMP_] Category entry.
- Delete that entry. If you experience a problem deleting that entry, try using Ctrl + click the Delete button onscreen
- After the Category has been removed, close then reopen Quicken and retry your account setup.
If you continue to experience problems with the TEMP_ or blank Category, you should Validate your file (File > File Operations > Validate & Repair > Validate File) to make sure there aren't lingering account problems.
Once I deleted the blank category and quit/restarted Quicken I tried to reactivate my Cap1 account and this time I was able to link back to my existing Cap1 account in Quicken. I then updated just my Cap1 account, received the request for the one-time code again, enter the code and I was back up and running again. Quicken downloaded only 8 duplicate transactions since I manually downloaded transactions prior to trying to fix the problem today. I just manually deleted them, ran the one-step update and everything is OK for now.
I had just ordered Deluxe 2017 and wanted to resolve this issues prior to updating. Hopefully this info will help others with the same problems I had.
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