Capital One download update asking for one time code

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Using Windows 7 Pro, Quicken 2015 Deluxe

During a download of C1 transactions, Quicken update shows a screen saying the Capital One needs a one-time update code and provides a dropdown selection to request the code by phone or by email and provides a portion of the phone number and email address for validation.  When I select either option, Quicken continues to process the update even though I never get a C1 code via phone or email.  That's started happening this morning.  I download update my accounts every day.

Is anyone else experiencing this issue or has a resolution?

I hate to have to get this prompt every time plus I can't tell if Quicken is truly processing a download or just continuing without a download.

I'm hoping it's some web processing C1 is doing on a Sunday morning that will go away.
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Posted 10 months ago

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rback

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I don't download directly into the register.  I'd rather not have duplicates there and fish through to delete the duplicates, even if I can multi-select.
I gave the web download a try and that seems to work.  I just have to narrow the date range for the download to just since my last download, to eliminate any duplicates. 
Thanks!
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Ted B

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Yes I recall that the procedure is to reconcile the account then accept all transactions. Then you sort by "unreconciled" , click on the first , hold shift and click on the last to select all of them..then hit delete. No fishing involved. Just telling you in case you find yourself needing to do that.
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greglovelace

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OK...  so I've been using Quicken Deluxe 2015 now for a while with no problems.  When the issue with C1 appeared, I chatted with a C1 rep and was told that I needed to upgrade to Q2017 due to their security upgrades, but that I could simply download the .qfx file to get around that. I've been doing that for several weeks now; even did it successfully yesterday.  Now today, when I downloaded and clicked the file to open it in Q2015, the program began a Windows Installer procedure that I had not seen before...  "configuring Quicken 2015".  I quit the installer, but now cannot bypass that.  So it appears that I now have to manually enter the transcactions and manually reconcile the account.  Anyone else having this problem?
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Tom Johnson

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No.  My manual downloads work fine.  But I plan to continue to pester both Cap 1 and Quicken until they solve the problem.
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Rick Lawrence

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This is one crazy ride ... a month ago I declared my problems fixed ... since then I have had to go the deactivate / reactivate route 3 times (for 2 different C1 accounts) ... broke again last week ... I also just got the 'configuring Quicken 2016' message today ... just like you, looks like I am in dead in the water ... so I once again reactivated both accounts (I know the drill well ... mark all current transactions with 'R' so you can differentiate the zillion downloaded transactions marked with 'c' ...) ... net is I am on the air again ... but I fully expect it to break again ... Quicken: how do you run a company this bad?
(Edited)
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Mike Brent

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This new issue is a known Quicken problem, although they have not done a good job telling their CSR. Here's what they say about this

Some Quicken Windows users are reporting that they're receiving an install error when attempting to import a QFX file downloaded from their financial institution:

"The feature you are trying to use is on a network resource that is unavailable"

We have seen a few customers who are receiving a slightly different message that advises them to uninstall their Quicken program before trying to install again.

We are investigating the cause of this error and are working to get this resolved as quickly as possible.

If you wish to receive email notification when we have the solution, please FOLLOW this Announcement.

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Quicken Tamara, Employee

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Posted 2 days ago


https://getsatisfaction.com/quickencommunity/topics/new-5-19-17-import-qfx-reports-msi-error-1706-on-a-network-resource?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all
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Tom Johnson

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The latest suggestion from Quicken is to deactivate the account, change the Financial Institution name to "Capital One Card - Current" and then reactivate the account.   I'm trying this and will let you know if the problems go away.
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greglovelace

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Thanks, Tom.  I look forward to hearing how it goes...
How do you change the Financial institution name? On my version of Quicken 2017 (R6) the name appears to be automatically assigned when you activate it.  I can't edit that field.
You have to recreate the account as new......I had that problem also - but kept my old one - just turned off the update for the old one
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Tom Johnson

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Deactivate the on line connection.  Then when you reactivate on line you can select a different financial institution.
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Garth Heutel

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About 5 weeks ago, after the third time that I de-activated and re-activated the account, everything was working fine for about 4 weeks.  I would occasionally get the prompt for the 6-digit code, then enter it, and the downloads would work.  Then, about a week ago, it stopped working.  Today instead of de-activating and re-activating, I just clicked on "reset account."  It asked me again for a prompt but it seemed to work.  Unfortunately, it also downloaded about 100 duplicate transactions that I had already entered, but I used the trick where I reconciled, then accepted then all, then deleted the non-reconciled transactions en masse. 

I am beginning to think that this is the new normal for this account - I will have to do this about once a month or so as long as I keep using Quicken.  Oh well.
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Steve Ciffone

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sue

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I just added a brand spanking new cap1 venture card, and almost every time I go to download transactions (usually once a day), I'm prompted for my email.  Pissed off.  Called Cap1 and they told me it's a know issue, somehow it keeps seeing quicken as a new device...  It should only require the access code once per device/sign on.  Anyway, they said they were working on it,  I requested a fix within two weeks, or I'll find another card.   We'll see.
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Nancy P.

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I have been experiencing this for a long time now, where I need to enter the code sometimes as often as every day - from my home computer on my home network.  As an added issue, Quicken generally crashes if I don't enter the code fast enough, which sometimes happens because the other financial institutions are processing their transactions.  Other than this continual issue with Quicken, I am happy with my Capital One account, but if this continues much longer I'm going to have to research another card.
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Steve Ciffone

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If you download your Capital One transactions separately, you won't have that problem. Just do it when you have your Capital One account on your screen. Drop-down box in the upper right and choose "update".
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Nancy P.

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I often do that AFTER the general update, but that's a good suggestion because I had forgotten to mention that Quicken often crashes when I am unable to enter the code in time. Still a pain not to be able to update easily like before they started with these codes.
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Jim Schlichting

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I do the same.  Took Capital One out of my general update settings; then update from within the CapOne account.  Never any problems with general update. On the CapOne account, sometimes it asks for a one-time code - if I hit Cancel, it still works many times, other times it does not download anything.  In those cases, I update from within the CapOne account immediately again, and it seems to download transactions with no problem.  A bit squirelly, but it works!
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John

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Other than periodic prompts for the OTP I have not had a problem for weeks. I did, however, remove Capital One from the scheduled updates so Quicken doesn't "hang" waiting for my response. I then run the Cap One update manually from withing Quicken and respond if prompted. As noted earlier the balance problem was resolved as well (at least for me).
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Tom Johnson

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My update has been working fine for two weeks.  I update all accounts together.
If you are still having problems, you should send a note to the CEO and somebody from Quicken will call to walk you through fixes.
In regards to receiving a one time code - I've noticed I only receive the notice now while updating after I have previously deleted the history, cookies etc on my pc.
Thank you Ted - will look into that.
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Ted B

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look in browser settings "privacy"
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William Bailey

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DO you know which browser? I run chrome, firefox and edge?
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Ted B

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probably all but definitely Firefox which is what I use. Go to "options".
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William Bailey

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Thanks. I'll try it. I didn't know that the Quicken app relied on a browser.
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Ron Czapala

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I am having the same issue - I contacted Capital One and they said the issue was supposed to be resolved.

I will try some of these suggestions...
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Don Bartenstein

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My response to them would have been the same thing I tell my contract programmers when they say that:  "You're right it was SUPPOSED to be fixed.  Now FIX IT!"
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David

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Just an update... The CapitalOne "one-time code" issue persists in Quicken 2018.  The following events occur exactly the same way in Q2018 as in Q2017:

- C1 credit card fails to update if included in the list for One Step Update with other accounts

- No "one-time code" dialog appears during the One Step Update process

- C1 account can be updated individually (from the gear menu "Update Now")

- When updated individually, the "one-time code" dialog appears and requires response, but the one-time code is never actually sent (the update just goes forward after the dialog closes)
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William Bailey

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You saidd "C1 credit card fails to update if included in the list for One Step Update with other accounts".

Is there an error message?
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David

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Sometimes.  I went back to Q2017 so I can't run a test.  In Q2017 it sometimes asks for a one-time code during One Step Update, then it doesn't actually send a code but it does update.  Sometimes it doesn't ask for the code and then it fails to update.  Next time that happens I'll check the error code.
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David

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Ok, back in Q2017 now.  Including C1 in the one-step update causes two things to happen: (1) a dialog pops up asking where to send the one-time code (which never actually comes), and (2) the one-step update summary shows an error for the C1 credit card -- error CC-891. 

This is purportedly because "your financial institution login information is incorrect," but that isn't true.  The same login works fine for loggin into the C1 website or when updating the C1 account by itself from the C1 register gear menu (rather than with other accounts as part of the one-step update).
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Rick Lawrence

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I have two C1 accounts ... every so often, I get the same behavior: Q2016 asks for OTC but it never gets sent and indeed Q doesn't ask for it and the update concludes cleanly.

But more problematic is that I see problems similar to yours every month or two for my two account.  At this point, you have little choice but to Deactivate the account and then Reactivate.

BUT, before doing so, you need to follow the process documented numerous times in this thread: do a Quicken transaction download from the C1 site, reconcile your C1 account so that current balance matches online balance and all transactions are marked with an "R".  When you reactivate the account, you will get a ton of downloaded transactions.  Accept them, then go to the register and do a sort on the "Clr" column so that all downloaded transactions (marked with a "c") are together.  Select all of them (shift select) and then delete them with one stroke.  I have done this process so many times now that I can do it in a minute or two ... zero sign that Quicken will fix this any time soon, so you’ll get plenty of opportunities to tune your skills at this

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Rick Lawrence

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Speaking of ongoing C1 download problems, I am now seeing a significantly increased number of duplicate transactions coming down at each download ... they don’t get matched, so I end up with an imbalanced reconciliation if I wait until the C1 monthly close.  I have not had this problem with Quicken in the 20+ years using it.  We do a lot of transactions through both C1 accounts, so I now reconcile them essentially every day to weed out any duplicates.  (You can set your reconcile setting to reconcile directly against the online balance.)    Yet another annoying aspect of the Q vs C1 standoff.
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gehrke8003

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I battled this for a year each blaming the other I decided I need Q more than C1 so I stopped using C1
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rev.geoff

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About six months back, a contributor to this discussion (or one just like it) said that she by-passed the Q connection to C1 all together. She went right to C1's own site and downloaded the transactions directly into Q from there. You can use whatever date range that you want to use, so I do it every five to seven days or so. It has been working great--no duplicates! No one time codes! No try agains from Q! I considered giving up my C1 for my AmEx, but C1 has the best points program in my arsenal. It's not ideal, but it works. 

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