During a download of C1 transactions, Quicken update shows a screen saying the Capital One needs a one-time update code and provides a dropdown selection to request the code by phone or by email and provides a portion of the phone number and email address for validation. When I select either option, Quicken continues to process the update even though I never get a C1 code via phone or email. That's started happening this morning. I download update my accounts every day.
Is anyone else experiencing this issue or has a resolution?
I hate to have to get this prompt every time plus I can't tell if Quicken is truly processing a download or just continuing without a download.
I'm hoping it's some web processing C1 is doing on a Sunday morning that will go away.
Back up your information, or make sure you have a good back up that you can go back to if you need to..
Basically, bc of added security to all online bank accounts, MY BANK told me that I had to confirm all my private bank information, that it is accurate and updated WITHIN my Quicken program.
Go to Tools, then go to Account List or for Short cuts. Press Ctrl A. .
In Account List Menu you will see 6 columns,These are the 6 columns; Account Name, Blank Column (that will read EDIT), Transaction Download, Online Bill Pay, Financial Institution, and Last Reconcile .
Look under Edit for the account you are questioning. Press Edit.
Now you are under Account Details. This menu has 3 mini tabs; Concentrate on the General Tab. Click on General Tab and read on:
Every information that you have entered has to be accurate, in other words the bank name can not have typos nor abbreviations.. For me, my bank name made a slight change in its name. So I had to add the new bank name under Edit, under each bank account, which is under Account List (CTRL A). I also confirmed the bank accounts numbers and learned one of my accounts numbers was incorrect., Confirm you routing number, your acct number, customer id and any other important boxes that requires your info.
Then I was told to go to the next tab "Online Services"
from there I was told to de activate my account, yes, I had to put in Intuit password too,
I was told to de activate each of my bank accounts with my bank. THEN re activate them.
They told me, that bc of extra security measures that all of mmy typed information has to be accurate in bank name and in bank account NUMBERS (routing too).
I will give an example without giving my info out. Let's say in Acct List under General, I had my bank called Chase, but the name got switched to JP Morgan Chase. Well I had to change the word Chase to the full name, JP Morgan Chase. .And in the "re activating" each account, I had to find my JP Morgan Chase Bank among the list of banks Click on your individual bank name that Quicken associates with.
After I did all of this, I pressed next and it updated all my accounts to the point of going back 4500 days, BUT only 2 transactions had to added. Two new transactions that I sent for payment last week. I did have about 22 transactions to match up or reconcile my bank account, but those 22 transactions needed to be cleared with my register.
Now if you already tried before and the software tells you that "have to match or clear with the remaining transactions" and for me I refused to, bc when I saw those transactions from today's work I noticed I already had those transactions not only listed, but cleared and deducted from my account. I did not want to double withdrawal entry items. So the Bank employee told me to manually delete all the transactions in each account so I could go on to the next step of de activating and re activating each of my account. So after I deleted all the duplicate transactions and had all those transactions to match up deleted, I then went to ..
I hope that helps.
A search on C1 website for Quicken gives the following:
"Existing Quicken® Users
We recently made an important update to our servicing site, so if you’re an existing Quicken® user, you’ll need to modify your settings to ensure the smooth transition of your financial data.
Next time you sign in to your account follow these instructions:
1. Choose Accounts, and then select Download Transactions—you’ll see an alert for Quicken® & Quickbooks®.
2. Click the Quicken® Reactivation link.
3. On the next page, choose your software version and follow the steps listed to prevent duplication of transaction data.
New Customers or Quicken® Users
If you’re a new Capital One customer or if you’re setting up Quicken® or Quickbooks® for the first time, please follow the software's instructions to add a new account."
I tried this but got no alert for Quicken Reactivation. I was taken to the usual download transactions page to download a date range with a QFX file.
Also, on the Quicken Community Online Banking page there is notice (gray box in upper right) advising of problems with Capital One:
"Capital One is in the process of updating their web services, which may cause an error when adding accounts to Quicken from these specific banks:
- Capital One Banking
- Capital One Auto Loan
- Capital One FinancialAdvisors
- Capital One Personal Loans
- Capital One Bank - TreasuryOptimizer
- CapitalOne - TrustWeb
- We're working to fix this issue as quickly as possible; if you receive an error when adding an account, please try again in 24-48 hours. To be notified when this issue is resolved, please 'follow' this thread."
This Quicken notice was posted 5 days ago -- so no solution yet.
One thing I've noticed about this thread is the remarkable lack of SuperUser or Official Quicken responses. What do they know that we don't? Usually I can count on at least one Superuser to chastise me for something :)
I wish there was another program (besides Quicken) that would download simple credit card and bank transactions. I don't need all the whistles and bells that Quicken has. Quicken seems to be falling flat lately when it comes to customer service.
I gather Capital One is using Express Web Connect rather than Direct Connect for their customer downloads - they need to bite the bullet and pay for Direct Connect. My Direct Connect institutions always work, Web Connect always have problems. :(
It seems some people have to enter the code frequently. Others, like me, just have to tell quicken/Cap 1 how we want to receive the one time code. We never get it but the download works as before. With my luck someone from Quicken or Cap 1 will see this and "fix" what I am able to do, but nothing else.
I have been having the same issues as everyone else. This morning feeling I had to try something I went into for C1 "Edit Account Details", clicked the online services tab and clicked on the "Reset Account" button. I was able to for the first time get a code emailed to me (it actually did this twice during the reset process) and now the account branding updated and now no more error messages and goes through the one step update fine. Did not get any transactions today but hoping it will start tomorrow. Will update.
"Quicken Tamara, Employee
Cap One made some changes to their sites recently that impacted our customers in their Quicken files. While the majority of those problems have been resolved, the One Time Passcode (OTP) prompt is still affecting some customers.
We have reported this to the Financial Data Services team along with some logs and info we've collected, so they can get the final piece of this issue resolved.
What we have found to work is to open a web browser on the computer where Quicken is installed and go to the Cap One Credit Card website, log in and provide any OTP that may be requested, then log out of the site and try again in Quicken immediately. You may still be prompted for the OTP, but you should only have to provide it once, this time."
The suggested solution is not working for me, FYI.
Delete the following folders (If you are paranoid - move them to new names:
\USER\YOUR NAME\APPDATA\ROAMING\INTUIT\QUICKEN and the folders are config, data and log
then restart quicken
Check your Capital One Messages & Alerts center. I found that my main Contact Point said "unreachable". I then went into my Alert Contact Points and removed the unreachable address and re-entered it. returning to my Set Alerts page, all alerts have been update. The unreachable email address was the one that Quicken was requesting I confirm. Open Quicken and the Capital One update ran this time. Hopefully this is a permanent fix.