Capital One download update asking for one time code

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  • Problem
  • Updated 1 year ago
  • Solved
Using Windows 7 Pro, Quicken 2015 Deluxe

During a download of C1 transactions, Quicken update shows a screen saying the Capital One needs a one-time update code and provides a dropdown selection to request the code by phone or by email and provides a portion of the phone number and email address for validation.  When I select either option, Quicken continues to process the update even though I never get a C1 code via phone or email.  That's started happening this morning.  I download update my accounts every day.

Is anyone else experiencing this issue or has a resolution?

I hate to have to get this prompt every time plus I can't tell if Quicken is truly processing a download or just continuing without a download.

I'm hoping it's some web processing C1 is doing on a Sunday morning that will go away.
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Posted 2 years ago

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RobM

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I had the same thing happen. I edited the account, disabled online transfers, restarted Quicken, then set it up to connect again with username and password. It sent me an e-mail with a code, I entered the code and it connected the accounts. One thing I noticed was that it downloaded some older transactions that showed as "New" at the bottom of the page. I clicked "Match manually" and deleted those. Others that showed as "match," i just clicked "accept" (they were already there from a previous download" and it did not add them again. Everything seems to be working fine now.
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Ronald Dennis

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I continue to have this problem.  Are you serious that THIS is what I need to do to resolve.  This is all WAY above my pay grade.  I have not needed Quicken support until now.  Is there anyway to receive support by text or chat or email?  
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QuickenUserDC, SuperUser

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Quicken does not offer email support or text support.

You can get chat support. Look at this article and scroll down toward the bottom, the links are there.

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jim

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I too disconnected the account and reconnected, received the code in the process and entered.  All seemed well until I attempted one step update this morning and had to retrieve a new code and enter again.  Could Capitol One not be recognizing the One Step Update request? 
Jim, I don't know why, but it's not requesting the code everytime after following Robm's steps.  I've been able to download several times before it requested a code again.  Maybe it's "learning" a pattern.  Some newer login security software app's take several days of random checks before bypassing validation.
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Jeri Ann Waltrip

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Running Quicken Deluxe 2015. Same problem. RobM's steps worked for me. I was able to download transactions after deactivating & reactivating my account. I did receive a code from Cap One via email. I got transactions going back to December, matched manually, and deleted.  I have gotten another request for verification code today & received code via email. Guess will have to wait until the powers that be get it figured out. :P
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Bob Honeyman

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Q H&B 2016. Unfortunately, I have more than 100 duplicate xtions to delete. Any way to do that en masse?

Update: I found the solution. Reconcile existing transactions. Accept all pending. Sort by "cleared" column. Delete all lines with "c."
(Edited)
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Joe bornino

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same happening on two different Qucken files with different CapOne accounts.  Even though I never get the email with the code, I AM getting transactions downloaded.  Would rather not deactivate/reactivate the account and have to go though all the duplicate transactions.  Will just put up with it for a while and hope they fix it.
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bob smith

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After the first two days I started getting that too.
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Ted B

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"TOOLS"  ONLINE CENTER...UPDATE C1 SEEMS TO WORK FOR NOW
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John Rogers

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I solved the problem by un-installing Quicken and switched to a different software program. No more problems with Quicken or Capital one.
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Jay Manger

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I'm having the same issue with Capitalone.  Did the code manually by logging into my Capitalone account.  So it is downloading.  Quicken is still asking for the device  for the one-time code but I never receive it.
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Betsy Hansen

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March 6 - still asking, don't get code, downloads anyway....
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Tom Galambvari

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This solution does not work. The process works fine but after, it will still ask for a code with 1 step update. Unbelievable that Quicken has not fixed this issue after weeks of complaints.
(Edited)
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Betsy Hansen

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I deactivated and reactivated and that worked. But now I have a ton of duplicate transactions I have to delete. Should have left well enough alone. Suggestions?? Grrrrrrrrr.
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Ted B

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If they "match" they will disappear when you "accept all". You may need to clear or reconcile the originals.
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Scott Shelton

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I have reset passwords and updated my cap one cards.  I can see new transactions online but none cross over to Quicken.  It says this when I click on the "2 accounts updated" popup, it shows the online balance as 9/25/2031.  That can't be right.
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Walter Bae

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I get this too, but it sends a code to my email
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Robert

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All I can say is I wish I never "upgraded" from 2014. It was working just fine and I fell for the marketing hype and "downgraded" to 2017.  This is the biggest piece of trash they've ever put out and I've used Quicken since day1 (DOS). I going to contact Cust Svc and see if how to get back to it.
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David A. Garcia

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I followed Rob M's procedure and got the code, etc.. but it sets up a nother account with no transactions or existing balance??
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carl spellman

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I followed Rob M's instructions and Quicken now works fine and it does not ask me for a one time code from Capital 1.   Thanks Rob. 
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Steve Ogden

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I don't use Quicken, and this has been happening to me for almost a year, despite having spoken with at least two agents and the same supervisor more than once. I can always get in to my credit card account online after going to the trouble of having the code sent to another email address, copying it, pasting it into the box and clicking 'Enter', but why do I have to do this over, and over, and over? It used to only happen on my PC (suing their app on my Smartphone I *never* had to go through this 'One Time Code' nonsense).

If I sign out and a *few seconds* later try to sign in again I HAVE TO GO THROUGH THE WHOLE STUPID NONSENSE AGAIN! There's no way this is for "security reasons". Why would their system see me as a security risk when, a minute earlier, I *satisfied* there security criterion and was given access... not to mention all those other times I've been logging in the exact same way from the exact same location? As if all the above isn't bad enough, just before commenting here I tried to access my account from my phone, and... (yup, you guessed it). Arggh!
(Edited)
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Frank D

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I couldn't wait to respond today.  The other day I went in Quicken right-clicked my  Capital One account in the register in the list of accounts, selected edit, then online and then reset account.  Today I went in and just hit the usual one step update icon and voila!  It went through and downloaded without asking to send me a code for the first time in about a year!!!!!    ( ; - D
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rev.geoff

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Frank D: lucky you! I have reset my account three or four times in the last two months and it always goes back to the same problem. I don't even get the one time code message any more. It just won't connect to Cap One. I know that the tech help will set it straight again, but once it does, I'll be flooded with duplicate transactions, it will last a few days, and then we'll be back to square one. My wife and I are discussing whether we should just return to manual entry and be done with it.
I gave up also - I just download the transactions from Cap1 into quicken  - just remember to select  the date range!
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Joe M

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Same here, I've reestablished the account in quicken about 3 times, each time it downloading all the old junk. Takes forever to delete the downloaded transactions as you can only do one at a time. I'm going to manually do it from now on, obviously, they are not getting this fixed!
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Ron Crader

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If you must reestablish the account and you get duplicate transactions, you should first reconcile the account before the download.  When you download, sort the file by CLEARED transactions.  Look for any new, recent transactions that have not been RECONCILED.  I would manually reconcile these recent transactions.  Next, again sort by CLEARED transactions.  Manually select all the CLEARED (not RECONCILED) transactions by highlighting the first one in the list and the hold the SHIFT key and select the last transaction. This action will select all of the duplicate entries.  Hit the DELETE key and you're done.
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Joe M

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I follow the logic for reconciling so that you know to delete any 'cleared' only transactions. To reconcile between statements seems like it would be tough. I would need to add up all the charges and credits since the last statement that have legitimately cleared to fill out the reconcile window. Then when the statement comes I would have to do that again because I would have already reconciled part of that statement. Is that correct or am I missing something!?
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Martha

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I am using Quicken Deluxe 2016 and I cannot download from Captial One. I get the one time code message and when I select method it will not accept. Deactivated account and keeps wanting one time code but will not process request. I am doing this within capital one account in Quicken.
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Shtevie

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Many are experiencing this issue. Doesn't seem capital one will place nice with Quicken. Your best bet is to download your transactions from their website and then manually import them into Quicken.
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BK

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There was a period of a month back in Feb when this stopped working.  Then started to work again with a one time code.  I am able to receive the code everytime.  These days I may get prompted for the code once in every 20 updates.  And even then I select cancel.  Then do an update only on CapOne only and it works again.  Made sure that your Alert email on CapOne is correct
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Maikeer

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This has generally been my experience as well.  I get prompted periodically (once a week at most, and probably more like 10 days) for the code.  I get the code every time - and quickly - by email.  I have not tried to select cancel yet.  

However, I did have to reset the account a couple of weeks ago due to a persistent error, and so I had to go through the process of downloading and then deleting a lot of transactions.
(Edited)
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stan

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I had the same problem this morning. I have not yet done the steps indicated by RobM. If it doesn't auto correct in a day or two I will do that.
I will do the same as RobM if it doesn't correct itself.  Thanks.
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tspencer

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same thing here, but now it is rejecting my password as incorrect, even though I confirm the exact ID and password online at C1.
A friend of mine went through the issue you described.  They canceled the password verification and went through a Quicken update again.  It did not repeat the invalid password problem.  Maybe that would work for your situation.
(Edited)
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datdaddy

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yep, getting same error and results.  
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AQuickenUser

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Yep, me too.  Then it hangs and I have to kill QW 2017 with the task manager.  Thinking about rolling back to QW 2016, as QW 2017 has been nothing but slow performance and other problems.
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Sue King

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QW 2016 has the same problem
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Phillip Lawrence

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I am using Quicken 2015 with same problem. It comes and goes. It work for a week and then needs another "one time" code.
(Edited)
Okay.  I tried RobM's instructions and got the code and entered it.  However, Quicken is still asking for a one time code for every C1 Card Services download. 
(Edited)
UPDATE:  I had to use codes several times (about 3 times for each credit card account) before Capital One stopped requesting a code.  I've seen this behavior before with my credit union login, who told me that their software requests validation several times before "learning" it is really okay to bypass code validation.
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stan

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Today, I tried it again without inactivating and reactivating. Just kept trying. It worked today. Dowloads came down and all looks good.
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joanzen .

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I'm having the same issue.  Asks me for a one-time code, I select the option to text it to me.  I never get a text, but then Quicken says that my login information is incorrect.  I've verified my login information at the Cap One site several times. 
I couldn't get a text until I followed Robm's steps, even though C1 said it would send a text.
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Paula Tremblay

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Same problem, but I am using Quicken Premier 2016 on a PC. I get an error saying the problem is with Quicken server. So how do I fix that?
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Kevlar_Heart

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This is a paste from a similar thread:

QWin 2017 R4 (Build 26.4.5)/Windows 10 Pro (Version 1607 Build 14393.693)

Greetings all> I have tried using all of the methods in this thread. Cap One never sent me a code to any of the means listed (Text/E-mail/Voice). Cap One within Quicken does not accept my correct password....despite logging on to the Cap One site with that password.

I contacted Capital One Online Banking support. Capital One  "is aware" of this issue. No resolution until Quicken and Capital One agree on how Quicken logs into the Cap One system. When we enter the password it is Quicken that is logging in...not the specific customer. Quicken and Cap One need to get their handshaking in sync,

As far as manually downloading transactions is concerned, here's a fun fact: D/Ling the past 30 days of transactions generated numerous duplicates as the transaction ID is different in these new QFX files than the Transaction IDs when Quicken and Capital One played well together.

So far both Cap One and Quicken have no solution until they workout security for third party log on
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ez

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Thanks! Called Cap One, they bounced me to Quicken! Couldn't reach Quicken support (spent 1h 10 min on hold). Deactivated, reactivated - nothing works..  Please help
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Kevlar_Heart

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I don't know if you followed the other answers, but what works for me with my Cap One Card Services is to update inside the register -- not in One Step Update. I still get the pop up, but when I select one of my mail addresses associated with Cap One, the transactions download. It's a pain, but it has helped me avoid  deactivate/re-activate scenario, which results in MANY duplicate transactions. Give it a try and reply at the bottom if it works. :-)
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Brian

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This method works for me, too.
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Ted B

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It worked once...we'll see if it lasts. I did not get the pop up.
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gehrke8003

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I have tried all the above now what happens is the download starts but when it gets to the 6 digit code the process stops just before the 6 digit code screen and goes dark then the register appears 
I thought it was a password issue but Cap One says they do not recognize capital letters or small all the same. the only way i can download from quicken is deactivate etc. and i can not download from cap one site to quicken
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stevenanderson24

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Updating within the account worked for me for a while, then it stopped and I'm back to all the same problems mentioned in this thread.  Quicken and Cap One HAVE GOT TO GET THEIR ACT TOGETHER!
Kevlar, Thanks for the info.  I thought this was fixed for me but I got the one-time code request again as well this evening after several downloads when C1 did not ask for it.  I think this issue should not be marked as SOLVED but don't know how to change it.
(Edited)
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jkcarp

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I'm finding that despite receiving the "one-time" verification message that I can still end up getting transactions downloaded. When the one-time security message pops up just select EMAIL verification and move on. It will result in an error as part of the One Step Update. However, if you go to the Capital One register itself and select UPDATE from the register menu then the transactions will go through. It might still ask you for a one-time security message. Go ahead and do it. It might even tell you that the password is wrong and tell you to enter it again. Just cancel. Keep repeating the UPDATE from the register menu until you get a clean result. I've gotten transactions downloaded two nights in a row this way.
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Richard Berlint

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I don't think this problem is solved. I'm still getting the goofy behavior.
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tspencer

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When I pasted this thread into a chat with Quicken Support, they checked with Capital One and said that whatever security enhancement they are going through has temporarily suspended C1 transaction download. I kept saying that Quicken should fix the error message that is being presented, but I didn't get very far.
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joanzen .

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Fingers-crossed, but my Quicken/Cap One connection seems to be working fine.  I went into my account and deactivated the online access.  I then shut down Quicken and restarted.  When I went back into the account and activated online access, I got the window asking for how I wanted to receive my one-time code.  I selected text as before and was surprised that I actually received a text this time (I never had before).  Quicken then prompted me to input the code (which it hadn't before).  I input the code and my access was activated.  The bad thing was that they downloaded over 145 old transactions, which I had to delete.  Otherwise, since then my access has been fine and I haven't been prompted for another one-time code and I've been getting downloads like normal. 

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Ted B

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When I download transactions they appear in a list below the register where I can accept them or edit etc.If they are duplicates they all say "match" so I just click "accept all" and they disappear. Setting this up in preferences eliminates the deleting headache.
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Kevlar_Heart

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Ted..you are brilliant....hahahaha I have been using this program for years (maybe since 1998?) and never thought dupes during a reset could be so easily avoided. If I could "like" this 100X I would.

Sometimes the least complicated solution is the best.

Now...if after the reset the pop up stops....
(Edited)
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Ted B

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Thanks..glad to help
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Jay Manger

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Quicken 2016.  Update 11 appears to have corrected some of the issue.  Still asks for the one time code (still a problem) but the download worked correctly.  Note: I deleted a transaction on my capital one originally and it did not retrieve it.  So I restored quicken from a recent backup and that seemed to correct the download.
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Careme

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Joanzen's solution worked for me as well, but I got prompted twice for numeric codes.   Some transactions were indeed matched, but others were dupes that I had to delete manually. 
(Edited)
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Jim

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I had the same issue today with Quicken 2014 Premier (just so people don't think it's only a problem with new Quicken versions). I deactivated and reactivated Online Services, then had to request and enter the security code 4 times. It's working now. Unfortunately, it downloaded transactions that I've already reconciled and now have to delete - one.... at.... a.... time....
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Kevlar_Heart

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Re: One at a time...
I was able to highlight multiple "new" downloads of previously reconciled transactions and delete them all at once. Hold down CTRL when selecting (just like elsewhere obviously)....worked for me, but it's a PITA. I use CapOne for 30-40 transactions in a month, so each time I do a manual download I have to go back to delete duplicates.
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William Coney

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C1 Password Issue Still Happening:

I can log on just fine to the website but Quicken insists my password is bad. I don't want to have to do manual work just because Quicken and C1 cant get their act together.....
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Jay Duff

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+1 to this thread.  Quicken 2017 Premier on Windows 10 Pro.  First, it asked me for a one-time code, and the only option was my email.  I selected that, and never got the email.  Now it's telling me my password is wrong, even though I confirmed it's right by logging into the Cap 1 website.

What gives, Quicken?!?
After following Robm's instructions, C1 allowed about 4 downloads without requesting the code.  The next day, it requested the code again for 2 downloads.  Today it didn't request the code.  Seems unpredictable.
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Mike411

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I am having the same issue with Quicken 2015 Home & Business. I deactivated and reactivated C1 account, then had to request and enter the security code. It worked. Unfortunately, the next day felt like Groundhog day the movie !!
Im just going to wait and let it work itself out.
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Blair Piotrowski

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Same thing here.  You can get it working by deactivating and reactivating, but the next day it wants to do the process all over again.
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Brad

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Every one of us with Cap One should have seen few correspondence from them since few months ago that they were updating their systems in January.  Which is exactly what has caused this issue.  This has nothing to do with version of Quicken or OS etc.  So yes, few folks who pointed out here that Cap One and Quicken need to cooperate and get their systems in sync again are correct.  So Cap One needs to explain to Quicken folks what they have changed and then work it out as to which one of them, or both, need to make further changes in their systems to sync things up and get things working smoothly again.  I'll keep my fingers crossed but won't hold my breath!
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John

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I agree, in making the update, it appears C1 also broke at least a couple of things. I am also experiencing the "update problem" but also noticed that C1 seems to have created a problem with pending transactions. On at least one occasion update downloaded pending transactions, other times pending transactions seem to be included in the balance calculation even when they are  not part of the download.
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joanzen .

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@John - I've been seeing a consistent issue with the status of downloaded posted vs online pending transactions for quite some time.  It seems that transactions are identified as posted in some part of Cap One's system, but it takes time for this information to be reflected throughout the system.  For example, if I execute an update during the afternoon (US eastern time), I will frequently get transactions downloaded as posted, but the balance downloaded with those transactions does not include them, as if they are still pending.  I can also log on to my account at that time and still see the downloaded transactions showing as pending.  This results in me being unable to reconcile the account in Quicken until those transactions really are posted and I get an updated balance that includes them.

I contacted Cap One several weeks ago about this and was put in touch with a member of their technical team.  He confirmed that the transactions that were downloaded to me were showing as posted in "his" system.  However, he also confirmed, as I told him, that those same transactions were still showing as pending in my online account.  He said those would be updated to posted overnight.  I told him that it seems to me that if their system is going to send transactions to Quicken then the balance they send should also include those transactions.  He agreed that there is an issue, but had no idea about a resolution.  This has been happening to me consistently for several months.  I realize that this is off-topic for this thread, so sorry for getting off in the weeds, but thought I'd respond to @John.

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Jay Duff

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Brad - Your update branding method got me an update today!  It asked for the code, never sent me one, but then the dialog box went away, and I got the new transactions!

If it works a week from today, I'll say you've solved it (for me anyway)!

Thanks
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John

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I decided to take the "KISS" approach to this problem. Simply unchecked C1 from the scheduled/automatic update and instead do a "One Step Update" while I am at my PC. I have been doing this for several weeks and not once have received a one time code. As I said before I suspect these are primarily C1 caused problems that Quicken cannot really correct. The most Quicken can do is communicate our frustrations to C1.
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Brad

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For those of you who are not receiving the code, updating the "Financial Institution Branding and Profile" may help.  How? go to Tools > Online Center > hold Ctrl+Shift and click on Contact Info at the top > select the "Financial Institution Branding and Profile" > Select your Cap One Account > Refresh > Update & Send.  Quit Quicken and launch again.  This approach worked for me where I now receive the code every time.  Your mileage may vary.  Good luck.
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Paul

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Brad...Thanks! This totally took care of the problem.
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Kevlar_Heart

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Hi Brad. THanks for this. I still get the request for a second id verification, and no code is ever sent, but my Capital One Card Services updates...that's something anyway :)
Thanks Brad - it only helped the account with one email address - my other two Cap1 accounts with the same email address still received an error.
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Susan Reinis

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Okay team - I think I fixed it.
Before you do this  - make sure that your account is reconciled and all the transactions that are supposed ot have R's have them. Look at an earlier post on how to delete a deluge of duplicated downloaded transactions - cause that is the downside of my fix.
Step one - go to the setup gear on the account and edit account settings on the correct tab.
Step 2 - deactivate the account
Step 3 - close quicken
Step 4 go back to the account and go the gear
Step 5  - edit account settings.
Step 6 - do NOT reactivate the account - go to online services tab and SET UP the account
Step 7 - this works with the code deal - etc but downloads a ton of transactions
Step 8 - see my note above and deal with the duplicates.
Don't forget that once the duplicates are in your register - you can hold the control key and select the duplicates and delete them by right click delete - all at the same time.
If you dont get the part  about using the C and R reconcile sort to deal with duplicates - dont do this until you do - unless you have very few transactions to deal with or a lot of patience.
As far as whether this will work tomorrow - I am not at the Edge of it yet.
Hope this helps!
thank you - I will wait to see if it works for you tomorrow though....:)
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Ted B

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When I download transactions they appear in a list below the register where I can accept them or edit etc.If they are duplicates they all say "match" so I just click "accept all" and they disappear. Setting this up in preferences eliminates the deleting headache.
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Brad Reynolds

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The steps to deactivate and setup again work. I would just add a step to set all transactions for the not new "new" transactions. You can set all the ones in the register that a cleared or reconciled back to uncleared. Close and re-open quicken and they will show as matched now.

Using Susan's steps and adjusting:
Step one - go to the setup gear on the account and edit account settings on the correct tab.
Step 2 - deactivate the account
Step 3 - close quicken
Step 4 go back to the account and go the gear
Step 5 - edit account settings.
Step 6 - do NOT reactivate the account - go to online services tab and SET UP the account
Step 7 - this works with the code deal - etc but downloads a ton of transactions
Step 8 - Starting at first date of the "new" duplicate transactions, mark all the transactions you've already cleared or reconciled as "uncleared" This can be done in one step but selecting all the transactions while scrolling (hold Shift key + mouse).
Step 9 close and re-open quicken
Step 10 - Accept all in one step to accept all the matched transactions.
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datdaddy

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Thanks Susan and Brad -- this worked for me on Q 2017 Deluxe
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Dave Hutchison

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I had the problem that I was never sent the code.  I didn't realize I didn't have my e-mail address set up on the CapitalOne website in profile.  Once I did that, got the code and all has worked (transactions download) great since.
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AlmostRetirdGeek

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I am getting so tired of fixing Quicken download problems. Some, like the Dillard's card, I can't fix and have to input transactions manually. The Wells Fargo connect works less than half the time. Quicken seems to spend very little time on keeping the software current. Always when I update, at least one or more institutions fails to update. It is up to the users to resolve these never ending problems. And next year, Quicken wants the users to pay a yearly subscription fee? Just what, may I ask, will we be paying for? I've been a Quicken user for more than 25 years, all the way back to the DOS versions. I hate to pull the plug on Quicken but it is getting to the point that the time spent trying to maintain it is just too great.
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rev.geoff

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I have to agree. My frustrations are mounting. Way back when, I was quite happy with MS Money. But it was getting old, so I decided that I had to do something new. The buzz around Ace Money was good, but I found it harder to work with than I thought it should be, so I cautiously switched to Quicken. The software reviews for Quicken were positive, but the user reviews were mixed. Quite mixed. For every good review, there was a bad one--bugs, foul-ups, and wretched support. Nevertheless, I bought it. My early transition was surprisingly smooth, but then came the CapOne problem (I've had a few others, but I got them fixed). Most of our spending is on our CapOne account, so the thought of returning to manual entry is discouraging. One person in this thread suggested a direct download from CapOne's site to Quicken, which sorth of, kind of worked--except it doubled and tripled many entries. Days have become weeks and weeks are soon to turn into months, but nothing changes. A yearly subscription? For what? I'd rather return to an accounts ledger than pay for the privilege of being vexed. 

Doesn't Quicken read these boards? Couldn't they pop in an lie and say they're working on it and any day now it will be up and running?
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Ted B

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The least the idiots at Quicken could do after all these years and numerous complaints about unwanted transactions downloading is to enable us to delete them all at once and offer an undo option in case of a mistake.
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Tom Galambvari

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I couldn't agree with that more. I have wondered why I am unable to select multiple transactions and delete using ctrl and click like the rest of the windows world!
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John

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An easy alternative is to do a Quicken backup (File>Backup and Restore>Backup Quicken File) before you "experiment" with any fixes. If the "fix" does not work, simply open/restore the backup (File>Backup and Restore>Restore from Quicken File) . I never undertake a major change without doing a Quicken backup first.

By the way, you can select multiple transactions in the transaction register for deletion using the CTRL>Click method. After selecting the transactions to delete right mouse click to open the context pull down.
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Tom Galambvari

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Right, we know that. The problem is downloaded transactions, not the register.
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Ted B

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Yes but if the fix works and you're stuck with all the dupes then doing a restore will undo the fix.  And I want to delete all transactions I don't want to accept, not have to go through them in the register (although I realize this is helpful for the present time).
Just love receiving an email today from Quicken to purchase Premium Support - LOL OMG
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LSV Lance

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I have been having this issue with my two C1 cards and 2 Quicken 2016 files for over a month as well, and have spent hours on the phone with both C1 and Quicken tech support.  Occasionally I can get a download to work, either with one file or the other...but never both on the same day.  I have resorted to manually entering transactions on all C1 accounts in both Quicken files I manage.  How 1990s...  It sucks because I like Quicken and and love my C1 cards...I just wish they would learn how to play nice with one another and soon.    
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renaestueve

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C1 IT  just confirmed to me that Quicken 2017 has not completed or addressed the C1 new security updates that have been recently deployed.    There have been multiple tickets logged at C1 to Q on this and still Q has not completed the necessary testing to meet the C1 specifications.     The reset and one time PW link only worked once,  then   Quicken pulled down  months on transactions that took me all day  to clean up as they were duplicates logged as new.   Quicken   staff your IT department with experts!   This is your business model, Quicken, QuickBooks  Loans,  all financial electronic exchanges.   If you can't make electronic transactions you are nothing.
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Robert Honeyman

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Downloading dupe transactions is annoying. However, the easiest way I can think of to manage that is as follows:

1. Make sure all transactions have been cleared/reconciled.
2. Sort by cleared/reconciled.
3. Note the last few transactions.
4. Do the mass download.
5. All transactions prior to the date of your last cleared transaction can be highlighted and deleted en masse, since you've sorted by "cleared." The default second sort is by date.
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Ted B

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Maybe I lucked out but it seems to work now. Try changing your password and updating any profile info.See if that gets rid of the code issue. If so and you get the "popup" message log on to C1 until the popup about your income appears. Acknowledge it. Ignore any emails about it later. Once I did that things returned to normal. (I hope I don't have to eat these words LOL)
Note: don't change your login..this will generate a download of dupes because Quicken will act like it's a new account. I did that..hopefully it wasn't necessary.
However some recent posts offer a way to overcome the tedious deleting process.
(Edited)
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Bob K.

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Having the same problem with Quicken 2015 Premier for Windows that are listed here.  Called C1 today and they said it was a Quicken problem.  I'll try some of the suggestions here but nothing has helped so far.

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