CapitalOne One Step Update Fails - CC-501

  • 0
  • 5
  • Problem
  • Updated 2 years ago
  • In Progress

Issue: CapitalOne card fails to update.  Random success and failures.

Quicken 2017, R4, Build 26.1.4.5

Windows 8.1 Enterprise

Connection to Internet:  Varied, home, work, etc.  Many different methods.

Detailed issue:  Have followed all instructions in many threads and help notes.

New CapOne passwords with no <>& characters.

Have deactivated / re-activated the account and deleted 500+ duplicate transactions 4-5 times.  this seems to work for a couple days.

Have done the Online Center branding refresh.

Have supervalidated the file.  This worked for one update.

This has been going on for many weeks.  I get it to work after deactivating/re-activating, then have to delete 500 duplicates from many months back, then it works for 2-3 days and then stops.

Have been asked by the OneStep update to enter a one-time code (2-factor auth).  Have had that work successfully a couple times (as in it will let me enter the code and then continues to sync OK).

Please advise.

-scott

Photo of Scott Whitlock

Scott Whitlock

  • 210 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 5
Photo of Quicken Tamara

Quicken Tamara, Employee

  • 197,164 Points 100k badge 2x thumb
Official Response
To all customers who experienced this problem:

There are two unique but similar entries in Quicken for the credit card downloads from Capital One:

Capital One Card Services, which is the Monthly Statement presence they provide to Quicken. This one has been working without errors.

Capital One Card - Current, which is the "daily" transactions (not just a monthly statement) and this one had been failing unnoticed.

The one that had been failing has now been fixed on the back end, and you should be able to Add or Activate account with this specific selection in Quicken Windows.

If you continue to receive a CC-501 when choosing Capital One Card - Current, a contact to Quicken Support would be required so they can collect your logs to determine the current internal error that is causing this generic "catch-all" error messaging.

If you receive a different error, please follow the in-product instructions or search Quicken.com for a solution to that (different) error message.