Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.
What version of Windows or Mac OS are you using?
As a shot in the dark, please try this:
Font size problems? Display issues? (Windows 8+)
All Quicken versions (up to and possibly including Q 2017 Release R3 in certain hardware configurations) appear to not properly support the new display types supported by Windows 8 and 10 and the under-the-covers changes Microsoft made to make characters readable on all sizes of screens, from small tablets to very large hi-res 4k monitors.
That may lead to all sorts of display issues including fixed-size Quicken windows being displayed too big, too small, blurry, with truncated text and/or missing action buttons.
To try to circumvent
this issue go to the Windows Desktop and check the Compatibility tab settings
in your Quicken Desktop program icon:
With Quicken closed, right-click the icon, click Properties, click the Compatibility tab.
Uncheck all settings, check "Disable display scaling on high DPI settings".
Optionally, also try the "Run this program in compatibility mode for" and select an older Windows version.
Click the "Change settings for all users" button.
Click Apply and exit.
Start Quicken and see if that makes a difference.
If the bank account
register font is "huge", click View in the Menu Bar, then click to
remove the checkmark at "Use large fonts".
Also try setting the bank account registers to use a different font style or size: in Edit / Preferences / Register click the Fonts button and try different fonts.
It's recommended NOT
to run Quicken in full-screen mode. Use windowed mode instead, adjusting the
size and position of the Quicken window so it's away from areas used by the
Make sure you have installed the latest video driver version for your hardware.
It's my understanding that Quicken has made fixes to Quicken 2017 R 3 that resolved the issue for most users, but apparently not in your case.
I'm running Q 2017 R 3 on a 17" laptop with Windows 8.1 and I'm not experiencing any such issues.
If you haven't done
so already, I'd say it's time to contact Quicken Support via Chat or Phone
at http://www.quicken.com/contact-support and report this issue so that the programmers can take another look.
Scroll down to the blue boxes at the bottom of the webpage for access to Chat or Phone Support.
The pop up category list is just too big. It is in fact impossible to fit on the screen depending on what transaction in the register you are on. This problem was introduced in Quicken 2015 when they changed the category popup menu.
JEM's idea is a good workaround, another is to realize that you can just type and it will search, and as such you don't really have to use the menu at all.
In this thread I put up some screenshots that show that it won't fit on a screen that is set to 768 high.
Just upgraded from Q2014 to Q2017 and have the same problem. Categories listing goes off the top of the screen. I tried JEM's suggestion of VIEW > USE POP UP REGISTERS, but it did not help. Looking forward to a patch that will fix this. It was not a problem in 2014. Surprised they did not catch this in testing before releasing the version. It's quite bothersome.
Also having the same types of issues in other parts of the program. For example, in bill reminders tab, when selecting "Enter" for a specific bill, the Enter/Cancel buttons are off the screen. Have tried a number of possible fixes including running in different compatibility modes.
Turning off "Use Large Fonts" seems to fix all of these issues but then fonts throughout the program are so small, it is a struggle to read anything.
These display issues are not new. I've had these issues for years and always think that the next "update" will provide a fix. Updates never seem to address the majority of these issues. The myriad of display issues is well documented.
The use of pop up registers certainly helps but doesn't fix many issues. For example, the category list is partially off the screen even using a pop up register.
With some of these issues I actually have to close the program using Task Manager (because all other actions are impossible since the needed "button" is off the screen), restart it, change the font setting, perform my task, and then change the font setting again. I often feel like I'm working with Windows 3.1.
Just got forced into a new upgrade for the same reason and now have the same category list off the top of the screen with 2017. Now I'm very unhappy. Why am I paying for a decrease in functionality?
I'm running a Lenovo T520 with native 1366x768 resolution. Nothing higher. Tried some lower resolution settings but they don't fix the issue. Tried to use the pop up registers but that is option is grayed out for some reason.
From the sound of this discussion, Intuit has been aware of this for some time. As a retired IT executive, I find this unacceptable. Isn't Intuit monitoring these forums?
I hope it works for you as well.
I have 1024x720 resolution and for general visibility reasons I cannot go to a higher resolution.
QFW 2014 and prior did NOT have this problem, therefore I could keep my preferred resolution. Now QFW 2017 has this new problem, and I should not be force to go buy a bigger screen.
I feel strongly that Quicken developers should fix this problem through programming. The older versions of QFW did this correctly, as with many, many other software titles from many, many vendors. They sense where the top of the screen is, and they dynamically position the pop-up window so that it's completely visible.
Lastly, I have to say that this particular pop-up window represents the function that I spend the vast majority of the time that I spend doing Quicken data-entry. And I suspect I am not alone in this regard.
So why Quicken product managers not want to fix this problem for all of us who are affected, is beyond me.
I have used Quicken Home and Business for many years. I've never yet done an upgrade that actually FIXED things. The most recent requirement to go to 2017 in order to keep online access forced me to upgrade again. But I'm done. I have this same issue with the category list off the screen as everyone else here has described. Does anyone have suggestions on a proven alternative to Quicken that they have tried?
Quicken Support, via Chat, advised that I click on the Dropdown Arrow (>) next to the Download Transactions line at the bottom of the screen. After doing this, he then had me click on the drop-down arrow again (v) to close the download section. After that, the category drop-down display performed properly.