7/12/18: An update from our CEO, Eric Dunn

  • 65
  • 13
  • Article
  • Updated 1 day ago
  • (Edited)
Here's a message from our CEO, Eric Dunn:

I’m Eric Dunn, the CEO of Quicken Inc., writing to give you a progress update on several topics including our Quicken ID conversion, bank connectivity, product quality improvements, Customer Care, and Quicken for mobile and web.

 

Quicken ID

Last summer I wrote about the final step towards independence as a standalone company: the change from Intuit’s login system to the Quicken ID.  This change happened last fall.  Overall, customers tell us it went smoothly.  We did receive feedback that you were being asked to sign in too often. We have tuned the operation of the Quicken ID over the past few months so that the requests to sign in are considerably less frequent, while still providing strong security for your online activities.  I hope you have seen the difference!


Connectivity and Bank Downloads

Another area where we are making improvements is in bank connectivity.  Quicken currently accesses your financial institution data using a combination of two connection methods:Direct Connect and Express Web Connect (“EWC”, also called “Quicken Connect” on the Mac).  We are now beginning to work with banks to use an improved version of EWC that leverages server-to-server connections using the banks’ own sign in systems, with the objective of providing secure, reliable downloads. We are deploying this with our first bank partner,Capital One, this month (see the details here.) Over time, we expect to see this approach used more widely, and I am optimistic that this will increase the reliability of data downloads to Quicken.


Quality

We are also focusing on product quality.  With the shift to the membership model, we will continue to have new releases of Quicken each fall (Quicken 2019 coming soon!), but the improvements will already have been delivered to Members in our monthly releases (all members will always get the latest version of Quicken,including 2019 when available.)  In addition, our emphasis, particularly on the more mature Windows platform, has shifted from new features to making existing functionality work better.  Making Quicken work better involves smoothing out the user experience, improving performance (we have significantly sped up startup for Quicken for Mac and plan to do so for Quicken for Windows in the next few months), and, yes, fixing bugs. I believe this new approach has already enabled us to deliver the best Quicken versions ever, and we will continue to improve from here.


Customer Care

Although we hope that most customers won’t need to contact us for help with Quicken, if they do, we have a large and well-trained Customer Care team available to help.  We support our customers out of call centers in three locations: Tucson, Arizona; Boise,Idaho; and Guatemala City, Guatemala. All of our agents are equipped with modern cloud-based support technology including screen-share for all supported versions of Quicken.  With these capabilities, I am pleased to report that, in post-contact surveys, our customers tell us that we are currently providing the best-quality Care since we began these measurements almost a decade ago. 

A special note about Care: please be aware that companies other than Quicken Inc. often advertise support for Quicken, including in Google searches, and charge high prices for what our customers tell us is poor service.  Our own official Quicken care is available for FREE to every Quicken 2016, 2017 customer and subscription member (currently 2018) at www.quicken.com/support or (650) 250-1900.


What’s Next

Finally, a word about the future.  We understand that getting it right with Quicken for Windows and Quicken for Mac is the top priority for most of our customers.  But many of you have also told us that as your own use of technology shifts away from the desktop environment you need us to support new platforms.  We’ve been working on this and building it in way that makes cloud sync optional, so that customers who only want to store their Quicken data on the desktop can continue to do so.  At the end of this month we will release an all-new mobile app which works better, looks better, and does more than the existing app.  We also have a Beta testing progress on a web-based companion app, with functionality similar to the mobile app.  Our Beta testers tell us that it’s a winner!  We plan to release it to all Quicken Members later this year.



As you can see, we have been busy.  Our goal as a company is to make the experience of being a Quicken member great.  We’ve made progress; there’s more to do; we will keep working on it!   If you have feedback for us, I encourage you to provide feedback to this thread in our community.

 

Thank you for being a loyal customer!     

 
Photo of Quicken Kathryn

Quicken Kathryn, Official Rep

  • 141,544 Points 100k badge 2x thumb

Posted 2 weeks ago

  • 65
  • 13
Photo of Don

Don

  • 152 Points 100 badge 2x thumb
I am a 15yr+ user of Quicken and 79 yrs old. I keep waiting for you to make improvements in the appearance of the Portfolio listing under Investments.  There is so little contrast. Take a look at Fidelity Active Trader Pro. Why not use it as a model to make some changes.  Also try scrolling down the page in portfolio.  Takes forever. Also try updating a security price.  So slow. Hopefully you will be addressing these items soon.
Photo of Ganesh Anand T T

Ganesh Anand T T

  • 60 Points
We need Multi-Currency support in Quicken Mobile app. This has been long due please.
Photo of smayer97 (QM2007, CDN user since '92)

smayer97 (QM2007, CDN user since '92), SuperUser

  • 259,698 Points 100k badge 2x thumb
You can add your VOTE for mobile to support multiple currencies.

First, click on the underlined link above to go there, then click VOTE at the top of THAT page, so your will vote count for THIS feature and increase its visibility to the developers by seeking to have the features you need or desire end up in the latest version.

While you are at it, you may want to add your VOTE to related IDEAS for Quicken Mobile by following these simple steps:
  1. Click the HOME tab at the top of this page
  2. Scroll down to QUICKEN MOBILE and click Quicken Mobile Apps (xx)
  3. Click the IDEAS tab just under the title Conversations. The default sort is Recent Activities

If you want to be notified of any new posts to this categoryclick the FOLLOW button aboveConversations (note that this will notify you of ALL posts under Quicken Mobile Apps, not just IDEAS).

Then click on each IDEA link, and click VOTE at the top of each IDEA page to which you want add your vote. Your VOTES matter!

If you want to be notified of any new replies to a specific IDEAclick the  FOLLOW button a the top of the individual IDEA thread (this will notify you of replies to THAT idea ONLY).

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
Photo of jacobs

jacobs, SuperUser

  • 87,478 Points 50k badge 2x thumb
Richard, if you took a moment to read Eric Dunn's message, you would see that their major focus has been the very ongoing improvements you say don't exist. We all assign different importance to different features and functionality in Quicken -- what's a top priority for me may be unimportant to you, and visa versa -- but there's no denying they have been making ongoing improvements.

As for "never ever paying Intuit a penny ever again," I don't think Eric Dunn cares, since Quicken has been its own company, not owned by Intuit, for more than two years now.

Also, there is no monthly fee for Quicken. (There are subscriptions which are paid annually or every two years -- which is just a shorter time period than the way it used to be, when you bought a copy of Quicken which worked for three years.)
Photo of stevorat

stevorat

  • 100 Points 100 badge 2x thumb
I have been with Quicken since 1998 and never had issues with Direct Connect.  I periodically have issues with Express Connect.  However, for the past 2 months, although the download box doesn't give me an error, it has failed to pull the accounts for 2 Direct Connect banks.  It's frustrating.
Photo of Quicken Sarah

Quicken Sarah, Official Rep

  • 23,598 Points 20k badge 2x thumb
Hello stevorat,

We appreciate you taking the time to share your experience and am sorry to hear that you've been unable to download transactions for the two Direct Connect banks.

I would like to arrange for a higher-level support staff member to contact you to investigate the bank downloading issues further. If we are unable to locate a phone number in our systems for you, we will reach out to the email address you have registered here in the Community to schedule a callback.

We look forward to working with you!

Thank you,

Sarah
Photo of Robert

Robert

  • 100 Points 100 badge 2x thumb
I really appreciate the thoughtful information that Quicken leaders are giving me as they have taken the company and the product through this transition.  It's not something I've seen with other companies and products I use.  And I really appreciate the kind of bold move to focus on stabilizing and improving the current product functionality instead of adding more features.  Kudos.
Photo of Jim Lorenz

Jim Lorenz

  • 80 Points 75 badge 2x thumb
I don’t want my bank doing data flowing through or stored on quicken servers. Will the changes you are making to quicken download result in my data flowing through the quicken cloud?
Photo of Quicken Sarah

Quicken Sarah, Official Rep

  • 22,990 Points 20k badge 2x thumb
Hi Jim,

That's a great question and thank you for asking!

The improvements we are making for the Express Web Connect download method are to improve the reliability and security of downloading your transaction data using Quicken server to Financial Institution server connections that are independent of the Quicken Cloud.

The Quicken Cloud is used to sync transaction and account information from Quicken to our companion Mobile App so you are able to manage your finances at any time or location from your mobile device.  The companion App does not have the full functionality of the Quicken software but is great for entering/editing transactions, updating account balances and viewing limited investment data.

I hope this information helps to relieve your concerns but please let us know if you do have any further questions/concerns.

Thank you,

Sarah
Photo of smayer97 (QM2007, CDN user since '92)

smayer97 (QM2007, CDN user since '92), SuperUser

  • 262,864 Points 100k badge 2x thumb
Thanks for the reply. Please clarify a few details. How is data flowing through Quicken servers different than data flowing through the Quicken Cloud other than being a different set of servers? It simply sounds like the removal of one layer of interaction but is the data still stored on Quicken servers? If so, for how long?

Also, since Quicken Mobile also has the ability to download data from FIs/banks, will it continue to use EWC and the Quicken Cloud or it be transitioned to use this new API?
Photo of Neofaction

Neofaction

  • 146 Points 100 badge 2x thumb
Appreciate the update! Being using quicken since 1.0. Can not wait to see the new EWC! Would love to see an improve mortgage tracking workflow as well!
Photo of rudiedreyer

rudiedreyer

  • 106 Points 100 badge 2x thumb
I agree with Bob Hollister.  I'm retired and on a mostly fixed income.  I prefer to upgrade when I'm ready, about every 3rd year.  I've been doing this for at least fifteen years.  Give us a choice.  If you do not publish a stand-alone version, I guess I'll have to look elsewhere.
Photo of jacobs

jacobs, SuperUser

  • 85,938 Points 50k badge 2x thumb
@rudiedreyer: You used to purchase every third year. With the subscription, you purchase every second year. Yes, the time frame (and cost per year) has changed a little, but not it's not a big change. Why do you feel the need to leave over the semantics of it being a subscription, when the old versions were basically three year subscriptions without using that word?
Photo of Gil

Gil

  • 182 Points 100 badge 2x thumb
The cost has essentially doubled.
Photo of jacobs

jacobs, SuperUser

  • 85,938 Points 50k badge 2x thumb
So it isn't about "stand-alone" versus "subscription", right? This issue is that they have raised the price per year for most users, right?

They apparently decided they needed more money to fund the operations of online connectivity plus expanded customer support plus ongoing updates to the program. Like anything else we choose to buy, or not buy, we each make a value judgment about what something is worth to us, and if we're willing to pay what it costs. If it has become too expensive for what it does for you, then it's time to find an alternative and move on.
Photo of John

John

  • 80 Points 75 badge 2x thumb
I have been a Quicken user for many years but I probably will quit when my current version “expires”. It is greed to force an upgrade by using the threat of turning off functionality (bank downloads). I am satisfied with the current capabilities I have and see no reason for me to upgrade. Good software can be written to continue support of legacy versions.  The shift to the membership model is the last straw. I do not want or need the “benefits” of this model nor do I see value in it when the current version I have meets my needs. The membership model is greed and is more for the good of the corporation than the customer.  
Photo of jacobs

jacobs, SuperUser

  • 85,938 Points 50k badge 2x thumb
People expect the software to work continuously without paying for it. But Quicken has to constantly upgrade in order to keep up with changes from the 14,000 financial institutions they connect to. There is a cost to that. If you'd be satisfied using your current program even if your bank connectivity broke, then you're right that you shouldn't need to upgrade -- but most users of course want Quicken to fix connectivity issues so they can keep downloading. That is, largely, what you're paying for, along with the bug fixes and customer support. Whether it's replacing a time-limited version after three years or renewing a subscription every two years is mostly just a seminar difference. (And, to be honest, a price hike.) The subscription/membership thing doesn't constitute greed; it's just a shift of timing really. The embedded price hike is what it is; some may see it as legit for the services Quicken is providing and some may feel it's too expensive.
Photo of aquickuser

aquickuser

  • 1,286 Points 1k badge 2x thumb

I am not opposed to paying the subscription price.  I realize that every company needs to make money to stay in business.  What I am opposed to is paying for  buggy releases, and "improvements" that make the software unusable.     


Photo of ChicagoDan2

ChicagoDan2

  • 488 Points 250 badge 2x thumb
I agree with the sentiment about buggy releases. The subscription model means I'm always going to be getting the latest bugs.

Look at the Q2018 disaster with the changes they made to Bills.

I don't mind paying annually.  I would've preferred a subscription limited to transaction downloads since Quicken right now is terrible at delivering updated software.
Photo of Gary Williams

Gary Williams

  • 102 Points 100 badge 2x thumb
I became a Quicken user shortly after its inception and have used it ever since, paying for upgrades from time to time that I actually didn't need. (Really, how much can home accounting software realistically be "improved"?) Now, I'm sad to say, I'm being forced to either become a "member" or part ways. ("Member" is code for the unlucky party who gets to pay an annuity to Quicken that only ends with the death of the member.) I'm really pissed about Quicken's new direction and desperately hope a competitor springs up who sees this as an opportunity.
Photo of Dan Glynhampton

Dan Glynhampton, SuperUser

  • 29,216 Points 20k badge 2x thumb
Quicken has effectively used a "membership model" for some years now. You’ve never owned the software, but rather bought a licence to use the software. That licence gave you about three and a half years of downloading and support from when the product was released, and then if you didn’t purchase a licence for a newer version you could continue to use the software manually.

From 2018 onwards, the period for which the download and support is available isn’t tied to when the product is released, but rather to when you purchase it. You can buy this "membership" for 12 months directly from Quicken, or for 24 months from retailers like Staples etc. (Amazon have an offer of 27 months currently). When your "membership" expires, you can either renew, or continue to use the product manually as you could in the past (with the exception of the Starter Edition which becomes read only if not renewed).

The only effective difference that I can see with the new regime is that the cost of using Quicken has changed; depending on how often you upgraded in the past it may be cheaper or more expensive if you wish to continue using the download and support services.

So if the new pricing structure doesn’t represent value for money to you, then of course you should be looking for alternatives that do provide that value. But otherwise, what’s the difference between you "upgrading" every few years or paying a "membership" every couple of years?
Photo of ChicagoDan2

ChicagoDan2

  • 542 Points 500 badge 2x thumb
The difference is on the new subscription model you are always forced to be on the latest buggy version.  Look at the 2018 release and how many things they broke there.

Some users simply don't want to have to deal with that crap.

You can keep trying to argue its the same model but its simply not true.
Photo of AL MILLER

AL MILLER

  • 90 Points 75 badge 2x thumb
i agree although i was able to fix what was wrong so far. 
Photo of Joe P

Joe P

  • 80 Points 75 badge 2x thumb
Quicken user for years and I only really had to update the desktop program once every 3 to 4 years. I do not like the fact you moved the program to a SAAS in which now requires an annual or bi-annual payments to maintain our Quicken service.  I have not upgraded and I do expect you will disconnect my service shortly so I have migrated to Intuit Mint which manages all of my finances and bank payments for me automatically with zero dollars per year.
Now I am willing to come back to Quicken but only if I could upgrade the program when I want to and not have to pay an yearly or every 2 year fee.
Thanks
Photo of jacobs

jacobs, SuperUser

  • 85,958 Points 50k badge 2x thumb
Joe: So you were okay with paying every third year when online connectivity ended in the past? But you'll walk away because now you have to pay every second year instead? Nothing has really changed, except that time period -- and in the process, the cost per year went up. I understand people don't like paying more per year, but that's really the only change.

If you've found Mint does everything you want, for free, then it seems like a no-brainer to stick with it. If you've found, as many user shave, that Mint does some of what you want, but not everything that Quicken does, then you have to make a value judgment whether it's worth paying for Quicken or not.

Editing to add: Quicken is not really SAAS. It is not cloud-based/centrally-hosted software; it is desktop-based as it has always been. 
(Edited)
Photo of Joe P

Joe P

  • 80 Points 75 badge 2x thumb
Well if Quicken worked as advertised, then I would agree but read the comments, every person is complaining of bug issues with the product.  Yes, you may have to add additional tags and other items in Mint to have the same effect as Quicken, but at least it is bug free.  I don't think Quicken can state that.
Photo of Joe P

Joe P

  • 80 Points 75 badge 2x thumb
Add one more thing to note, the new subscription model is tripling the price I would have normally purchased Quicken for regardless of the mumbo jumbo the company touts as in the past I was not buying the product but rather the license.  But in that case at least the product worked as advertised and they would not cut off banking interactions after 3 to 4 years of product use.  Now they will. 
Photo of jacobs

jacobs, SuperUser

  • 85,958 Points 50k badge 2x thumb
Joe, I'd suggest that the current pricing isn't quite triple (depending where you buy it, when you can find it on "sale", etc.) but it's clearly higher -- I'd say probably closer to double for most users. But we agree that it's clearly more expensive now. Other than the price increase, nothing has really changed, though. Quicken used to work until it expired (after 3 years), after which you could use it manually but not download; the same is true now (after 2 years). It just costs more.

I'm not saying that's not an issue for users; I'm just trying to separate the issue of the cost from "purchase" versus "subscription" or "membership", because those are trigger words that haven't really changed the playing field at all. If you want to download transactions, you still have to pay a recurring fee to Quicken periodically for that service; only the time interval and price have really changed.

So let's address the price increase: One possibility is that Quicken concluded they were making too little revenue with decade-old pricing to support the product in a manner that would allow them to have a strong, vile product people would continue to buy for many years into the future, and that they had to raise the price to support the company going forward. (Including paying a return to the investment company which paid a ransom to rescue Quicken from former parent Intuit, which let Quicken languish.) The other possibility is that Quicken got greedy, decided enough of their user base were "addicts" so tied to the program that they wouldn't go elsewhere and would pay more, so Quicken could  dramatically boost their profits.

Whichever of those scenarios is more accurate, users have a choice. They can vote with their pocketbooks and leave Quicken, assuming they can find an alternative for managing their personal finances they find acceptable. Or they can swallow the price increase if they feel continuing to use Quicken to manage their personal finances is worth it, despite the higher cost. And because each of us uses Quicken differently, and derives different value from it, each of us will come to our own conclusions, with some choosing to leave and some choosing to stay. Quicken has literally bet their company that enough users will stay that they will become more profitable and be able to survive better than had they not raised the price. I'm not happy about the price increase, of course, but I'd rather pay a little more than see them fade away or fall into  bankruptcy; you or others may reasonably decide it's not worth it to them and move on.
Photo of smayer97 (QM2007, CDN user since '92)

smayer97 (QM2007, CDN user since '92), SuperUser

  • 259,542 Points 100k badge 2x thumb
Quicken has had the online functionality expiration in the Windows version for well over 10 years. In the Mac version it was introduced with QM2015. So this is not new. The time period has been shortened from the up to 3 1/2 years to 12 to 27 months depending on subscription length.

Though the price is higher for some (maybe many), the price is actually cheaper for others. And if you shop around, the cost is not that much more than the old pricing for many. 

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
Photo of Will Moroney

Will Moroney

  • 90 Points 75 badge 2x thumb
Been a Quicken customer for almost 15 years and the past few years have seen no real improvements. If anything some of the attempts at innovation (like the mobile apps) were a disaster and a step backwards because they were not well thought out and buggy. I’m giving the new team a chance for a year to see what happens but there needs to be a significant focus on better quality more inclusive products. The entire system should move to being cloud based as quickly as possible which willl then enable proper mobile apps.
Quicken have a large non US client base who pay subscriptions - what is the strategy for us? You take the subscriptions but never mention International customers - are of any interest moving forwards?
Photo of Rod Letcher

Rod Letcher

  • 100 Points 100 badge 2x thumb
I'd be happy if I just had the version I had with my 1st computer, don't recall the version number but it was in 1987. I loved that program. Now, not so much!!!
Rod
Photo of Roland Haraoui

Roland Haraoui

  • 60 Points
I have used quicken for a long time now and used to be able to connect to my chase account for online updates. It has been 2 years now since the login always fails. Any solution to that bank connectivity problem?
Photo of Quicken Sarah

Quicken Sarah, Official Rep

  • 23,598 Points 20k badge 2x thumb
Hello Roland,

I'm sorry to hear that you have been unable to connect with your Chase account for so long and appreciate you taking the time to share your experience.

Online Banking issues can almost always be resolved with a little troubleshooting and I would like to arrange for a higher-level support staff member to contact you to investigate this further. If we are unable to locate a phone number in our systems for you, we will reach out to the email address you have registered here in the Community to schedule a callback.

We look forward to working with you!

Thank you,

Sarah
Photo of LarryG

LarryG

  • 130 Points 100 badge 2x thumb
Dump the subscription model!!
I paid for my upgrade at the beginning of the year but I do not believe my Quicken was ever updated. It looks and acts as it always has in the past. You can call me at [personal information removed]. Thank you!
(Edited)
Photo of Quicken Sarah

Quicken Sarah, Official Rep

  • 22,990 Points 20k badge 2x thumb
Hi Caroline,

We appreciate your taking the time to share your experience and I'm sorry to hear that Quicken doesn't seem to look or act like an upgraded product.

I took the liberty of looking through our system and can see that you have indeed upgraded to Quicken 2018 at the beginning of the year but I would like to arrange for a higher-level support staff member to contact you at the number provided to look into this further. 

If we are unable to reach you by phone, we will reach out to the email address you have registered here in the Community to schedule a callback.

We look forward to working with you!

Thank you,

Sarah
Photo of D1G2G3

D1G2G3

  • 80 Points 75 badge 2x thumb
I would like to be a Quicken user rather than a Quicken member.  I would like to continue to use Quicken 2016 (with working fonts) rather than get updates that make the screen harder to read.  I do not want to pay again every year.
How can I contact Mr. Dunn?
Photo of smayer97 (QM2007, CDN user since '92)

smayer97 (QM2007, CDN user since '92), SuperUser

  • 260,622 Points 100k badge 2x thumb
As has been mentioned already, you can continue to use Quicken in stand alone mode simply by turning off Auto-Renew in your Quicken.com account. After it expires, you will simply not be able to use any online functionality including downloading date into Quicken, nor will you get any further updates to the software, just like earlier versions.

[Edited]

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
(Edited)
Photo of Grant Castle

Grant Castle

  • 80 Points 75 badge 2x thumb
I have lost the ability to see individual accounts on the mobile app. Summary views are useless in managing individual properties. And having to sync desktop separately from mobile is a waste. Make the mobile app work on its own with all the desktop features. Wish there was an alternative program.
Photo of smayer97 (QM2007, CDN user since '92)

smayer97 (QM2007, CDN user since '92), SuperUser

  • 263,630 Points 100k badge 2x thumb
You can add your VOTE for Full Quicken for IOS or Stand-alone mobile app for Android.

First, click on the underlined link above to go there, then click VOTE at the top of THAT page, so your will vote count for THIS feature and increase its visibility to the developers by seeking to have the features you need or desire end up in the latest version.

While you are at it, you may want to add your VOTE to related IDEAS for Quicken Mobile by following these simple steps:
  1. Click the HOME tab at the top of this page
  2. Scroll down to QUICKEN MOBILE and click Quicken Mobile Apps (xx)
  3. Click the IDEAS tab just under the title Conversations. The default sort is Recent Activities

If you want to be notified of any new posts to this categoryclick the FOLLOW button aboveConversations (note that this will notify you of ALL posts under Quicken Mobile Apps, not just IDEAS).

Then click on each IDEA link, and click VOTE at the top of each IDEA page to which you want add your vote. Your VOTES matter!

If you want to be notified of any new replies to a specific IDEAclick the  FOLLOW button a the top of the individual IDEA thread (this will notify you of replies to THAT idea ONLY).

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
Photo of dandeliondigital

dandeliondigital

  • 346 Points 250 badge 2x thumb
Hello Mr Dunn,

>there’s more to do

IMO, you have done enough already, reeking havoc on my wife's brokerage account. I am confronting a giant "make work" problem due to your upgrade to Quicken 2017 for Mac from 4.7 to 4.7.2. This aggravation to just get back to where I was before the update, is unnerving, and so I decided to write you to let you know.

I contacted tech support, yesterday, but the agent did not really help me solve this issue, and their vague instruction link to "How do I resolve placeholder entries" was not very helpful at all. Some data your program wants is not available. There are complications due to things beyond my control, an example is a company has changed it's name and has changed categories - resolving that is totally confusing. Why "placeholders" all of a sudden, and what appears to be data duplication, without warning, and I do not know how to fix it. 4.7.2 has destroyed the integrity of Quicken for me. I am fearful if I revert to 4.7, I will loose data that was updated with 4.7.2. Will I be able to download it into my back up copy of data that was updated in 4.7.2, or will it think it's been downloaded and be skipped? This is such a time waster.

I am trying to decide what to do next. If you have any suggestions, I'd love to hear them. I have backup from before the update and backups of iterations of data after updating accounts before I monkeyed around and got covered with quicksand.

Can I revert to my old data set and 4.7, and if so will the data I downloaded yesterday with 4.7.2 from my banks come download again to the old data set of 4.7, or will I loose that data because the bank thinks I have it? This is a new issue I have never confronted, and I feel myself to be quite experienced. 

I tried to create a new account of the troubled brokerage account, but Quicken reported that I already had the account set up. Great!

If you have an opinion on what I should do to help me out of this terrible quagmire, I'd love to hear from you. ASAP.

The stress from your program is large. It has been very unreliable for me since 2007, breaking so many times with so many upgrade for so many years, to Essentials, and now to all the iterations since. Since the new people came on board there was an improvement, and the false sense of security, that I could trust your updates, has now created an issue out of the blue and I hope I can recover.

Also, I use capitalONE bank, and I imagine, I will have to have 4.7.2 for your new changes and improvements to that account.

I'm trying to keep up, but you make it too difficult.

So long for now, Tom

Photo of smayer97 (QM2007, CDN user since '92)

smayer97 (QM2007, CDN user since '92), SuperUser

  • 263,630 Points 100k badge 2x thumb
Yes, if you revert to a backup data file and v4.7 you can pick up where that dataset left off and re-download your data.

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
Photo of GGLondon

GGLondon

  • 80 Points 75 badge 2x thumb
I've been using Quicken since it was first introduced, decades ago.  PLEASE fix this:  At least once a week I get a message to the effect of "Save the last transaction?"  But it gives me NO indication of what the program thinks that unsaved transaction actually was, and so I have to blindly Accept the SAVE, hoping that I really did just forget to save some valid entry.  But I might have unknowingly hit something with a thumb and by saving whatever I messed up, I'll have ruined a good entry.  I have complained about this for decades, but nobody cares about this very easy way to accidentally corrupt a whole file!
Photo of Quicken Tyka

Quicken Tyka, Official Rep

  • 27,206 Points 20k badge 2x thumb
Separate topic, creating a new thread to address the issue

Please reference the new conversation here: "Save the Last Transaction"
Photo of BobH

BobH

  • 242 Points 100 badge 2x thumb
"But many of you have also told us that as your own use of technology shifts away from the desktop environment you need us to support new platforms."

Please DO NOT forget those that are not shifting away from desktop applications.
Photo of Quicken Alex

Quicken Alex, Official Rep

  • 2,790 Points 2k badge 2x thumb
Hello BobH,

Thanks for taking the time to reply, and welcome to our Quicken Community!

At this time, we have no plans to shift from a desktop program to an online-only version. Instead, we're working on a web-based companion app, with functionality similar to our mobile app. I hope this helps to calm your concerns.

We look forward to seeing you around the Community!

Best regards,
Alex
Photo of Susan Ploughe

Susan Ploughe

  • 82 Points 75 badge 2x thumb
I certainly hope you are able to improve Quicken. I am an unhappy customer who has begun looking for another product. I have been using Quicken for 6 years (Microsoft Money prior to that). For the last year or so, I have had problems every single time I try to update my accounts. I have spent countless hours on the phone with customer service. They "resolve" the problem, only to have it fail the very next time. The last "fix" caused different issues that took me hours to repair manually (but I figured that was safer than leaving it in Quicken's hands). In my view, Quicken needs to get the most basic functions working properly before you venture into new territory...
Photo of BrianB

BrianB

  • 220 Points 100 badge 2x thumb
Hear, Hear!
Photo of aquickuser

aquickuser

  • 1,340 Points 1k badge 2x thumb
So True.
Photo of ChicagoDan2

ChicagoDan2

  • 564 Points 500 badge 2x thumb
Yep, I agree!
Photo of Quicken Alex

Quicken Alex, Official Rep

  • 2,830 Points 2k badge 2x thumb
Hello Susan,

I'm sorry to hear you've had trouble recently with downloading from your bank, and appreciate you taking the time to reach out today to share your experience. I've located your recent contact notes and I think there may be more we can do to get this resolved, hopefully once and for all. I'm arranging for a higher-level support staff member to contact you. If we are unable to reach you by phone, we will reach out to the email address you have registered here in the Community to schedule a callback.

We look forward to working with you!

Thank you,
Alex
Photo of aquickuser

aquickuser

  • 1,340 Points 1k badge 2x thumb
Totally agree!  I want a desktop application that Works! 
Photo of Jules

Jules

  • 80 Points 75 badge 2x thumb
I have used Quicken for Windows starting with the DOS version (think it was 1989'ish) and continue to use it today. I recently moved to the subscription model and the latest version of Quicken. To say I am extremely disappointed is an understatement! Firstly, it corrupted my quicken file while converting to new version; luckily I had a recent backup. However, after converting to new file version, I have had nothing but one issue after another: 
   > Bill Reminder has a mind of it's own, setting some of the current bills as paid and or scheduling next months bills.
  > bogus checking account entries
  >  entries showing transfers to wrong account
  > some accounts will not connect to bank
  > etc..
I have even gone so far as to recreate my accounts from scratch and still having similar issues. I beg you to fix bugs and make current version stable before adding any further enhancements.
Photo of Quicken Alex

Quicken Alex, Official Rep

  • 2,860 Points 2k badge 2x thumb
Hello Jules,

I'm very sorry to hear you're having so many issues, and appreciate you taking the time to share. Our Care team has been a crucial instrument as of late in reproducing and reporting bugs to our Product Developers for resolution. I can confirm that our Developers are well aware of the Bills issues (thanks to users like you sharing your feedback), and they are actively working towards a resolution. I am happy to report that we are making great strides on these particular issues and nearing a fix.

In regards to the erroneous checking account entries and transfers, I would like to arrange for a higher-level support staff member to contact you to investigate further. If we can confirm these potential bugs, we'll be happy to create new help tickets for our Product Developers to get these resolved, as well. Additionally, I would like our higher-level support member to work on your bank downloading issues as most bank download issues can be resolved, either through troubleshooting on our end, or changes on the financial institution's side. If we are unable to reach you by phone, we will reach out to the email address you have registered here in the Community to schedule a callback.

We look forward to working with you!

Thank you,
Alex
Photo of Eric Weimers

Eric Weimers

  • 60 Points
I have been a user for years but have given up because I’m so frustrated with downloading problems. And my Bank of America accounts have never downloaded automatically. Reviews of the new forced subscription service are overwhelmingly bad so thus far I have refused to sign up. Really hope new management can improve things but I’m not too optimistic/
Photo of Quicken Alex

Quicken Alex, Official Rep

  • 2,890 Points 2k badge 2x thumb
Hello Eric,

I'm very sorry to hear you're having download issues with your Bank of America accounts, and appreciate you taking the time to share your experience.

I'm arranging for a higher-level support member to contact you in order to work on your bank downloading issues. Most bank download issues can be resolved, through troubleshooting on our end, changes on the financial institution's side, or, as a last resort, through escalation to our service provider.

If we are unable to locate a phone number for you on file, we will reach out to the email address you have registered here in the Community to arrange a callback.

We look forward to working with you!

Thank you,
Alex

This conversation is no longer open for comments or replies.