Costco Citibank card will not sync, will not deactivate on Quicken 2017 for Windows7

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With the recent problems syncing with Costco Citibank, one found solution is to link the card to Citi Cards instead of Citibank. Unfortunately when I try to deactivate the account so I can reconnect to the Citi Cards, it simply won't deactivate. No error message. Any help?
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David Whitwell

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Posted 2 weeks ago

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What I would do is use this method to copy the transactions to a new account, and then delete the old one.